Synergy Star Electric

We received a call from Mr [redacted] (homeowner) to provide an estimate of repairwork throughout his property located on [redacted] ** Upon arrival we were granted access inside the home by an unfamiliar male tenant and proceeded to assess the issues described earlier by the homeowner During our evaluation at the property we noticed a fully loaded revolver gun on the kitchen counter along with a speed reload We immediately exited the home to call the homeowner and expressed our uncomfortability regarding the situation Our policy clearly states we have right to refuse or discontinue work if the safety and welfare of our employees and partners become compromised at anytime THIS IS OUR UTMOST CONCERN The homeowner (Mr*) completely agreed and asked us to leave, expressing his concern because there have been continuing tension between the him & the renters We respectfully informed the homeowner we will no longer visit the property due to those concerns and he agreed, after receiving a clear photo of the gun in his home Ms [redacted] was not present at the time of inspection She called our company to demand explanation why we did not work or repair the home We never met, heard of or spoke to a Ms [redacted] before, prior to her call We politely explained to Ms [redacted] about the situation and that she should contact the homeowner We further explained that all communication for authorized work/repair/construction is between homeowner & contractor, not by a tenant Ms [redacted] should be aware of this since she claims to work for a city subcontractor For the record: We DID NOT do any work, repairs, make claims or construct, nor did we receive payment or compensation of any kind because we never accepted the job or hired by the homeowner We had every intention to properly evaluate and coordinate the necessary repairs if hired, but we were not We truly sympathize with Ms***'s current situation and we wish her and the other tenants in the home the best of luck and a peaceful resolution with homeowner

About 2wks ago a gentlemen showed up to our home, by the name of ***He claimed he is our LL, told the city and vector controlI filed a complaint with the county about the home and after speaking with them onces, I have not heard from them again, after this [redacted] showed up unannouncedAnyway, I called the company this [redacted] worked for, Synerg Star Electric, and spoke with a guy named ***I explained how [redacted] showed up, unannounced in their company vehicle, claimed to be our LL and was very hesitant to answer simple questions, such as "Do you have a business card you can leave?" [redacted] stated to us he was also a realty agentSo that threw up red flags for meIm filippino and filippinos can be vindictiveI assume our LL is related to this guy in some way [redacted] spent an hr at our home, didnt say much, except took pictures and said to my b.i.l and uncle he was making repairs to the home same dayI work for a subcontractor for the city and I know, the get down whennmaking rep

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]

We received multiple calls about the equipment malfunction, on several different occasions and have been to the property each and every time We always serve our customers experiencing issues and have the intent to resolve the equipment error along with aid from the manufacturer support desk This equipment failure is a manufacturer error which we always do our best to help to fix We are not responsible for monitoring the system, however if it is a manufacture defect it will be covered by warranty which we will help resolve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I did get a call from their employee, ***, the following morning after I had made my intital submission of my complaintHe did apologize as he was unaware of the situationI also explained to him the so called forearm he found in pur home, and I assured him many times, that it was a bb gun used to kill the rats in the homeI am former Army Vet and I did nothing but repair and inspect military fireamrsSo a home with veterans, weapon safety is firstHe should have asked if there was concernsThe failure was, the business refused to do repairs, and for clarification, I understood that it would have to be the landlord/homeowner to hire the company, I would have appreciated someone to let me know no repairs were going to be done*** I spoke pver the phone for maybe over 30mins and I did appreciate him listening to the frustration our family has had over 15yrs living in the homeI feel the company has been brought in as a thrid party and the landlord, Mr*., has faslely informed the city that *** is the "new landlord"Their company's name has been brought in and we feel, since there is association with the homeowner's family, that all information has been used against us to make us wrong, when clearly the homeowner has no careWe plan to move forward with this problem and seek resolution.
Regards,
*** ***

se cae el sistema ha sido recurrente y no me puedo comunicar con ellosThe system fails regularly, and I can not communicate with them. Translated by Revdex.com employee

About 2wks ago a gentlemen showed up to our home, by the name of ***He claimed he is our LL, told the city and vector controlI filed a complaint with the county about the home and after speaking with them onces, I have not heard from them again, after this *** showed up unannouncedAnyway, I called the company this *** worked for, Synerg Star Electric, and spoke with a guy named ***I explained how *** showed up, unannounced in their company vehicle, claimed to be our LL and was very hesitant to answer simple questions, such as "Do you have a business card you can leave?"*** stated to us he was also a realty agentSo that threw up red flags for meIm filippino and filippinos can be vindictiveI assume our LL is related to this guy in some way*** spent an hr at our home, didnt say much, except took pictures and said to my b.i.l and uncle he was making repairs to the home same dayI work for a subcontractor for the city and I know, the get down whennmaking rep

It is of paramount importance that we address any concerns our previous customers have. We have visited the property on numerous occasions for equipment testing and trouble-shooting with the manufacture support team. Many of the analytical testing conclusions is the result of the system
malfunctioning due to electrical-overload from excessive appliance use. We also attempted to contact the property owner on numerous occasions to address his concerns, either without success or unable to coordinate visits due to his work schedule.We always advise our customers the importance to monitor their systems weekly and possible excessive energy use which we cannot control. We are also not responsible for monitoring their system for them. Furthermore, all customers are advised of constant utility company rate changes and increase at any given time which we are also not responsible for nor have any affiliation with. We have recommended possible monitoring service from a third party provider, which they declined.We will continue to visit the home and conduct more system testing and assist with recommendations on how they can limit their appliance use to prevent electrical-overload

It is of paramount importance that we address any concerns our previous customers have. We have visited the property on numerous occasions for equipment testing and trouble-shooting with the manufacture support team. Many of the analytical testing conclusions is the result of the system
malfunctioning due to electrical-overload from excessive appliance use. We also attempted to contact the property owner on numerous occasions to address his concerns, either without success or unable to coordinate visits due to his work schedule.We always advise our customers the importance to monitor their systems weekly and possible excessive energy use which we cannot control. We are also not responsible for monitoring their system for them. Furthermore, all customers are advised of constant utility company rate changes and increase at any given time which we are also not responsible for nor have any affiliation with. We have recommended possible monitoring service from a third party provider, which they declined.We will continue to visit the home and conduct more system testing and assist with recommendations on how they can limit their appliance use to prevent electrical-overload

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** * *** ***

We received multiple calls about the equipment malfunction, on several different occasions and have been to the property each and every time.? We always serve our customers experiencing issues and have the intent to resolve the equipment error along with aid from the manufacturer support desk.? This equipment failure is a manufacturer error which we always do our best to help to fix.? We are not responsible for monitoring the system, however if it is a manufacture defect it will be covered by warranty which we will help resolve.?

We received a call from Mr* (homeowner) to provide an estimate of repairwork throughout his property located on *** **.? Upon arrival we were granted access inside the home by an unfamiliar male tenant and proceeded to assess the issues described earlier by the homeowner? During
our evaluation at the property we noticed a fully loaded revolver gun on the kitchen counter along with a speed reload.? We immediately exited the home to call the homeowner and expressed our uncomfortability regarding the situation.? Our policy clearly states we have right to refuse or discontinue work if the safety and welfare of our employees and partners become compromised at anytime.? THIS IS OUR UTMOST CONCERN? The homeowner (Mr*) completely agreed and asked us to leave, expressing his concern because there have been continuing tension between the him & the renters.? We respectfully? informed the homeowner we will no longer visit the property due to those concerns and he agreed, after receiving a clear photo of the gun in his home.? Ms*** was not present at the time of inspection.? She called our company to demand explanation? why we did not work or repair the home? We never met, heard of or spoke to a Ms*** before, prior to her call.? We politely? explained to Ms*** about the situation and that she should contact the homeowner.? We further? explained that all communication for authorized work/repair/construction is between homeowner & contractor, not by a tenant.? Ms*** should be aware of this since? she claims to work for a city subcontractor.? For the record: We DID NOT do any work, repairs, make claims or construct, nor did we receive payment or compensation of any kind because we never accepted the job or hired by the homeowner.? We had every intention to properly evaluate and coordinate the necessary? repairs if hired, but we were not.? We truly sympathize with Ms***'s current situation and we wish her and the other tenants in the home the best of luck and a peaceful resolution with homeowner

We received multiple calls about the equipment malfunction, on several different occasions and have been to the property each and every time.  We always serve our customers experiencing issues and have the intent to resolve the equipment error along with aid from the manufacturer support desk.  This equipment failure is a manufacturer error which we always do our best to help to fix.  We are not responsible for monitoring the system, however if it is a manufacture defect it will be covered by warranty which we will help resolve.

We received a call from Mr. * (homeowner) to provide an estimate of repairwork throughout his property located on [redacted].  Upon arrival we were granted access inside the home by an unfamiliar male tenant and proceeded to assess the issues described earlier by the homeowner.  During...

our evaluation at the property we noticed a fully loaded revolver gun on the kitchen counter along with a speed reload.  We immediately exited the home to call the homeowner and expressed our uncomfortability regarding the situation.  Our policy clearly states we have right to refuse or discontinue work if the safety and welfare of our employees and partners become compromised at anytime.  THIS IS OUR UTMOST CONCERN.  The homeowner (Mr. *) completely agreed and asked us to leave, expressing his concern because there have been continuing tension between the him & the renters.  We respectfully informed the homeowner we will no longer visit the property due to those concerns and he agreed, after receiving a clear photo of the gun in his home.  Ms. [redacted] was not present at the time of inspection.  She called our company to demand explanation why we did not work or repair the home.  We never met, heard of or spoke to a Ms. [redacted] before, prior to her call.  We politely explained to Ms. [redacted] about the situation and that she should contact the homeowner.  We further explained that all communication for authorized work/repair/construction is between homeowner & contractor, not by a tenant.  Ms. [redacted] should be aware of this since she claims to work for a city subcontractor.  For the record: We DID NOT do any work, repairs, make false claims or construct, nor did we receive payment or compensation of any kind because we never accepted the job or hired by the homeowner.  We had every intention to properly evaluate and coordinate the necessary repairs if hired, but we were not.  We truly sympathize with Ms. [redacted]'s current situation and we wish her and the other tenants in the home the best of luck and a peaceful resolution with homeowner.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I did get a call from their employee, [redacted], the following morning after I had made my intital submission of my complaint. He did apologize as he was unaware of the situation. I also explained to him the so called forearm he found in pur home, and I assured him many times, that it was a bb gun used to kill the rats in the home. I am former Army Vet and I did nothing but repair and inspect military fireamrs. So a home with veterans, weapon safety is first. He should have asked if there was concerns. The failure was, the business refused to do repairs, and for clarification, I understood that it would have to be the landlord/homeowner to hire the company, I would have appreciated someone to let me know no repairs were going to be done. [redacted] I spoke pver the phone for maybe over 30mins and I did appreciate him listening to the frustration our family has had over 15yrs living in the home. I feel the company has been brought in as a thrid party and the landlord, Mr. *., has faslely informed the city that [redacted] is the "new landlord". Their company's name has been brought in and we feel, since there is association with the homeowner's family, that all false information has been used against us to make us wrong, when clearly the homeowner has no care. We plan to move forward with this problem and seek resolution.   
Regards,
[redacted]