Revdex.com: I take exception to the remark that his business now claims that I had called them because I was unsure of the date and time of the appointment The fact is, I called them to confirm the appointment as a simple courtesy to them They had not called me to confirm the appointment as they should have done first I called them to confirm because I did want any additional misunderstandings which is something that they should have done They have the tendency to ignore appointments They are the party that made the first appointment with me on a Friday that they did not keep How can anyone depend on a company with policies like that.....they make an appointment and then don't bother to show up It angers me even more that they now claim that when I confirmed the appointment only as a courtesy to them, they now want to turn the situation around and claim that "that was the same problem they had with me first time" That is an erroneous exaggeration or the truth and an erroneous and uncalled for speculation on their part I take even more exception to the fact that they also claim that they did not charged a weekend rate They we the people that offered to come out on a Saturday....I never requested that they come on a weekend.............they offered to do that because they had used such poor business practices with me in the past, and the result was a Revdex.com complaint They are now trying to cover up the fact that they screwed up If I had not involved the Revdex.com in this matter, I would have never head from this company again They need to get their facts straight Finally, they can act as gracious and as magnanimous as they choose in their response to the Revdex.com, but the fact is, that they didn't do me any favors at all They charged me an additional $to replace my existing pressure regulator value This is the same PR valve that they themselves had installed in my home less than yeas ago, and they had told me it would last for the lifetime of my home Another gross exaggeration on their partapparently so they can recharge customers for the same parts and labor and make more money Eu [redacted]
Per our conversation this afternoon, we have been able to resolve the issue from the complaint below Apparently the customer was upset that we were not able to come out to their property to do additional service work that they needed performed We had been out to the property years ago for a similar issue and the customer was aware that we offered a year warranty on our parts and labor They were also aware that they had to pay for us to come out and do the work this time, but due to our current work load we tried to advise them that they may be better off going with another company There are not many companies that do residential fire sprinkler work and they decided to wait for us, but we had not been able to get to them We ended up going out to their property on Saturday 8/at 12:pm and getting the work done We did not charge them the weekend rates for the call and we also discounted the service some, since they were upset At the time of scheduling on 8/the wife was the one that took the date and time of the appointment The next day I got a call from [redacted] the husband wanting to know if we were coming that day or the next He stated that he had stayed home since his wife could not remember what day we were coming I reminded him that the service was scheduled for 8/at 12:pm This problem sounds very similar to what they described below about us not showing up for an appointment (which we never firmly set) So I think a lot of this just came down to some communication issues between us and the customer Please let me know if you need anything else to close this case Sincerely, [redacted] Symons Fire Protection Pioneer Way, Suite R El Cajon, CA Phone: 619-588- Fax: 619-588- www.SymonsFP.com
Revdex.com: I take exception to the remark that his business now claims that I had called them because I was unsure of the date and time of the appointment The fact is, I called them to confirm the appointment as a simple courtesy to them They had not called me to confirm the appointment as they should have done first I called them to confirm because I did want any additional misunderstandings which is something that they should have done They have the tendency to ignore appointments They are the party that made the first appointment with me on a Friday that they did not keep How can anyone depend on a company with policies like that.....they make an appointment and then don't bother to show up It angers me even more that they now claim that when I confirmed the appointment only as a courtesy to them, they now want to turn the situation around and claim that "that was the same problem they had with me first time" That is an erroneous exaggeration or the truth and an erroneous and uncalled for speculation on their part I take even more exception to the fact that they also claim that they did not charged a weekend rate They we the people that offered to come out on a Saturday....I never requested that they come on a weekend.............they offered to do that because they had used such poor business practices with me in the past, and the result was a Revdex.com complaint They are now trying to cover up the fact that they screwed up If I had not involved the Revdex.com in this matter, I would have never head from this company again They need to get their facts straight Finally, they can act as gracious and as magnanimous as they choose in their response to the Revdex.com, but the fact is, that they didn't do me any favors at all They charged me an additional $to replace my existing pressure regulator value This is the same PR valve that they themselves had installed in my home less than yeas ago, and they had told me it would last for the lifetime of my home Another gross exaggeration on their partapparently so they can recharge customers for the same parts and labor and make more money Eu [redacted]
Per our conversation this afternoon, we have been able to resolve the issue from the complaint below Apparently the customer was upset that we were not able to come out to their property to do additional service work that they needed performed We had been out to the property years ago for a similar issue and the customer was aware that we offered a year warranty on our parts and labor They were also aware that they had to pay for us to come out and do the work this time, but due to our current work load we tried to advise them that they may be better off going with another company There are not many companies that do residential fire sprinkler work and they decided to wait for us, but we had not been able to get to them We ended up going out to their property on Saturday 8/at 12:pm and getting the work done We did not charge them the weekend rates for the call and we also discounted the service some, since they were upset At the time of scheduling on 8/the wife was the one that took the date and time of the appointment The next day I got a call from [redacted] the husband wanting to know if we were coming that day or the next He stated that he had stayed home since his wife could not remember what day we were coming I reminded him that the service was scheduled for 8/at 12:pm This problem sounds very similar to what they described below about us not showing up for an appointment (which we never firmly set) So I think a lot of this just came down to some communication issues between us and the customer Please let me know if you need anything else to close this case Sincerely, [redacted] Symons Fire Protection Pioneer Way, Suite R El Cajon, CA Phone: 619-588- Fax: 619-588- www.SymonsFP.com