SwyftConnect Reviews (%countItem)
SwyftConnect Rating
Address: 1056 Jones Blvd, Milan, Tennessee, United States, 38358-6192
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Speeds have never reached the 85% promised. Customer service and tech support are nearly useless. Managers are hardly available. Poor resolutions.
We've been with media 3 (***) for 6 or more years. The original infrastructure of the neighborhood was terribly optimized. Went 2 or 3 years with an outdated router before getting a new one. Getting the new one took us over 3 weeks back in 2017. When they installed supposed fibre optics in the neighborhood it made all the speeds slower and less reliable. When we moved down the road just a few houses I called to have the service upgraded from 25mbps to 50mbps hoping to maybe reach a speed we could manage. The service is down more than it's up. I've spent more than 100 hours over the past years trying to fix this issues but with no luck. Anytime it so much as rains in the northeast part of the state the servers up there shut down. Causing the rest of the areas in the south to lose connection. 90% of the time I try to get ahold of a manager or supervisor, they aren't available even during their scheduled hours. When I ask for a callback I rarely get one. They wont offer anything more than a $20 dollar a month discount for 6 months when in reality I believe they owe us free if not 50% off the retail price for a year for all the trouble they've cause us. When we moved they didnt bury our cable and it took them over a month to send someone out. When the tech came all he said was that he'd get with his supervisor to come bury the cable later. I then asked him for an upgrade on our modem. We currently use the *** Touchstone from 2017. He told me he couldnt provide us with a new one even though he had one becuase we are in a low speed area due to their own infrastructure. We only had one other internet provider available in the area and we really didnt want satellite internet. This has been the worst service I've ever had the displeasure of interacting with.
I would like for media 3 to provide us with 1 year of internet free of charge for the service they've failed to deliver.
We followed up with the customer after doing maintenance in the area. Services are working much better. We also have an order in for locates so we can get their drop buried.
(The consumer indicated he/she ACCEPTED the response from the business.)
I would leave a no star rating if I could. This company is insisting I pay for services that I never received. We signed up for internet services in our area from Cable South Media 3, now doing business as Swyft Connect, and rarely, if ever, had a signal or internet services. I called several times to notify them that my service was down, and none of their contact info (phone number and email) would patch me through to get any feedback or allow me to report a problem. Now that I have disconnected my service they are asking me to pay for the service that I never did have.
The company media 3 offered service. Took payment then failed to deliver the service and refund in timely manner.
Media 3 was paid the 17th of May for internet service at 30 east cadron ridge road greenbrier Arkansas. They came on May 20th in the afternoon around 3:00 to hook up service which they did not. We rescued a phone call at 3:30 May 20th saying they had to go through a supervisor to tap into a line, but would return in 1 to 2 days to hook up. On May 22nd I made a phone call to media 3 and after 2hours of attempting to speak with someone I was informed that they would not be offering is service, Gave no reason and then after asking for a refund they had no information. 3 phone calls later I was told my refund was on order and it would take a few days. I then put in 2 orders to talk with a manager or higher up but have yet to be contacted.
I wish for a speedy refund not 3 days and for an explanation on way I wasn't contacted bout no service or a refund.
We are terribly sorry for the confusion regarding your address. I spoke to the regional manager regarding the serviceability of your location. He stated that is was to faraway from the pant to provide quality service. I also discussed the importance in customer communication. I do show that a refund was issued on 05/22/2019
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response from media 3. I requested multiple times that day to speak with a manager, was told multiple times one would contact me and, have yet to be contacted. The money was refunded but, have yet to be contacted about why I was told I could have the service, paid for the service then never contacted about why they could t continue. Unacceptable and I want to speak with management you have my number I filed 2 to 3 orders that day to speak with someone and never did.
Our tech manager reached out to the customer and discussed the serviceability. With a little build, we will be able to service the address. The tech manager and customer will be in contact with each other.
Constantly getting disconnected. 90% of the time when I call about it, I'm told it's an area wide issue. I pay for the 35mbps and rarely get anything over 20mbps. Zero answers at all on customer support line yesterday, and had someone answer the call just to instantly hang back up today. It's taking almost a full week to get a tech out here, after I went around the tech support line. Don't give your money to these thieves.
Lack of timely repair and not being truthful about the scheduling the repair.
* has NOT been reliable is other areas as well. Very often our home phone and internet service is down, We have a home phone only because our cell phone service is spotty. Our children rely on the home phone to check on us. They get very concerned when they cannot reach us. Even to the point of driving to our home or calling a neighbor.
n early March, I am not sure the exact date, we called to report a problem with one of our cable boxes. At that time we were going to be gone the week of March 18-22. We were given the date of Monday, the 25th, from 1-5 pm for the tech to be here, This is were the problem begins.
MONDAY- No one showed up to solve the problem; I called about 6pm to the contacI was told we were still on the schedule for Monday and if they did not come we would be moved to Tuesday.
TUESDAY- Same thing happened again! Same story when I called!
WEDNESDAY- Same thing again! I was told the same thing! The tech's were backed up trying to get modems set!
THURSDAY- Same story!! I asked if others were being shoved back this far?? I did not get a "real" answer, but told something about they get lots of calls during an outage! I asked to speak to a manager and would told that they could not transfer my call or give me a different number! That the only way was to have the manager call me!
"These calls were recorded for quality assurance" So I am sure you can verify what I was told!
FRIDAY- AMAZING!! Brandon, our local tech, called before 10am to ask want our problem was! My husband explained what was happening. Within a couple of hours, Brandon had the new box installed and the problem was solved. Brandon did NOT get the order until Friday morning. I want it to be clear that Brandon is NOT the problem. He has taken care of any problems we had in a timely, knowledgeable and courteous manner.
My husband and I are retired and supplment our retirement income by substitute teaching. Because I was lied to over and over, my husband set at home waiting on the tech to arrive. That is a loss of $400 income!! That is a significant amount to us!
The service of
I have feft a message on your problem resolution line. There is a very nice message there about how much you care about your customers and want them to be satisfied. BUT, again, I was required to just leave a message and wait for a return call. ( My husband said that there was a call that came in this afternoon. But the phone only rang twice, and the caller hung up before he could answer! ) So I guess you will say that you tried to call but got no answer! I can be reached on my cell at ***, or on the home phone ***! If we cannot answer, you can leave a message with a phone number that someone will really answer!! Not for me to leave another message!!
The very least I expect is a call from a manager acknowledging the problem and explaining how they plan on resovling it. I believe that an adjustment on our bill is appropriate. If I do not hear from you in a timely manner, I will be calling the Revdex.com and be posting this on social media!
Sincerely, ***
TO this date I have not had any response to this email. In spite of their web site having a statement of assuring customer satisifacton.
Acknowlodgement of the problem and compensation for lost wages due to their lies of scheduling the repair.
We have tried to reach out to the customer, but we've had to leave messages. The last time we had actual contact with the customer was 05/31. They were on vacation at the time but stated everything has been better as of that date
Deanna E
Customer Service Manager
1-866-257-2044
The Media 3 response did not address the complanit as all!! The service at that time was workig fine. They talked to my husband while we were on vacation. I was not even aware of the call. He did not understand or the question they ask did not address the complaint. I understand that we will NEVER recieve the monetary value that we lost. BUT I would like aknowledgement, of the problem with the customer service, the LIES that were told, and the lack of response of the to my original email to them. Please respone to ME at *** or email at
We sent a tech to the home to check on the customer on 08/16. He installed a new modem. Looking at the usage and signals, it appears to be working. We have tried calling the customer to verify their satisfaction, but we've had to leave messages. They haven't returned our calls as of yet.
Deanna E
Customer Service Manager
1-866-257-2044
Company advertises 25Gb download speeds for internet service. Internet is offline 2-3 days a month and consecutively for the past 6 days. I have tested my internet speed at the website the installer used and at best get 20Gb. When my internet was installed the installation tech checked my speed and it was 19-20Gb. he said that was within tolerances. 20Gb is 80% of what I am paying for. I understand a certain percentage of variation but I have never gotten over 20Gb download and average in the low teens. I have spent hours trying to contact customer service and all I get is a recording saying "We are having connectivity issues in your area, we are working on it and hope to have it working soon." After 6 consecutive days as a customer I deserve a notification about when or if they have a guesstimate of when I will get service again. They do not accept a percentage off of my bill for slow speed, I don't receive a pro rated bill for the days I don't have service.
Product_Or_Service: Internet Service Provider
Repair I would like internet service. I live in a small town with 2 options for internet and this is the only high speed. I would like to know why a 20% difference is acceptable in their download speed claims. I would like a prorated bill for the time I am offline and when my download speed is 40% slower than what they claim to deliver.
We are terribly sorry for the experiences you've had with. We were in the process of upgrading our equipment and it didn't go as planned. We have credited your account for your service issues and turned in a request to get your refund mailed to you.
I believe it was Dec. 13th. Media3 laid a new cable on the ground to repair a problem. Said they would return the next day to bury the cable, Dec. 14th. They never showed. I went in the local office the next week to check on when they would come out. The girl told me the crew supervisor was going on vacation for the Holidays. I returned during the first week of the new year, I was told they would get back to me. I went back the next week and the crew supervisor was sick with the flu (the crew can't work without the supervisor, I guess). I have called the toll free number and gone into the local office multiple times. Four times I was given a date they would come out. THEY DID NOT SHOW. I called and each time they told me it was rescheduled. NO PHONE CALL TO INFORM ME, NO MESSAGES, NOTHING. How unprofessional. I've left messages for their Supervisors in their home office to call me and no reply. This will be 2 months in another 2 days. UNSATISFACTORY. I saw where a gentleman in Arkansas waited 10 months for the same problem.
Product_Or_Service: Repair Service
Other (requires explanation) They finish the job, they apologize and compensate me for the time I lost waiting on them to show up. I would be great if they would show some Professionalism.
Our tech manager tried to reach out to this customer quite a few times via email and phone. We were able to get this customer resolved yesterday and get his drop buried
I'm currently paying for a 50 mbps service, which I do not get. I'm being throttled at 47.5 my speed rarely gets above 20 mbps. Constantly runs slow. The company has throttled the speed manually. As far as slow speeds, this is because they do not have sufficient capacity as far as data lines. They only have a 2gig line, supporting 3 cities. Charging someone for a specific product/service and not supplying it, is illegal. Theft of services to consumer. I'm hoping they will fix it, or ill have this in court.
Product_Or_Service: Cable internet
Other (requires explanation) I would like the company to invest in higher lines, preferably 10k. And put my allotted speed at 50 mbps. As well as cost adjustment for not supplying me with my service I'm paying for.
We were in contact with this customer via email for the past few weeks to provide credit information and system updates.
We have received our new equipment and have a maintenance scheduled for next week and will be completed by Friday, March 22nd.
We've also applied credit to the customers accounts for the service issues he has experienced.
(The consumer indicated he/she DID NOT accept the response from the business.)
My internet has been slow since December, yes they have been in contact with me after I sent enough emails, I was given a response. I've been credited for December and partial of January, I need all of January, feburary and March. Etc. Until this is fixed. I told the lady I've been in contact with that I'll keep her updated on my speeds.
Easily the worst service I have ever experienced. It should be illegal for a company to charge for services they cannot provide. Their cable signal is prehistoric. They don't provide digital service and don't have boxes that use HDMI cables. The picture is distorted constantly and the internet is completely unreliable. I have called dozens of times and cannot get service. I have requested a manager return call 8 times VI's telephone and email and still no response. My next call is to the FCC. There should be a class action lawsuit against this provider for not providing the service they charge for and accept payment for from their customers. Any attorney could get tons of support for this if they chose to take on the case.
I've been a customer of Media3 for two years. The internet service is 'down? and not available often. This causes problems in my household. Internet service is very important to my family. I pay my bill timely each month. I do my part and expect the company to do the same - I expect service when needed. Also, we are not alerted or warned when service is out.
Product_Or_Service: Internet provider
Account_Number:
Store Credit I would like the service to be more reliable. I am considering changing to another provider soon. I would also like a credit for the services not available during the past two years.
The tech manager went to this home and found that there was too much signal going into the home. They repaired this by resetting the LE.He explained this to the customer and stated he was satisfied.
Poor service
Service has been out more than it is working, I have had service a few months, and at this point it has been out more than working, customer service is no help, all they will say is they are working on it. I have missed online classes and online appointments. sometimes it is out for day.
I would like the service to work and not have to worry as to if it will be on when needed. they could at least compensate for all the time they are out. If I am going to pay full price I expect full service.
Our tech went to this customers home to evaluate their internet issue. No one was at home at the time, but he did find an issue on the outside of the home and got their signals resolved. We will follow up with the customer with a phone call to verify
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not come out. I have been home everyday for the last two weeks. When I called to find out when they came out I was told it was yesterday 10/10 2018. THIS IS A LIE. when they switched me over to customer care, I spoke with Sara and she said no one has been out since July.
We've sent out the Line Specialist again to the home to evaluate. He;s replaced some equipment on the outside of the hone. No one was at home at this time and the phone number appears to be disconnected that we have on file.
Out of cable service and no one is coming to fix the outage have called and get different answers showed the workers were the problem is no one to fix
Lost service Thursday 9/13/2018 called everyday and given different answer they sent a service man to my home and I had to show him where the lines where down, not at my home, but at the main line. Now it is Tuesday, 9/25/2018, no service and still no answer. The service man said don't expect any thing fixed soon, that is the way the company works, they don't care. Called tonight and the lady just said she was sorry. Asked if they had any information and she would not answer me. I have emailed them called and other people in the neighborhood has said they called and just get different answers, they are just giving us answers. If they would be truthful and give us something. They told us cable was out in all of Oakdale and I have friends 3 blocks away with *** Media 3 and their cable is not out. Please can anyone talk to these people, it is not right.
Come out and fix the cable to all the people in our neighborhood. Fix the cable.
We followed up with the customer this morning. All issues resolved.
Billing and Credit Issues
I been a memeber since Aug I had order home phone and internet when installed I only had internet services which been giving me problem and they came out a fee times and other they didnt whem they said they should tomfix the internet issue amd installmphone which I been getting charge and still tomthis date dont work I request it ro be remove speak to a manager and credit issue all they say they will semd anform
Over to have this taken care of and it been two n a half month and I explained to them I will not pay this until my account been fixed it dotnt take long for this to be resolved or someone to call back which they never do all they kee doing is sendimg forms and nothing happen I asked to speak to manager I cant or who is over you guys they say they corprate but you dont have Managers there so since I cant get this resolved I need help I been at this since servce was install which was aug 3 I believe.
I trying to get a refund for the charges on my account prorated charges for phone ,phone install charges ,internet credit due to the outages , and my internet being down due to an error on they behalf when they tried to send codes to my modem for the phone and said it was a problem n outage bt an outage wasnt present upon calling wveryday finally someone seen thenproblem was codes for the phone to te modem made it act funny cuz it was an issue with the phone at the pole uon removing my internet work before reaching thT agent and when they forst told me Bt the codes i request them then to reverse the codes from the modem maybe it will work bt they didnt do n said a texh would be out that day n the next nobody never came either day
I have attached the statements from your account. I am so sorry for the miscommunication in regards to your account. I show that a team leader looked into your account and provided credits on your account for all phone charges, plus an extra $20.41. I circled all phone charges and credits and broke it down on the bottom right hand corner.
Customer service has been unable to help, neither has tier 2 tech support.
Starting Saturday August 18 at approximately 2 am. I had an outage in my area. I understood, called to inform them. Sometime within 24 hours the area outage was resolved regarding my internet services. But, that was for the area outage. I then called to inform them my problem persisted. They insured me that following Monday a technician would come out. He came out and informed me I was back online. The problem was only half resolved. Later that week I informed customer support and tech support that my upstream was still down. I still had intermittent connectivity issues. They let me know they would look into it.
Saturday August 25, around 10 am. I called again to let them know my intermittent connectivity issues were still going on. After over an hour with techs and customer support I was informed an onsite technician would be out the following Monday. I was not informed however what time he would be out. He arrived at 9 am, called to let me know noone was home and I needed to be there around 1500 time.I requested to go home early. I arrived home and waited for hours. I then called customer support whom informed me it would be sometime that day between 8 am and 6 PM. After a few more calls to customer support the tech finally called back and let me know my signals were good and the problem was on "the back end" giving me the impression it was a problem for the network analysts to resolve. After another week of intermittent connectivity problems it is again the third weekend without any service what so ever. It is now September 1st and I have no service provided. I've called tech support, was put on hold for over an hour before speaking with someone whom told me it would be Tuesday when a tech could take a look at the problem. Customer support was also unhelpful. I spoke with Caitlyn whom was rude and hung up the phone on me. After pleading with anyone to help me resolve these issues at conducting myself with patience and respect I still have no service. Three weeks into this endeavor I am extremely unsatisfied, I've been told there are no technicians working during any of the weekends nor managers working during any weekend to solve the issues. During the week the company is essentially asking that I take a day off of my work in order to be home to solve the issues. I've also been told multiple occasions that they can not provide me with service ticket numbers in order to track the service request. Only an account number. I've been lied to, bounced around, and handled unprofessionally. Apparently 100 percent satisfaction guarantee on their site is a quote with zero integrity. *** -8/18 outage at @0200
*** - referance number call 8/18 outage
2nd call @ 2216
First outage fixed, mine and few others still down.
***- account number
8/25- outage - tier 2
Not area.
No ticket number given was told I do not need it.
Dispatch
***
With technicians and customer support both being informed of my service issues, neither have solved my connectivity issues. I was told my modem is bad. My modem is good. The problem is in the line. The problem is in the area. The problem is my modem. The problem is somewhere but noone has taken the time or effort to look into it besides myself.
My modem errors read T3 errors constantly.
One channel is online where there should be 8. My signal noise ratio are within parameters. My decimal levels are within parameters. My upstream is the issue. It is interfering with my downstream and losing connection. -maybe I can help my service provider find the issue because noone seems to be doing their job of troubleshooting.
Starting Saturday August 18 at approximately 2 am. I had an outage in my area. I understood, called to inform them. Sometime within 24 hours the area outage was resolved regarding my internet services. But, that was for the area outage. I then called to inform them my problem persisted. They insured me that following Monday a technician would come out. He came out and informed me I was back online. The problem was only half resolved. Later that week I informed customer support and tech support that my upstream was still down. I still had intermittent connectivity issues. They let me know they would look into it. Saturday August 25, around 10 am. I called again to let them know my intermittent connectivity issues were still going on. After over an hour with techs and customer support I was informed an onsite technician would be out the following Monday. I was not informed however what time he would be out. He arrived at 9 am, called to let me know noone was home and I needed to be there around 1500 time.i requested to go home early. I arrived home and waited for hours. I then called customer support whom informed me it would be sometime that day between 8 am and 6 PM. After a few more calls to customer support the tech finally called back and let me know my signals were good and the problem was on "the back end" giving me the impression it was a problem for the network analysts to resolve. After another week of intermittent connectivity problems it is again the third weekend without any service what so ever. It is now September 1st and I have no service provided. I've called tech support, was put on hold for over an hour before speaking with someone whom told me it would be Tuesday when a tech could take a look at the problem. Customer support was also unhelpful. I spoke with Caitlyn whom was rude and hung up the phone on me. After pleading with anyone to help me resolve these issues at conducting myself with patience and respect I still have no service. Three weeks into this endeavor I am extremely unsatisfied, I've been told there are no technicians working during any of the weekends nor managers working during any weekend to solve the issues. During the week the company is essentially asking that I take a day off of my work in order to be home to solve the issues. I've also been told multiple occasions that they can not provide me with service ticket numbers in order to track the service request. Only an account number. I've been lied to, bounced around, and handled unprofessionally. Apparently 100 percent satisfaction guarantee on their site is a quote with zero integrity. *** -8/18 outage at @0200 *** - referance number call 8/18 outage 2nd call @ 2216 First outage fixed, mine and few others still down. ***- account number 8/25- outage - tier 2 Not area. No ticket number given was told I do not need it. Dispatch *** With technicians and customer support both being informed of my service issues, neither have solved my connectivity issues. I was told my modem is bad. My modem is good. The problem is in the line. The problem is in the area. The problem is my modem. The problem is somewhere but noone has taken the time or effort to look into it besides myself. My modem errors read T3 errors constantly. One channel is online where there should be 8. My signal noise ratio are within parameters. My decimal levels are within parameters. My upstream is the issue. It is interfering with my downstream and losing connection. -maybe I can help my service provider find the issue because noone seems to be doing their job of troubleshooting.
Our tech manager went by this customers home and rewired our line in his attic. the tech reported back to me that the customer is working and is happy.
Pour customer service
In October of last year I called concerning the pour service of the cable TV and internet. At that time a service man came out and installed a temporary cable to the house on top of the ground and stated he would put in the request to have it installed underground. I have made approximately 4 calls sense 10 months trying to get it installed underground, each time they tell me someone should be out in a few days. Also, each customer service personnel that I have spoken with a rude and does not want to assist. Does it really take 10 months to get a cable line installed underground?
Installation of the temporary cable underground.
We have the locates done for this location and we have a crew that will be burring this cable line by Sunday.
(The consumer indicated he/she DID NOT accept the response from the business.)
The one call locates were completed almost two months ago and all of the paint from the local utility companies has washed away. I even painted all of my underground sprinkler pipes that they will have to cross.
Arkansas law states they must contact *** and have twenty days for the installation, or a recall must be filed.
To date this line has not been buried and is still laying on top of the ground, as it has been for almost one year.
Our Tech manager rented the necessary equipment this past weekend to get this bury drop done. He confirmed with me on Monday that this was taken care of
The company does not communicate with their customers well. They have excessive outages and refuse to credit bills for those outages.
I have been a customer with Media 3 ever since they bought out ***. Over the years we have had multiple outages every week or two for hours each time, sometimes days. Recently we have been experiencing outages 3 - 5 times a week. Each outage has lasted at least 2 hours, some have lasted for over 8 hours. I have never once asked for a credit for all the down time until recently. The outages have been so bad I have had to beg with my college instructors for extra time to complete my assignments and take exams because I never seem to have internet access between the hours of 5 p.m. and 8 a.m. the following day. So I contacted a representative from Media 3 and stated my displeasure with the amount of outages we have recently had and the amount of outages I have experienced since becoming a Media 3 customer years ago. I expressed that I would like a 1 month bill credit for all the outage times over the last few years. She stated that she would put in the request and apologized for all the outages and that they were having trouble with the company they contract to do their trouble and maintenance work in the area. I never heard back that my request was denied and the agent talked like it was going to be accepted and I should be credited my current monthly bill. Before my next bill is even due I get a call from Media 3 asking if I could pay my over due amount. I have never once missed a payment for my bill. I was told that they gave me a $15 credit for the outages and I had a past due amount of $57 which included a late fee of $8. I explained to the agent that I had spoken to another representative last month and was told I should get a full month's credit. She said there was a $15 credit and that is all I was getting. I asked to speak to a supervisor and was told there wasn't on available and I needed to pay. I expressed that I was led to believe I should receive a month credit and that I was never told that it would only be $15 instead of a month. I am very displeased with Media 3. We have internet access about 60 - 70% of the time and our speeds of 25mb are never given. Every time I test the speed I am lucky to be getting 10mb down about half the time the tests come back at less that 2mb down. I have tried to work this out with Media 3, but because they are the only cable internet provider in the area that can provide speeds about 3 mb/s they bully their customers knowing there is nobody else we can go to. It is very frustrating to be taken advantage of like Media 3 has done.
A full 3 months of bill credit would be appropriate considering all the disconnects and down time I have had since I have been a customer. I am only asking for 1 month, that is all 1 month and the late fee charge taken off since I was not notified the month credit would not be given.
I dont show there was a request for a month of service. I am terribly sorry. I do have it applied to your account now for you. I have also spoke with the tech manager in your area and he is going to come evaluate the service issues Monday, 08/13
Ongoing issue of bandwidth. Average MPB is 2.50 or less. They're billing me for 6 mpb which I never get. Ongoing repair ticket ***
Ongoing issue of bandwidth. This is my second complaint to Revdex.com. They lowered my bill to $30 per mo. after the last complaint. The bill has now gone back up to $50. per mo but the slow internet has not been repaired. At the time I'm typing this I tested it and was getting .67 mpb download. This is normal. I seldom ever get 6mpb, not even close. If I do, it doesn't last 30 min.
I've had the ongoing repair ticket*** that has never been addressed. I can't get a repair man out here that will actually look at the connections outside. They have only showed up on days when it was good speed. Shortly after they leave the speed dropped. They refused to look outside when the speed was ok.
I have daily notes of slow or dropped internet from Feb 2018 to May 2018. It is a daily thing. It went down for almost 24 hours on 6/12/18 and again on 6/13/18 for several hours. I called it in and was told it was several areas.
As for calling every day to report there isn't enough bandwidth for me, I got tired of their lack of concern so I stopped wasting my time. As long as my bill is $30. a month, that is $1.00 a day for this slow internet, it was fair and I'd only call when it goes down. I will NOT pay full price for something I don't get. They do not take repairs seriously or they would try to get here when I'm available. I gave them ample time to get here and fix the issue. A few years ago, a repairman that replaced my modem for the third time told me there wasn't enough bandwidth for this area. They need to either correct the issue or lower my bill. They should not be allowed to charge me full price for something they can not deliver.
I have also reported them to the ***. They never sent me anything that the *** said they would do. The *** never contacted me again. I reported several times on the complaint, but no response from anyone.
Because of the fact that there isn't enough bandwidth for this area, they should not be allowed to charge me full price for 6mpb when I can't even get 3mpb most of the time. I'd like them to drop my bill to the $30.00 that it was until they actually give me the 6mpb they advertize for this area.
I just received an update from our engineers. We've completed an upgrade to the *** for the internet services. We do have one more step of IP addresses. Customers here should start seeing a difference in two weeks.
It appears the customer was on a promo that did expire. I've applied a new promotion to the account. The new monthly rate will be $20.25 for the next 6 months.
It is now Sept 8th and not much has changed. I seem to get spurts of speed in the upper 4s to 5s, but the ping is well over 100 which makes it very choppy and it still takes a long time to load.
Here is a few of the speeds I logged recently from ***.
9/5/18
1:45pm Download 5.59 Upload .81 Ping 179 ***
1:50pm (aprox) D. 3.97 U. .95 P. 96 ***
1:55pm D. 3.61 U. .23 O, 180 ***
9/8/18
2:54am D. 1.32 U. .38 P 130 ***
I'm quite tired of constantly logging speed times. I have many more that show basically the same thing. They have not fixed anything. This case was closed in August and they claim that it is fixed. It is not fixed. I still have very slow and choppy internet. I seldom get speeds over 3.0 and the ping is well over 100 most of the time.
I do realize that this is late, but as I said, I'm tired of having to do their job for them.
If I need to start a new complaint, please let me know and I most certainly will. Thank you.
We had our Line Specialist working in your area over the weekend. We have seen improvements through most customers. Please let us know your speed test results over the next day or so. (We will be reaching out to this customer to ask her to monitor the speeds.
Media 3 said they serviced our address. We ordered internet and cable. The tech guy came to the house and said he apologized but service ended next door. I asked for a manager to call to discuss service. No one called. My husband called the Greenbrier office and was told someone would look into service and call back. No one called back. My husband called again and asked if service lines would/could be extended and was blown off and again promised a call back. No calls were returned to him or I. He even offered to pay for the 50 yards of line we need to be a serviceable. Our next door neighbors have service. Instead of saying no management has avoided us. Very unprofessional at the Greenbrier AR office.