this company put a new fire box in (changed out the fireplace unit in an open faced fireplace with ceramic logs, and I've been away for a few years and never really used it.)I am back for the 1st winter,and did not realize they put a damper clamp in...like having a window open Once I realized maybe all I needed were fireplace glass doors,I called them to have them back out...made an apt...the never showed up found that I could order doors online and have installed but I still don't know how to lite the pilotI have been trying to get them to call me to tell me how to simply turn the pilot light on, and they will not even return my call In fact I have all but begged them I live in a condo and I've had three neighbors ask about them, I told them to run!...the worst service I have EVER experienced!
this company put a new fire box in (changed out the fireplace unit in an open faced fireplace with ceramic logs, and I've been away for a few years and never really used it.). I am back for the 1st winter,and did not realize they put a damper clamp in...like having a window open. Once I realized maybe all I needed were fireplace glass doors,I called them to have them back out...made an apt...the never showed up. found that I could order doors online and have installed but I still don't know how to lite the pilot. I have been trying to get them to call me to tell me how to simply turn the pilot light on, and they will not even return my call. In fact I have all but begged them. I live in a condo and I've had three neighbors ask about them, I told them to run!...the worst service I have EVER experienced!
this company put a new fire box in (changed out the fireplace unit in an open faced fireplace with ceramic logs, and I've been away for a few years and never really used it.)I am back for the 1st winter,and did not realize they put a damper clamp in...like having a window open Once I realized maybe all I needed were fireplace glass doors,I called them to have them back out...made an apt...the never showed up found that I could order doors online and have installed but I still don't know how to lite the pilotI have been trying to get them to call me to tell me how to simply turn the pilot light on, and they will not even return my call In fact I have all but begged them I live in a condo and I've had three neighbors ask about them, I told them to run!...the worst service I have EVER experienced!
this company put a new fire box in (changed out the fireplace unit in an open faced fireplace with ceramic logs, and I've been away for a few years and never really used it.). I am back for the 1st winter,and did not realize they put a damper clamp in...like having a window open. Once I realized maybe all I needed were fireplace glass doors,I called them to have them back out...made an apt...the never showed up. found that I could order doors online and have installed but I still don't know how to lite the pilot. I have been trying to get them to call me to tell me how to simply turn the pilot light on, and they will not even return my call. In fact I have all but begged them. I live in a condo and I've had three neighbors ask about them, I told them to run!...the worst service I have EVER experienced!