Sylvan Learning Centers

Complaint: [redacted] I am rejecting this response because: First, there is no attempt by the business to resolve this complaintSecond, the business owner lied in his response: I was not aware of the renewal policy until they sent me the copy of the year old contract on November 5thHis purported voicemail will show thisUntil they provided a copy of the year old contract, I was only aware of the original month terms as circled in the copy of the contract that I received on November 5thAny reasonable business owner with even a shred of integrity would honor a cancelation request from a long standing customer who paid every bill on time - every single one of the payments made over yearsObviously, had I been aware of the non-transparent and unreasonable terms, I would have requested the cancelation prior to October 18thOne would think that an ethical business would inform their customers when an automatic renewal had been executedThis business had opportunities to provide that information over the years and chose not toClearly, based on the number of complaints shown fior this business with the Revdex.com, they make a practice of deceptionI again request that the nudists honor my request for cancelation with no further billing Regards, [redacted] ***

I am not sure who the "nudists" are in this persons response!!!!Ms [redacted] was given a copy of the contract at the time of signing If she failed to read it that is her fault Bottom line - this is a valid and enforceable contract that should be honored We have allowed Ms [redacted] to terminate at the next month renewal time rather than holding her to another months I am truly sorry that Ms [redacted] failed to maintain a copy of the contract that she signed and was given a copy of at that time Bottom line - Ms [redacted] wants to change providers and believes that she is above the law when it comes to contracts This is a valid and enforceable contract and Ms [redacted] should simply honor the terms and change providers when you contract expires, or pay off the contract if she desires to change providers now Either way - the ethical solution is to honor the contact and not simply feel that she is above the law and not required to follow the terms of the contract that she signed She only has to pay through 10/1/which is only $ A copy of the contract has already been provided Once again, the Revdex.com should understand the contractual obligations of the customer and expect customers to honor the terms of that contract

children went for the whole month of June until their mother got incarcerated causing them not to be able to come to finish the program and I talked to [redacted] on the phone explaining what happened and I was told they would be able to handle everything when she gets back in Georgia Now I'm getting calls about collection agency after I was told we can resolve everything when the mother gets back

Complaint: [redacted] I am objecting and responding because:I will let you, Revdex.com, be the judge of this by reviewing my copy of the contract, and to offer it for a review if requestedThis has been nothing but one misleading and fraudulent action by this company.From the beginning, this salesman, [redacted] , sold me on a controller panel that I could access via internet with an appIt's been eight months and I have not been able to access my panel from the internetTechnicians told me I had to set up an private IP address; something I don't understand and it should have been explained at the time of the sale or set up as promisedToday I can only use this app on my home networkWow what a Rip OffA am attaching my copy of the work order (first page) in which I was lead to believe as a consumer thisIt was also mentioned by the sales person I could control my thermostatNeedless to say, when I inquired about this, I was told I needed to buy an additional panelOf course!I don't have the need to be altering contracts to avoid paying a billWhen I was informed of the charge to make this app work only in my home, I then decided I had enough of this company Regards, [redacted]

Mr [redacted] seems to have a copy of the contract where the page in question has no initials from our company representative, and the initials on the document regarding the change in terms is different from the initials on other pages The ONLY copy that we have, which is the original (and is attached) shows months As mentioned to Mr [redacted] we ONLY will offer a month contract with an increase in the monthly fee of $per month plus tax Additionally, Mr [redacted] is past due on a payment for a service call to his home when he changed internet provider and his system had to be re-programmed accordingly Mr [redacted] thinks that the service call should be free, but the choice to change internet providers was HIS choice, not ours We have offered Mr [redacted] the option of paying what he would have been charged for the month term contract ($per month plus tax or $for the year plus tax) and he MUST pay his past due amount (now days old), and we will terminate his contract This is MORE than fair This is simply a case of Mr [redacted] wanting to not pay his bill, and change the terms of the contract after the fact The attached is a valid contract and the Revdex.com should understand that fact and ask that Mr [redacted] honor his contractual obligations

On or between May or June , I contacted Slyvan learning center located in Atlanta , Druid Hills Tocoa locationI wanted to have my son asset for his current grade levelI was told by an female agent the cost was The agent suggested I have him assest August at the Hiram Georgia location The Hiram location was the closet to my home approximately one mile awayI took her advise and waited until School beganAfter contacting Slyvan for the new school year I was told the Hiram location was closedThe agent told me I would have to come to the Atlanta locationI explain to her it was an hour away and I had no transportationI ask if I could receive a refund she stated no , Slyvan does not have a refund policyAfter serval phone callsI explained I was never told or aware that I could not be refunded neither was I notified the location had closedThe location has denied any wrong doing refused to refund my I explained several times that because I was not ab

children went for the whole month of June until their mother got incarcerated causing them not to be able to come to finish the program and I talked to *** on the phone explaining what happened and I was told they would be able to handle everything when she gets back in Georgia Now I'm getting calls about collection agency after I was told we can resolve everything when the mother gets back