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SYNCOM Reviews (7)

Synergetic Communication, Inc. is a third party collection
agency. This company spends a lot of time and effort in making sure we are
compliant with all laws and our own policies and procedures. We have reviewed
this account and have found the facts to be as follows.
Because of a clerical...

input error, the payment scheduled for
June was posted twice on Ms. [redacted]’s account. Before a refund can be issued, it
is company policy to require proof payment cleared the checking account, to
ensure we do not refund a payment that did not actually clear the bank account.
We also request proof of any overdraft fees incurred due to
our error, so we can refund those also.
In this instance, we followed our policy and procedure as
described above.  Ms. [redacted] called us on
June 11th and advised us the June payment had hit her account twice and she
needed one of the payments refunded. We requested proof that the check cleared and
the consumer had her bank send us the requested proof. We received this information
from the bank by fax on June 15th. The proof sent to us by the bank
did not show any additional fees created due to the payment being deposited. We
offered to wire the money directly into the consumer’s account, but consumer
said her bank would charge her a fee to receive the money in her account, so
wiring the money was not an option. We advised Ms. [redacted] a refund check would
be sent to her by certified mail, as required by company policy. In our type of
business, it is necessary we have the proof of delivery on file for any refunds
issued.
The refund check for $100.00 was sent by certified mail on
June 17, 2015. Although the consumer has stated in this complaint, that her
account will start incurring fees as of June 18th, we have not
received the request for a refund of these fees, along with the documented
proof of the fees having been deducted. We can’t reimburse her for these fees
until the request is made and the proof is sent. Once Ms. [redacted] provides the
requested documents, we will handle any justified reimbursements as per our
company policy and procedures.
This was an unfortunate and isolated event. We apologize for
any inconvenience to Ms. [redacted].
Ms. [redacted]’s refund should arrive any day now and we will
make sure we diligently handle this matter until its conclusion.
If you have any questions or concerns, please let us know.
Thank you for the opportunity to respond to this complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We
would like to take this opportunity to let you know our company spends a lot of
time and resources to make sure our policies, procedures and staff are
compliant with all Federal and State statutes. 
We are a third party collection agency and as such, we do not own the
accounts we collect on. We have thoroughly investigated the allegations made by
this consumer and have presented our findings below.
Ms. [redacted] is correct. She settled an account with us in two
payments, the last payment posting on September 15, 2015. There are procedures
and processes for making sure the payments are posted and reported to the
client who owns the account. The accounts must be reported correctly to ensure
accounts are closed properly. All of this takes time. Additionally, we have to
allow time for the payments to clear the bank to ensure we do not have any
returned items that must be recollected. Our policy is to allow up to 30 days
before we issue final release letters, showing the accounts have been
satisfied.
As far as Ms. [redacted] not being able to reach us, we
apologize. We do not know why she could not reach us, as our phones are working
and we receive calls on a regular basis. 
It is possible we were very busy, or maybe she called outside of our regular
hours of operation.
As per our normal operating policy, the final release letter
was mailed to the address we have on file, which matches the address on this
complaint. The consumer should receive it any day.
In regards to removing the item from her credit report, we
are not able to do so. Again we are a third party collection agency and we do
not report to the credit bureaus. We are not a credit reporting agency. Any
requests having to do with changes to her credit report can’t be handled
through us.
We hope this clears up this matter. If you have any other
questions or concerns, please feel free to reach out to us.
Thank you
Synergetic Communication, Inc.

We would like to take this opportunity to
let you know our company spends a lot of time and resources to make sure our
policies, procedures and staff are compliant with all
Federal and State
statutesWe have thoroughly investigated the allegations made by this consumer
and have presented our findings below
This account was placed with us by our
client, the original creditor, [redacted] on [redacted]
We are a third party collection agencyMs[redacted] did not make contact with us
by telephone or in writingMs[redacted] was sent two letters by our companyWe
made some phone calls in an attempt to speak with Ms[redacted], but only reached
her voice mailNo other contact was madeWe did not attempt to reach Ms
[redacted] by email at any time
About three years ago we started taking a
conservative approach based on [redacted] lawWe have been closing and
returning accounts placed with us that are out of the "statutes of limitations"
for this stateThe accounts are automatically closed back to the client
without any collection activity taking place We put an automated program in place, based on
the Federal and State guidelines regarding "out of statute" accountsThis
account was placed with our company prior to this decision, so it had not been
closed and returned to the clientWe have now closed and returned this account
to our client and no further collection efforts will be made
We recently made a full survey of our active
inventory of accounts and closed any other time barred accounts that may have
been open, none of which are in [redacted]Our program is set to close and
return any future placements as well, that may be time-barred
Additionally, the program checks for
accounts that may have been placed without either a charge off date or last
payment dateIf the account has neither, it is automatically closed back to
the client because of the inability to determine when the account is considered
to be out of the statute of limitations
[redacted]'s account has been closed in
our office with no further collection activity and returned to our clientNo
further collection efforts will be made by [redacted], Inc
We hope this answers any questions you or
the consumer may have concerning this complaintThank you for the opportunity
to address this issueIf there are any questions, please do not hesitate to
contact us

We have reviewed the information surrounding this complaint. The phone number we believe [redacted] is referring to has been attached to three different placements in our office since 2014. This would be the same phone number he list as his daytime phone in the complaint. We have taken measures...

to make sure the phone number is not called by our office again.  We have had no contact with this consumer. We have no record of the message he states he left for us in this complaint. We apologize for any inconvenience this may have caused.  As he has requested, we will not be attempting to contact him on this phone number again. Thank you for the opportunity to address this consumer’s concerns. If there are any further questions or concerns, please feel free to reach out to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I would like a letter from the company stating such. [redacted]

We
would like to take this opportunity to let you know our company spends a lot of
time and resources to make sure our policies, procedures and staff are
compliant with all Federal and State statutes. 
We are a third party collection agency and as such, we do not own the
accounts we...

collect on. We have thoroughly investigated the allegations made by
this consumer and have presented our findings below.
Ms. [redacted] is correct. She settled an account with us in two
payments, the last payment posting on September 15, 2015. There are procedures
and processes for making sure the payments are posted and reported to the
client who owns the account. The accounts must be reported correctly to ensure
accounts are closed properly. All of this takes time. Additionally, we have to
allow time for the payments to clear the bank to ensure we do not have any
returned items that must be recollected. Our policy is to allow up to 30 days
before we issue final release letters, showing the accounts have been
satisfied.
As far as Ms. [redacted] not being able to reach us, we
apologize. We do not know why she could not reach us, as our phones are working
and we receive calls on a regular basis. 
It is possible we were very busy, or maybe she called outside of our regular
hours of operation.
As per our normal operating policy, the final release letter
was mailed to the address we have on file, which matches the address on this
complaint. The consumer should receive it any day.
In regards to removing the item from her credit report, we
are not able to do so. Again we are a third party collection agency and we do
not report to the credit bureaus. We are not a credit reporting agency. Any
requests having to do with changes to her credit report can’t be handled
through us.
We hope this clears up this matter. If you have any other
questions or concerns, please feel free to reach out to us.
Thank you
Synergetic Communication, Inc.

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Address: 485 Massachusetts Ave, Cambridge, Massachusetts, United States, 02139

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