January 16, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that we received an order in the name of [redacted] for [redacted] and [redacted] when she accepted our promotional offer through [redacted] The offer allowed her to receive the first year of issues for $for each subscriptionThe offer provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On December 20, 2013, Ms [redacted] contacted our service center via our online website and placed her subscriptions to [redacted] and [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee Upon receipt of your correspondence on January 13, 2014, we cancelled Ms***’s subscriptions to [redacted] and [redacted] generating a full refund of the amount charged of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at (***) [redacted] Sincerely yours, [redacted] Manager, Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
January 16, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] and [redacted] , when she accepted our promotional offer, which was presented online by [redacted] ***The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged When we did not hear from Ms [redacted] she wished to cancel her subscriptions at the end of her trial period, the subscription charges were posted to her account On January 9, 2014, Ms [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] and [redacted] , generating a full refund in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We sincerely regret that Ms [redacted] experienced any difficulty using our automated customer service systemPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at (***) [redacted] Sincerely yours, [redacted] Manager, Customer Service
January 24, [redacted] Dispute Resolution Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , [redacted] , [redacted] and ***, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account Upon receipt of your correspondence, on January 21, 2014, we cancelled [redacted] ’s subscription to [redacted] , [redacted] , [redacted] and ***, generating a full refund in amount of $ It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that all of her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our compliments We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service
January 16, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr*** placed an order for [redacted] , [redacted] , *, [redacted] and [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account On January 4, 2014, Mr [redacted] contacted our automated customer service line and cancelled his subscriptions to *, [redacted] and [redacted] generating a refund reflecting the value of unserved issues in the amount of $to his account Mr [redacted] contacted our automated customer service line again on January 8, 2014, and cancelled his subscriptions to [redacted] and [redacted] , generating a refund reflecting the value of unserved issues in the amount of $to his account Upon receipt of your correspondence, on January 13, 2014, we issued the remaining balance on Mr***’s subscriptions totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscription has been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at (***) [redacted] Sincerely yours, [redacted] Manager, Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
February 25, [redacted] Dispute Resolution Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns The terms and conditions signed by the customer at the time of check out did authorize us to place the order and charge her accountMs [redacted] signed a receipt at the [redacted] store confirming her agreement to the terms of the offer(Please see attached.) As previously stated, Ms [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service
February 5, [redacted] Dispute Resolution Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThe first order was placed for [redacted] ***, [redacted] ***, [redacted] , and [redacted] ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each titleThe second order was for placed for [redacted] , [redacted] *** and [redacted] This offer allowed him to receive the first days of his subscription risk freeBoth of these offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge [redacted] contacted our service center via our online website on January 30, and cancelled his subscriptions to [redacted] ***, [redacted] ***, and [redacted] Please note that his account was not charged for these subscriptionsDuring that same inquiry, [redacted] placed his subscription to [redacted] *** on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged a renewal fee Upon receipt of your correspondence on January 31, 2014, we cancelled [redacted] ’ subscriptions to [redacted] ***, [redacted] , [redacted] *** and [redacted] , generating a full refund of the amount charged of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service
January 24, [redacted] Dispute Resolution Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show [redacted] placed three orders with our company when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThe first order was placed for ***, [redacted] and [redacted] The second order was placed for [redacted] and the third order was placed for [redacted] , [redacted] , [redacted] and [redacted] ***These offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On January 15, 2014, [redacted] contacted our service center via our online website and cancelled her subscriptions to ***, [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] and [redacted] , generating a refund to her account reflecting the value of unserved issues in the amount of $ Upon receipt of your correspondence, on January 21, 2014, we processed full refunds for the remaining balance on [redacted] ’s subscriptions totaling $ It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service
February 5, [redacted] Dispute Resolution Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , [redacted] , ***, and [redacted] ***, when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThe offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On January 27, 2014, [redacted] contacted our automated customer service line and cancelled his subscriptions to [redacted] , [redacted] , ***, and [redacted] ***, generating a refund to his account reflecting the value of unserved issues in the amount of $ We received notification from [redacted] ’s credit card company that he disputed the charges for his subscriptions to [redacted] , [redacted] , ***, and [redacted] resulting in the remaining balance being processed for his subscriptions in the amount of $back to his account [redacted] can be assured that his subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the [redacted] of cancellation He may keep these with our compliments We sincerely regret that [redacted] experienced any difficulty using our automated customer service system The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions [redacted] may be assured that his comments have been forwarded to the department responsible for our automated system, and they will be considered in future system evaluation Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service
January 16, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that we received an order in the name of [redacted] for [redacted] and [redacted] when she accepted our promotional offer through [redacted] The offer allowed her to receive the first year of issues for $for each subscriptionThe offer provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On December 20, 2013, Ms [redacted] contacted our service center via our online website and placed her subscriptions to [redacted] and [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee Upon receipt of your correspondence on January 13, 2014, we cancelled Ms***’s subscriptions to [redacted] and [redacted] generating a full refund of the amount charged of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at (***) [redacted] Sincerely yours, [redacted] Manager, Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
January 16, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] and [redacted] , when she accepted our promotional offer, which was presented online by [redacted] ***The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged When we did not hear from Ms [redacted] she wished to cancel her subscriptions at the end of her trial period, the subscription charges were posted to her account On January 9, 2014, Ms [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] and [redacted] , generating a full refund in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We sincerely regret that Ms [redacted] experienced any difficulty using our automated customer service systemPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at (***) [redacted] Sincerely yours, [redacted] Manager, Customer Service
January 24, [redacted] Dispute Resolution Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , [redacted] , [redacted] and ***, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account Upon receipt of your correspondence, on January 21, 2014, we cancelled [redacted] ’s subscription to [redacted] , [redacted] , [redacted] and ***, generating a full refund in amount of $ It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that all of her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our compliments We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service
January 16, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr*** placed an order for [redacted] , [redacted] , *, [redacted] and [redacted] , when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account On January 4, 2014, Mr [redacted] contacted our automated customer service line and cancelled his subscriptions to *, [redacted] and [redacted] generating a refund reflecting the value of unserved issues in the amount of $to his account Mr [redacted] contacted our automated customer service line again on January 8, 2014, and cancelled his subscriptions to [redacted] and [redacted] , generating a refund reflecting the value of unserved issues in the amount of $to his account Upon receipt of your correspondence, on January 13, 2014, we issued the remaining balance on Mr***’s subscriptions totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscription has been cancelled Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at (***) [redacted] Sincerely yours, [redacted] Manager, Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
February 25, [redacted] Dispute Resolution Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns The terms and conditions signed by the customer at the time of check out did authorize us to place the order and charge her accountMs [redacted] signed a receipt at the [redacted] store confirming her agreement to the terms of the offer(Please see attached.) As previously stated, Ms [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account Also, Ms [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service
February 5, [redacted] Dispute Resolution Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThe first order was placed for [redacted] ***, [redacted] ***, [redacted] , and [redacted] ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each titleThe second order was for placed for [redacted] , [redacted] *** and [redacted] This offer allowed him to receive the first days of his subscription risk freeBoth of these offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge [redacted] contacted our service center via our online website on January 30, and cancelled his subscriptions to [redacted] ***, [redacted] ***, and [redacted] Please note that his account was not charged for these subscriptionsDuring that same inquiry, [redacted] placed his subscription to [redacted] *** on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged a renewal fee Upon receipt of your correspondence on January 31, 2014, we cancelled [redacted] ’ subscriptions to [redacted] ***, [redacted] , [redacted] *** and [redacted] , generating a full refund of the amount charged of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service
January 24, [redacted] Dispute Resolution Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show [redacted] placed three orders with our company when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThe first order was placed for ***, [redacted] and [redacted] The second order was placed for [redacted] and the third order was placed for [redacted] , [redacted] , [redacted] and [redacted] ***These offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On January 15, 2014, [redacted] contacted our service center via our online website and cancelled her subscriptions to ***, [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] and [redacted] , generating a refund to her account reflecting the value of unserved issues in the amount of $ Upon receipt of your correspondence, on January 21, 2014, we processed full refunds for the remaining balance on [redacted] ’s subscriptions totaling $ It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service
February 5, [redacted] Dispute Resolution Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] , [redacted] , ***, and [redacted] ***, when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThe offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On January 27, 2014, [redacted] contacted our automated customer service line and cancelled his subscriptions to [redacted] , [redacted] , ***, and [redacted] ***, generating a refund to his account reflecting the value of unserved issues in the amount of $ We received notification from [redacted] ’s credit card company that he disputed the charges for his subscriptions to [redacted] , [redacted] , ***, and [redacted] resulting in the remaining balance being processed for his subscriptions in the amount of $back to his account [redacted] can be assured that his subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the [redacted] of cancellation He may keep these with our compliments We sincerely regret that [redacted] experienced any difficulty using our automated customer service system The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions [redacted] may be assured that his comments have been forwarded to the department responsible for our automated system, and they will be considered in future system evaluation Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service