Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Response from company absolutely unacceptable for the reasons as follow below: - the merchant is not provided proper documentation including company name (ILM [redacted] or [redacted] or Sybarite Elite) for this advertising "Free Trial sample" and a result of this it is impossible identify sales process; - on 9th day after package was delivered they are start doing unauthorized charges (9/3/14-delivery date - 9/12/14-The charge of $was posted to my account)In fact, their goal is to stolen account and to use this for fraud Sincerely, [redacted]
Complaint ID#: [redacted] Company Name: [redacted] Company Contact Name: [redacted] Company Contact Phone: ###-###-####Company Contact Email: [redacted] Consumer's Name: [redacted] ***Revdex.com Staff Member (if you know): [redacted] Complaint Information: This customer April, participated in our day trial for [redacted] We have spoken to this customer and also worked with her because she was upsetWe spoke to this customer on January 19th, and told her to contact us when she receives her product so we can reset her trial to allow her the full trial time from which she received the product because the USPS took a few extra days to deliver this product to the customerThe next day customer called in and to let us know she received her productWe explained to this customer that we reset her trial for her and told her to call us by 2/if she wanted to cancel the trial and not purchase it for $Customer did contact us on 2/and wished to cancelWe explained to her the trial and how we explained to her prior she would have to return the product back to us to avoid being chargedCustomer was upset because she said it was a "free trial" and the product was hers to keepWe tried to explain to her how she did have to agree to the terms and conditions prior to the trial in order for the order to go throughCustomer did ask to speak to a managerI called this customer back less than a hour later and after listening to the customer regarding how upset she was, I let her know she did not have to return the product back to usAs a company it is important to us that our customers are happy, so we did tell this customer that she can keep the jar of [redacted] for free and we closed out her accountWe let her know she would not be charged for anythingWe did work with this customer and allowed her to keep the product with no cost to herThank you [redacted] Sent on: 4/18/12:47:PM
This consumer, Natalie Ward, signed up for our day trial offer per one of our products on [redacted] , on 2/24/The way all of our trial offers work, is that customers pay upfront a small shipping fee and we send a full one month supply of the product for them to sample during the day trials period, and if they hadn't contacted us to cancel then they are automatically billed full price for the first product ( [redacted] $69.99) and enrolled onto the monthly membership until they contact us to cancelTheir trial period expired on 3/10/and they were charged the $and we spoke with them regarding cancellation on 3/14/- which is the first time we had any record of them contacting us When the consumer contacted us to cancel, we instructed them to simply return their item for a full refundWe received the item back on 3/28/14, which is also the day we were due to respond to a dispute from their bank or credit card company which means they had already disputed the charge previously before we received the item backPer company policy and also via information and instruction from the chargeback processing center, as a merchant once we receive a dispute for a charge we are no longer authorized to issue creditWe do greatly apologize for any inconvenience regarding this matterOnce a charge has been disputed, the consumer is issued a temporary credit from their bank or credit card company while the charge is further investigatedWe provide further information regarding that charge, and it is then sent back to the consumer's issuing bank to be decided whether the consumer or the merchant receives the funds Unfortunately at this time, we do not have the option of refunding the $due to the disputeIt is in the hands of the consumer's issuing bank or credit card companyAt this time if the consumer would like a replacement for the item associated with that charge, we would be happy to ship another brand new kit out [redacted] Sybarite Elite Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Response from company absolutely unacceptable for the reasons as follow below: - the merchant is not provided proper documentation including company name (ILM [redacted] or [redacted] or Sybarite Elite) for this advertising "Free Trial sample" and a result of this it is impossible identify sales process; - on 9th day after package was delivered they are start doing unauthorized charges (9/3/14-delivery date - 9/12/14-The charge of $was posted to my account)In fact, their goal is to stolen account and to use this for fraud Sincerely, [redacted]
Complaint ID#: [redacted] Company Name: [redacted] Company Contact Name: [redacted] Company Contact Phone: ###-###-####Company Contact Email: [redacted] Consumer's Name: [redacted] ***Revdex.com Staff Member (if you know): [redacted] Complaint Information: This customer April, participated in our day trial for [redacted] We have spoken to this customer and also worked with her because she was upsetWe spoke to this customer on January 19th, and told her to contact us when she receives her product so we can reset her trial to allow her the full trial time from which she received the product because the USPS took a few extra days to deliver this product to the customerThe next day customer called in and to let us know she received her productWe explained to this customer that we reset her trial for her and told her to call us by 2/if she wanted to cancel the trial and not purchase it for $Customer did contact us on 2/and wished to cancelWe explained to her the trial and how we explained to her prior she would have to return the product back to us to avoid being chargedCustomer was upset because she said it was a "free trial" and the product was hers to keepWe tried to explain to her how she did have to agree to the terms and conditions prior to the trial in order for the order to go throughCustomer did ask to speak to a managerI called this customer back less than a hour later and after listening to the customer regarding how upset she was, I let her know she did not have to return the product back to usAs a company it is important to us that our customers are happy, so we did tell this customer that she can keep the jar of [redacted] for free and we closed out her accountWe let her know she would not be charged for anythingWe did work with this customer and allowed her to keep the product with no cost to herThank you [redacted] Sent on: 4/18/12:47:PM
This consumer, Natalie Ward, signed up for our day trial offer per one of our products on [redacted] , on 2/24/The way all of our trial offers work, is that customers pay upfront a small shipping fee and we send a full one month supply of the product for them to sample during the day trials period, and if they hadn't contacted us to cancel then they are automatically billed full price for the first product ( [redacted] $69.99) and enrolled onto the monthly membership until they contact us to cancelTheir trial period expired on 3/10/and they were charged the $and we spoke with them regarding cancellation on 3/14/- which is the first time we had any record of them contacting us When the consumer contacted us to cancel, we instructed them to simply return their item for a full refundWe received the item back on 3/28/14, which is also the day we were due to respond to a dispute from their bank or credit card company which means they had already disputed the charge previously before we received the item backPer company policy and also via information and instruction from the chargeback processing center, as a merchant once we receive a dispute for a charge we are no longer authorized to issue creditWe do greatly apologize for any inconvenience regarding this matterOnce a charge has been disputed, the consumer is issued a temporary credit from their bank or credit card company while the charge is further investigatedWe provide further information regarding that charge, and it is then sent back to the consumer's issuing bank to be decided whether the consumer or the merchant receives the funds Unfortunately at this time, we do not have the option of refunding the $due to the disputeIt is in the hands of the consumer's issuing bank or credit card companyAt this time if the consumer would like a replacement for the item associated with that charge, we would be happy to ship another brand new kit out [redacted] Sybarite Elite Inc