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SY Electronics Reviews (6)

We contacted the customer, Apologized and explained the setuation on our phone systems on monday and tuesday. Were having problemed with our internet, Our phone system is tied to internet is called voip.After our conversation to the customer. He was very happy and understanding the setuation.If you...

have any further question. Please don't hesitate  to Call Me. ###-###-####ThanksRaul S* Sy Electronics, LLC

Review: In 2011 this company was contacted regarding a Class Action Suit [redacted] DLP TV issue. The suit was

suppose to allow for an exchange if the TV was not repaired the first time. This was the 2nd. Since

then it has stopped working within 4-6 months of service. Recently I found out that there is another

suit for the Capacitor in the [redacted] DLP TV's. This is what the problem is. They did not diagnose it

or even look into this over the last three years. It is a known issue, instead they kept replacing

parts and now finally after some research I found out that that is what the problem was. They came

out and didn't have the correct part on the first visit. The 2nd visit they came out with one the

power board even though [redacted]'s Office of The President had okayed them to fix any and everything

wrong. The said it was the Ballast Board and that was going to cost us another $400, I said no,

[redacted] authorized you to do what ever it takes to fix this issue. They then said no. I contacted

[redacted] and not only were they authorized under the original work order but he authorized them again

and extended their warranty period to a year. These are the ticket numbers, 3[redacted] I suggested that they bring any and every part because there was no telling what else

had been fried as a result of them not fixing it properly in the past. They came out the third time

on the 22nd. Less then 18 hours later the TV stopped working. When I contacted them their response

was this, From: "[redacted] I apologize the TV is still

having problems, but at this point we have replaced everything there is to replace. You may want

to call [redacted] & see if they can send out another service center for a 2nd opinion.Desired Settlement: At this point the TV has been compromised beyond return, they pretty much stated so them selves. They need to replace it with a similar model.

Business

Response:

Complaint ID #: [redacted]

In

response to the issue regarding the class action suit for the capacitor issue,

we were sent out by

[redacted] in March of 2013 to repair Mrs. [redacted]'s television under an extended

warranty not the cap issue. The capacitor issue that she is rgferrmg to k

far capacitors that are on the power supply. The power supply was replaced in March, along with the Lamp,

Ballast, 2 fans and the door switch. In

replacing the power supply in March 2013, that should of resolved any capacitor issue in Mrs. [redacted]'s television,

since the new power supply has different capacitors on it.

Mrs. [redacted]'s television

was working when we left, and we assume it worked fine until we received

another work order from [redacted] on 8/1/13. The ticket received on 8/1/13 was

for the capacitor issue only; we called and

confirmed this with [redacted] (see attachment of [redacted] ticket, which shows [redacted] confirming that the capacitor or

power supply was the only thing

covered) which is why we gave the estimate for the Ballast.

On 8/19/13, we received

another request from [redacted] to repair Mrs. [redacted]'s television, but this time

with full warranty coverage. On 8/22/13 we replaced the Lamp and the Ballast, and the television was working fine when the technician

left.

Mrs. [redacted] notified us that the television

stopped working again; on 8/23/13 we received an email from Mrs. [redacted]

stating "[redacted] We do not want the same technician. This will be the

fourth time and we stilk do not have a working TV. Makes sense to me that if

the boards are bad they pribably fried all the assiciated parts. If it can't be

fixed in,the next visit wc may need to use a different company/"

Since

the customer did not want our Technician out, we only have one [redacted] Field

Engineer and she showed

an interest in getting a different service center out, we suggested she seek a 2nd opinion.

We

did not hear back from Mrs. [redacted] on whether she was going to seek a second

opinion or if she wanted us to continue, other

than an email on 8/28/13 letting us know she contacted [redacted] and an attorney.

Since

Mrs. [redacted]'s [redacted] ticket has been closed, she may contact [redacted] and have

them open a new ticket and we will proceed

with repairing her TV, but with the same technician.

If

you have any questions or concerns, please feel free to contact me at

###-###-####

Thank

You

Manager - Sy Electronics

Phoenix area SCAM

SY Electronics.

Use this repair company at your own risk. The old bait and switch routine. Reasonable initial diagnostic fee then they try to charge very high repair "service charge". Wanted $165 for 30 min. (max.) of work to replace a $20 snap in part, on top of the initial $85 diagnostic. Understanding that a company has the right to charge whatever they want, it is unethical to mislead consumers by not disclosing the disparity in fees between diagnostic and actual repair.

SY Electronics, LLC is a register vendor for [redacted] in [redacted]. I was to be contacted by then within 24 to 48 hours to schedule a service call on a [redacted]. After waiting the 48 hours, I contacted [redacted] again about the delay. I was given the telephone number for SY Electronics, LLC and called them immediately leaving a voice message. 24 hours later and I've heard from SY Electronics yet. Given the fact that I was going to pay for the service call and [redacted] was going to pay for the parts I feel justified in complaining about the lack of customer service. I called [redacted] for a third time and demanded a new vendor as I wouldn't use SY Electronics to service my product if it was free. I strongly suggest that everyone avoid using this company for any electronic needs. If they can't return a telephone call within a reasonable time, what type of service can you expect after they have your money!

Review: They were just supposed to look at it and tell me what is wrong and they did what I told them not to do and made my TV cease function knowingly they caused it but are trying to cover their [redacted] and told me to lie to [redacted] about what was wrong with the TV so they could fix it since the service tech are the one who caused it.Desired Settlement: I want them to accept responsibility for what they caused and fix it.

Business

Response:

Mr. [redacted] contacted us regarding an issue with his TV not being able to power up correctly, using the remote or side buttons. We dispatched our technician to Mr. [redacted]’s house to diagnose the issues. In order to get to the buttons that control the power, volume and channels, the technician needed to take the TV apart. After opening the back cover and proceeding with taking the TV apart, our technician noticed bulging capacitors on the sub power supply. Our technician informed Mr. [redacted] of this and told him that this could cause the TV not to power on and that it may work fine for now, but will eventually become an issue that could happen any day or a yr or two later. After bypassing the buttons and reassembling everything, the TV would not power on. After double checking that he had everything connected correctly and having noticed the bulging capacitors on the sub power supply, we informed the customer of a couple of things.

We knew [redacted] was covering the capacitor issue on certain models, but were unsure if Mr. [redacted]s model was covered. We informed Mr. [redacted] that he could call [redacted] and see if they would cover the repair of the sub power supply and also informed Mr. [redacted] that he should look up the capacitor issue online to inform himself of the issue and to let [redacted] know he has read about it online. The lie that Mr. [redacted] is accusing us of was that we told Mr. [redacted] to lie to [redacted] and say he looked up the information on capacitors online. We never asked or suggested that Mr. [redacted] lie to [redacted]. There was no reason for us to even suggest lying to [redacted] since this is an issue [redacted] is covering on certain models. If your model is on the list, they will cover you, if it is not on the list they will not. Letting [redacted] know you read it online would not change the coverage.

The second thing we informed Mr. [redacted] about was that since one of the symptoms of bad capacitors on the sub power supply is that the TV will take a long time to turn on. The technician asked that Mr. [redacted] leave his powered on and see if it will power back on, and if it did power back on would the side buttons and remote work and to give us a call as soon as he found out. Mr. [redacted] agreed and our technician left.

On 10/9/13 we dispatched a second tech to check and make sure everything was connected correctly. The technician confirmed the first technician connected everything back properly and there was an issue with the caps on the sub power supply.

Shortly after Mr. [redacted] contacted us and told us that our technician broke his TV. Mr. [redacted] also informed us that his father had just passed away and that he was looking for ways to make money. Please see emails below.

From: [redacted] [mailto:[redacted]

Sent: Sunday, October 13, 2013 4:36 PM

To: [email protected]

Subject: Possible litigation

Importance: High

I was talking to [redacted] and they told me the bulb is now bad (which your service guys should have noticed by the 3 blinking lights) and that it was probably due to your service tech jostling the TV when he took it completely apart even removing the screen to

unplug the side button panel (which he was not supposed to do in the first place). Which in either case is your companies fault that my TV has ceased functioning. It was working before you got here and then when you left not working.

Also the 2nd guy who came said I was only supposed to have 2 bad capacitors but because he had it unpowered for so long the 2 good capacitors were working extra hard which and they also went bad which now means they are all bad again means your companies

fault.

So unless you want me to call my best friend who is a lawyer and sue the company out of existence and spread the word o[redacted], and I will even create a [redacted] account and leave the comment and bad review about the service I had and tell

[redacted] to stop using you as a referral because they referred me to you and will be named in the lawsuit as well as filing a complaint with the Revdex.com which will tarnish your reputation. Oh yeah my dad just died yesterdayso I am looking for ways to make money and

he knew a lot of powerful people who will gladly help now that he passed including my best friend who is a lawyer.

I suggest you fix my TV for free.

[redacted]

Mr. [redacted]s television does not have a lamp in it, it is an LED DLP television.

Bad capacitors will make the other capacitors work harder and they may bulge, but this would only happen if the TV was turned on. Mr. [redacted]s TV would not power on.

-----Original Message-----

From: [redacted] [mailto:[redacted]

Sent: Wednesday, October 16, 2013 9:09 AM

To: [redacted]

Subject: Re: Possible litigation

Importance: High

your second technician didn't even do anything. he just looked at the part and then gave me the same stuff. he didn't even check to see if anything was

done. what about the side button panel your technician unplugged and didn't plug it back in?

Both [redacted] reps told me it was caused by your technicians. What about the 3 lights? [redacted] said that means the bulb went bad most likely caused by

your technician jossling it when he removed the screen to unplug the side button panel (which he wasn't even supposed to do in the first place). Also

I told him don't change the channel because if you do it will automatically change the input source to basic tv broadcast channels which he should have

known being a [redacted] tech.

AGAIN YOUR FAULT!

On 10/18/13 we dispatched another technician to Mr. [redacted]s house to plug the side buttons back in.

Mr. [redacted]’s Television is now back to how it was. He will still need to replace the sub power supply or eventually the TV will not be able to power up.

This issue was resolved before we received the complaint from the Revdex.com.

If you have any questions or concerns, please let me know.

Thank You

www.Syelectronicstv.com

Manager, Sy Electronics

###-###-#### phone

###-###-#### fax

Called Sy based on recommendation from LG. Had plasma with horizontal purple lines. "Tech" arrived 2 hours late. Could not diagnose the TV on his own, unskilled and not a true "tech". Said all they usually do is take pictures with iPhone and send to tech support for diagnosis! All this for $87.00 service call charge! We could have done that on our own for free. They claim to be #1 in TV repair, but that is ridiculous! Maybe back in the 80's. Then when they sent us the quote for repair they said it would be almost $1200 for a new panel. My opinion is that they tried to take advantage of me. I called another repair firm and the issue was de-soldered inductor on the Y-axis board. Total charge $110 repaired and running again within a couple of hours and didn't have to take pictures and comeback!

So disappointed.

Called service manager and didn't seem to have a care in the world, lesson learned.

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Description: Television & Radio - Service & Repair

Address: Gilbert, Arizona, United States, 85233-8812

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