This process has taken over a year to complete and had they finished the windows in January would have still taken 8 months. The manufacturer has compensated us for errors on their end but One Stop has not owned up for their mistakes in this matter. No one informed us that an additional screen had even been ordered, just that they were unsure as to which screen needed to be replaced. I received one message during a busy work day in January on my cell from the sales representative about a screen coming in but was not aware of this order. I felt this was an error on his part. I didn't hear from him or your company again even though they have my landline, cell, husband's cell, and my email. Why would you leave screens that we don't know which window they fit. They replaced locks and adjusted window so they would work. What I am saying is that we still have three windows that will not open. Windows should open all the time. We appreciate that you took the $50 off for us having to stain the window. Again, I received one message about the screen that I was unaware of. I returned home from spring break (March 28- April 1) to two notes from the post office about an attempt to drop off a certified letter from [redacted]. I did not refuse the letter, I was out of town when they attempted to drop it off. Also, the note stated [redacted] and our contract is with One Stop Gutter Shop. I am simply asking that One Stop Gutter Shop own up to their mistakes in this matter.One phone call Which will happen when the job is complete. I don't think your company really understands or cares about our frustration but we will pay the bill upon completion of this job.
Response to Complaint ID [redacted]We would like to schedule a meeting with you and your husband at your home so we can address the remaining concerns as stated below. We will be sending your Sales Representative, Our Window Manufacturer Representative and one of our Window Installers. We will assess the situation; we will correct anything we can this day. If any special order material is needed, this could possibly take ten to twelve weeks to arrive, which is a standard time frame. We would then schedule a completion date for any needed installations and render payment in full at this time. We also will have all your Warranty Information. We will continue to service you through your Warranty if needed.Per your letter dated May 17, 2016 Remaining Punch List:Screens:Left side kitchen window screen tornLiving room doubled window right screen tornWindows:Dining area right side window won’t openExtra bedroom middle window won’t openBasement above workbench window won’t open
This process has taken over a year to complete and had they finished the windows in January would have still taken 8 months. The manufacturer has compensated us for errors on their end but One Stop has not owned up for their mistakes in this matter. No one informed us that an additional screen had even been ordered, just that they were unsure as to which screen needed to be replaced. I received one message during a busy work day in January on my cell from the sales representative about a screen coming in but was not aware of this order. I felt this was an error on his part. I didn't hear from him or your company again even though they have my landline, cell, husband's cell, and my email. Why would you leave screens that we don't know which window they fit. They replaced locks and adjusted window so they would work. What I am saying is that we still have three windows that will not open. Windows should open all the time. We appreciate that you took the $50 off for us having to stain the window. Again, I received one message about the screen that I was unaware of. I returned home from spring break (March 28- April 1) to two notes from the post office about an attempt to drop off a certified letter from [redacted]. I did not refuse the letter, I was out of town when they attempted to drop it off. Also, the note stated [redacted] and our contract is with One Stop Gutter Shop. I am simply asking that One Stop Gutter Shop own up to their mistakes in this matter.One phone call Which will happen when the job is complete. I don't think your company really understands or cares about our frustration but we will pay the bill upon completion of this job.
Response to Complaint ID [redacted]We would like to schedule a meeting with you and your husband at your home so we can address the remaining concerns as stated below. We will be sending your Sales Representative, Our Window Manufacturer Representative and one of our Window Installers. We will assess the situation; we will correct anything we can this day. If any special order material is needed, this could possibly take ten to twelve weeks to arrive, which is a standard time frame. We would then schedule a completion date for any needed installations and render payment in full at this time. We also will have all your Warranty Information. We will continue to service you through your Warranty if needed.Per your letter dated May 17, 2016 Remaining Punch List:Screens:Left side kitchen window screen tornLiving room doubled window right screen tornWindows:Dining area right side window won’t openExtra bedroom middle window won’t openBasement above workbench window won’t open