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Sycamore House Apartments

1155 Winston Decker Dr., Columbus, Ohio, United States, 43228

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Hello,

American Power & Lighting (Issue # 1): I moved into Sycamore Apartments on March 1st, 2020. On March 25th, 2020 I’ve looked at my first electric bill of $230 from the Electric company called American Power & Lighting that we are forced to have because of the apartment’s contract with them. I thought this was stranger due to the fact that I’ve changed every light in each room with a energy efficient light bulb and keep my heater running consistently at one temperature. I lived in a different apartment before than and my electric bill was never this high. After doing some research, I’ve discovered that these apartments were most likely rushed build and don’t contain proper installation. Also the windows are not treated to block out the outside so the furnace has to do extra work to warm the apartment causing it to work harder. A harder working furnace equal a higher electric bill.

The Club House & Rent (Issue #2): Around March 20th, 2020 during the Coronavirus Pandemic Sycamore sent out a email stating that residents should continue paying their full rent amount as usual, however the apartment’s club house has been shut down, which is understandable during the pandemic, however since some of our rent include use of the clubhouse I believe the rent should be adjusted for all residents.

Sycamore House Apartments Response • Apr 03, 2020

Issue #1 – AP&L: Oakmont Investment Properties,
LLC reached out to AP&L to assist with this issue. Since a move-in read was
not provided to AP&L for this particular tenant’s apartment on March 1st,
AP&L’s initial bill to this tenant was based on an estimated read.
AP&L has already spoken to the tenant and assured him that a credit will be
applied to his next bill after their next meter read. This will allow
AP&L to determine an average reading, which will most likely allow them to
apply a credit to the tenant’s account. The apartment complex will then be in
turn charged for the credit amount. Moving forward, this tenant’s AP&L
invoice should accurately reflect his usage. Furthermore, to avoid
this from happening again and as a courtesy to our tenants, the apartment
management will submit meter readings for move-ins and move-outs. However, we
would like to note that monthly meter readings are NOT done by the apartment
complexes but by the electric company. While we will make every effort to submit
move-in and move-out readings to AP&L as a courtesy to our tenants, it is ultimately
the tenants responsibility to submit any beginning or final meter reads to AP&L.Issue #2 – Clubhouse Closure during the COVID-19
Pandemic: During the GLOBAL COVID-19 pandemic, most of the country was
asked to close social gathering locations including clubhouses and gyms. We
have encouraged our tenants to pay their full rents. Paying rent ultimately
keeps people in their homes by ensuring housing providers can meet their own
financial obligations and keeps the entire apartment community afloat in these
troubling times. Rent payments allow us to keep properties staffed and actively
managed and maintained to protect our residents from exposure to COVID-19 as a
growing number of Americans fall under stay-at-home orders. We stand with our
residents as we navigate these challenging times, and have communicated that we
are willing to work with individual tenants that are experiencing a hardship
due to COVID-19.

Customer Response • Apr 04, 2020

Complaint: ***

I am rejecting this response because: Issue # 2: Although residents shall pay their rent, some money should be deducted if tenant cannot use clubhouse. These apartment buildings are not worth $990-$1,200 without the club house.

Regards

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Address: 1155 Winston Decker Dr., Columbus, Ohio, United States, 43228

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