SX BRANDS

I have been using this product going on 5 years now and never had a problem with the criss cross pipe tobacco virginia blend . however today when I opened the bag to roll some I notices what looked like maggots we took the bag and the tubes back to the place we got it . but they didnt tell us anything so we where out a brand new bag of the tobacco. it was the red grey and yellow mega bags . how do I get in touch with them ?

I still haven't heard or received any replacements for the money I've wasted on your Criss Cross mega bags blue Virginia blend tobacco. I sent multiple reviews with no response. I was buying approximately 5 bags of this tobacco a month, and then something happened. The tobacco use to roll great, and now, it is cut so fine, my machine won't roll it. I sure do wish you would get the problem solved, because I loved the flavor and how easy it was to roll. I would love to have some replacements, when you get the problem solved. Tommy Carter 736 White Lily Church Rd, Somerset KY 42501 I've had to throw away 4 bags. Thank you

Found nails in a bag.Now can't find a number to call company, have sent lots of emails to different sources. Still nothing.can someone please get back with me.hope this works.

Wrote to SX twice explaining my frustration, have been smoking criss cross menthol since 2014. Every once n a while you get a bag that's wet or to dry but this time it's completely unsmokable.As soon as you open the bag your eyes water from all the over saturation of menthol and chemicals. SX hasn't responded to my complaints and of course smokes for less won't take it back..There for I bought a bag of OHM
S .Taylor

Criss Cross mega bags use to be great. Now the quality is very bad. The tobacco is cut really fine now, and my Machine won't hardly roll them anymore. They are either to tight, you can draw on then it to lose and the fire falls out. It use to be a bigger cut and rolled perfectly. I waste more than I roll. This was my last bag of Criss Cross anything. I was buying at least 5 bags a month, now I'm going to have to find another brand. I have complained to SX brands before, with no avail. I love the tobacco, but will not waste my money anymore!

I have been buying the blue mega bags for a long time now. This tobacco is supposed to be cut larger, but recently I've noticed the tobacco is cut very fine. Ever since they took the warning label off of the front, it's not the same. My cigarette maker will not roll this tobacco, it's to fine cut, and if get one rolled, it is so tight,you can't even draw off of it. In some cases its powdery. The fore won't stay in the cigarettes. I have literally ruined my leather recliner and carpet trying to smoke this stuff. I buy several bags a month, at $17.00 a bag. If they don't improve I'll just have to find another brand, other than sx. This is wasting to much money on something I can't smoke! I would like to be compensated for my losses. My address is Tommy Carter 736 White Lily Church road and, Somerset, Ky. 42501.

I had smoked this brand for years & switched to a less expensive brand. They didn't have mine in so I got a bag of Southern Steel instead. Wat a joke! This tobacco was sooo dry, full of stems & most of tobacco comes out the end when I try to roll cigarettes! It won't even fill a tube up completely & because it's so dry, when I get one out of my pack, most of tobacco has fallen out! I am not happy bout this @ all, wat a waste of $$, especially for sum one on disability!

I'm sendin pics to show u how much is wasted & this is only about 1/4 of the bag being rolled! I quit after this & went back to my cheaper brand, which is 1000 times better!

If I could rate this, I'd give it a big fat 0!

We do apologize for your experienceWe are sending out replacement product in the mail today via US MailYou should receive those by next weekIf you don't receive the replacements, please call us at 888-875-

I have used SX Brands Tobacco products for five years now mainly the Criss Cross Smooth Filtered Cigars and while the price isn't that bad my only three issues are that I haven't received coupons for nearly six months, the glued edge of the leaf paper comes unglued prior to purchasing them and some cigars have been cracked or broken near the filter.
Unfortunately you have to buy and open the product to find out whether the edge of the leaf paper is glued or if any are broken.

Revdex.com:
I have reviewed the offer and/or response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
that does me no good, they dont work right,they are worthlessi request a refund for the packs I bought

Revdex.com:
I have
reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
that does me no good, they dont work right,they are worthlessi request a refund for the packs I bought

I have been purchasing the one pound bags of “Southern Steel Mellow Pipe Tobacco” and “Criss Cross” for years. It’s not bad enough that I’m paying $20-$22 a pound in PA but I’m getting more and more “shake” (fine tobacco)! It’s useless unless you want to use it for snuff! It was never this bad so I won’t accept any excuses. I’m having to throw away a good amount of each bag! (Money down the drain) It doesn’t matter if you smoke it in a pipe or roll it, it’s GOT TO BE F-L-U-F-F-Y ! ! ! ! ! ! Nome sane?

We do apologize for your experience. We are sending out replacement product in the mail today via US Mail. You should receive those by next week. If you don't receive the replacements, please call us at 888-875-5510.

I use Texas rollem full flavor tubes all the time. I recently bought two boxes of them from Pechins in Connellsville Pa a few days ago and half of them were not properly sealed I feel like someone was falling asleep on the job. Just want refund or replacement

Review: Advertised a mail in $10.00 coupon savings. I mailed 2 of them in early April 2013 and applied online twice. On April 26, 2013 I mailed a letter stating I had not received my savings coupons nor any correspondence from your company. I advised them I would file a written complaint with the Revdex.com of Richmond and the office of the Virginia Attorney General if I did not receive my coupon. I have not received any correspondence or coupons as of this writing. Respectfully, [redacted]Desired Settlement: N/A

Consumer

Response:

I have not given any money for any coupon book. I, however, have wasted 3 postage stamps.

Thank you,

[redacted]

ID [redacted]

Business

Response:

I spoke with [redacted] from the company. He mentioned that they advertise the mailers and they have given customers a deadline of June 30 to apply for the book. Once the company has the total numbers of how many customers have requested the savings book they will print them off and send them out. The customer should expect the coupon book as early as the end of July and as late as the end of August.

Review: within the past 3 weeks I have purchased three 3 packs of their clearomizers. its stated that each individual one will last apprx. 3 weeks, well each one in the 1st pack lasted approx. 1 hour. in the 2nd pack each individual one lasted less then 3 hours. the last pack, each individual one lasted less then 1 day. each pack costs 12.99Desired Settlement: I feel the business should state they only last a few hours so people will know they are purchasing a worthless product

Business

Response:

We do apologize for your experience. We are sending out replacement product in the mail today via US Mail. You should receive those by next week. If you don't receive the replacements, please call us at 888-875-5510.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

that does me no good, they dont work right,they are worthless. I request a refund for the 3 packs I bought