Initial Business Response /* (1000, 9, 2016/06/06) */
We did replace the TV.
Thank You
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2016/06/07) */
I must apologize to the owner of Sylvan Lake Electronics, as I have been away for the last week, and was not able to provide you...
with an update on this situation, which has been resolved completely. The first day after I lodged my complaint, he contacted me and offered a used comparable replacement tv delivered to our house. The first one they brought over didn't work, and it took another week for them to find and repair a different one to bring us. They did bring it over, and the young man who delivered it was fantastic about helping me set it up and make sure all was working. He went above and beyond to make sure we were happy, and for that they are owed our sincere appreciation. Please remove any negative commentary there may have been, or damage caused to their reputation, as I feel this has been rectified to our complete satisfaction.
Initial Business Response /* (1000, 9, 2016/06/06) */
We did replace the TV.
Thank You
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2016/06/07) */
I must apologize to the owner of Sylvan Lake Electronics, as I have been away for the last week, and was not able to provide you...
with an update on this situation, which has been resolved completely. The first day after I lodged my complaint, he contacted me and offered a used comparable replacement tv delivered to our house. The first one they brought over didn't work, and it took another week for them to find and repair a different one to bring us. They did bring it over, and the young man who delivered it was fantastic about helping me set it up and make sure all was working. He went above and beyond to make sure we were happy, and for that they are owed our sincere appreciation. Please remove any negative commentary there may have been, or damage caused to their reputation, as I feel this has been rectified to our complete satisfaction.