Sylvan Learning

Sylvan In-Home Tutoring initially came to me, not the other way aroundTheir product is hiring new tutors who, instead of tutoring at a Sylvan Learning Center, will go to private homes to tutor studentsI really liked the way their program looked because it was high-tech and offered what public schools say they offer but actually don't opportunities for today's brilliant students to discover their massive potential via an experienced tutor who sees how smart they REALLY are then provides the students opportunities to themselves discover that Potential then use it to excel academically, pursue a highly rewarding career, then experience a truly happy life Well, almost from the very beginning, what Sylvan claimed turned out to be far from realityFor starters, while I was reading their new program material and had many questions along the way, they basically NEVER answered their phoneThen suddenly I was invited to come to their facility in Hunt Valley for an Orientation regardi

I contacted the Revdex.com months ago about the same issue, but it has not been correctly rectified I signed up for Sylvan Learning Center tutoring services October I applied for tuition credit through [redacted] who is operated by [redacted] Bank The initial charge and agreement was for $worth of tutoring services to be paid monthly over a month term with 0% apr locking in a rate of $each month.(see attachment pages 1-3) [redacted] started Tutoring 10/20/and we discontinued services 3/10/We had many concerns about the program and weren't getting the results we needed Our account with [redacted] was current and payment ceased in April I contacted [redacted] at the Hyde Park location to put in our paperwork for the cancellation since [redacted] informed me it takes time for it to go through corporate After months of no response and receiving calls from [redacted] , [redacted] finally put my account on hold until they could get in contact with someone concerning

Although this is a manufacturer service issue, Interstate Kitchen Supply is delivering a new dishwasher to Mr [redacted] on Wednesday October 14thWe did not refuse to replace ,we attempted to have an authorized service company repair the unit in a timely manner, which they failed to do It is the manufacturers right to try to repair the failing product and we stand behind that, but this was not handled quickly for our customer and we will replace the defective unitOur customer's satisfaction is very important to us and we hope that Mr [redacted] will accept our apologies for any inconveniences and we appreciate his patience with us as we get this matter handledThank you,Brigette H***Sales ManagerInterstate Kitchen SupplyGeneral Return Policies To avoid having to return items, please read all item specifications before purchase and work with your sales person if you have questions prior to placing your order Damaged items may be refused upon deliveryIf you are unable to inspect at time of delivery you have hours to make a damage claim After signing for and accepting your item, you are responsible for all damage claims not reported within hrs If you have accepted the delivery and the appliance is damaged or defective, we will schedule service to repair the damaged or defective appliance If the damaged product cannot be repaired it must be returned within days of deliveryThere will not be any extensions on this time for an exchange or refund Contact Interstate Kitchen Supply@ 216-749-to arrange service or you may call the manufacturer directly if product is defective and requires service In the event of a return, you must contact Interstate Kitchen Supply @216-749- to receive a return authorizationWe will not accept any returns without an authorization All returns are subject to a 25% restocking fee We do not accept returns on special ordered items Shipping and handling charges to and from our warehouse are not refundable for returned items Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received We are not responsible for any missing, incorrect or damaged products more than days after delivery Interstate Kitchen Supply does not accept returns for any item that has been installed, used or plugged inAll items must be like-new, in original packaging Interstate Kitchen Supply reserves the right to refuse returns

I'm writing this to share a very bad experience with the center that my son attended We live in overland park and my son attended sylvan learning center that is located at W 133rd St Overland Park KS I bought hours at first and started going since July hoping that when school starts he would be ready and prepared for the new school yearI had three conferences and I expressed some points that were a red flag for meI used to email the center - not to one person but to people who works there and no response to my emailsThe directors talked me into buying additional hours and that this will help my son in his writing skillsI agreed to that and bought the hours MAp results came back and were so disappointing to meI shared this with the director and asked to take a look at my son's workTo my surprise, I saw that they didn't work on the writing part and didn't deliver what the director promised me I asked my son about one of the passages that he wrote and why did he write that.( something that he never saw on TV) He said that the teacher told him to write the passage!!! I'm really disappointed with the results and with all the time and money that I spentI talked to the owner and asked for a refund but he was very negative and declined to refund meHe wasn't even cooperative and didn't offer any help.This is just a review to whoever wants to enroll their kids in this programNot sure about the other locations in my city but I can 100% say the center that I sent my son to was really badThe staff didn't care, they don't reply to emailsYou have to call them and ask them if they have received the email

At this time, I have been contacted
directly by Sylvan Learning regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Since it took the Sylvan Learning representative so long to issue the credit on my account, a substantial amount of interest accrued in the interim Last week I received a bill still reflecting a large balance due, even though this was supposed to be resolved several months ago.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Although this is a manufacturer service issue,  Interstate Kitchen Supply is delivering a new dishwasher to Mr. [redacted] on Wednesday October 14th. We did not refuse to replace ,we attempted to have an authorized service company repair the unit in a timely manner, which they failed to do.  ...

It is the manufacturers right to try to repair the failing product and we stand behind that, but this was not handled quickly for our customer and we will replace the defective unit. Our customer's satisfaction is very important to us and we hope that Mr. [redacted] will accept our apologies for any inconveniences and we appreciate his patience with us as we get this matter handled. Thank you,Brigette H[redacted]Sales ManagerInterstate Kitchen SupplyGeneral Return Policies
To avoid having to return
items, please read all item specifications before purchase and work with your
sales person if you have questions prior to placing your order.
Damaged
items may be refused upon delivery. If you are unable to inspect at time of
delivery you have 48 hours to make a damage claim.
After
signing for and accepting your item, you are responsible for all damage claims
not reported within 48 hrs.
If
you have accepted the delivery and the appliance is damaged or defective, we
will schedule service to repair the damaged or defective appliance.
If
the damaged product cannot be repaired it must be returned within 30 days of
delivery. There will not be any extensions on this time for an exchange or
refund.
Contact
Interstate Kitchen Supply@ 216-749-1366 to arrange service or you may call the
manufacturer directly if product is defective and requires service.
In
the event of a return, you must contact Interstate Kitchen Supply @216-749-1366
to receive a return authorization. We will not accept any returns without an
authorization.
All
returns are subject to a 25% restocking fee.
We
do not accept returns on special ordered items.
Shipping
and handling charges to and from our warehouse are not refundable for returned
items.
Returned
products will not be accepted unless they are in brand-new condition with all
packaging, product literature and blank warranty cards enclosed in the exact
condition as received.
We
are not responsible for any missing, incorrect or damaged products more than 30
days after delivery.
Interstate
Kitchen Supply does not accept returns for any item that has been installed,
used or plugged in. All items must be like-new, in original packaging.
Interstate Kitchen Supply
reserves the right to refuse returns.

At this time, I have been contacted directly by Sylvan Learning regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Since it took the Sylvan Learning representative so long to issue the credit on my account, a substantial amount of...

interest accrued in the interim.   Last week I received a bill still reflecting a large balance due, even though this was supposed to be resolved several months ago. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I contracted with Sylvan in March 2014 for tutoring services for a family member. We agreed upon a plan (approximately $7,500) which would be financed through [redacted] - Your Tuition Solution, interest free for one year. I understood that interest would begin accruing at the end of the one year term - March 2015. I also understood that I could terminate the contract at any time with 2 weeks notice.

Due to [redacted] issues incurred by my family member, he was hospitalized at the end of May 2014. I advised Sylvan representatives that my nephew should be off the calendar until further notice. At some time in June 2014, I spoke with [redacted] (or another Sylvan rep) and advised that I was terminating the contract. At that time, I was told that we had incurred charges of approximately $4,000 and that the [redacted] account would be refunded the balance (of approximately $3,500). I heard nothing further until I contacted [redacted] in January 2015. At that time, I was advised that no refund had been issued, and that I should contact Sylvan. I did so. After various communications back and forth, [redacted] again agreed that $4,000 is the amount I should pay to complete the outstanding balance and that the rest would be credited to [redacted]. To date, it has not been credited, even though I have paid $4,000 to [redacted].

I have been contacted by [redacted] collections stating that I am past due, and that the credit agencies will be notified. Yesterday, I made a formal complaint to dispute the charges so that this matter can be resolved within the next 60 days.

On April *, 2014, I made a complaint with Sylvan corporate. To date, nothing has been resolved with them.

My recent attempts at communicating with [redacted] have not yielded a response.Desired Settlement: An adjustment to the [redacted] finance bill reflecting a zero balance.

Consumer

Response:

At this time, I have been contacted directly by Sylvan Learning regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Since it took the Sylvan Learning representative so long to issue the credit on my account, a substantial amount of interest accrued in the interim. Last week I received a bill still reflecting a large balance due, even though this was supposed to be resolved several months ago.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,