Synergy Subscriptions, LLC

I want to acknowledge that when you called we were closed for a holiday break You have submitted offers for me to match and they are for new subscribers only Those fly cards are in every magazine and if you read the small fine print in bottom left corner it says this She got her first issue years ago I have refunded what can be done on this order In addition, we have not even heard from the client direct and you are a friend helping her As you mentioned you are the neighbor who is acting on her behalf I removed the gifts the client requested to renew and matched the Gudiepost offer because it was for existing subscribers Below is proof the refund given

I am rejecting this response because: Below is a duplicate of my former reply to synergy Subscriptions

[redacted] is on our DNC list here at Synergy Subscriptions LLC A full refund has been approved I do have [redacted] on his account as POA Please accept our apologies for being closed the month of December in observance for a Federal Holiday If you have any further questions, feel free to contact us direct An email was sent to you for proof of refund, please allow 5-business for funds to be available

Our office was closed for the holidays We opened today and I called and spoke to someone on the customers behalf She informed me that the client is having financial difficulties and I offered to reduce the order She wants a price match and we will honor that I am
currently waiting for the documents to submit for a price match

Initial Business Response /* *** 8, 2015/05/05) */
Contact Name and Title: *** *** Presiden
Contact Phone:
Contact Email: ***@synergysubscriptions.com
On I spoke to Mr*** and cancelled his orderSynergy Subscriptions is a third party magazine renewal company and
we do not know anyones expiration dateIf the client needs further assistance I encourage him to call us directly

Initial Business Response /* (1000, 5, 2016/06/29) */
Our phone system and internet was down for days*** *** has been given a full refundI have spoke to her and she seems happy with our resolution
Initial Consumer Rebuttal /* (2000, 7, 2016/06/29) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
The company rep called and complied with my request to cancel the subscription and credited my Discover card accountI appreciate your help in this matter

*** *** has been a renewing her magazines with us for a few years now and is a valued customer Her daughter, *** ***, contact customer service to discuss her mothers account It is protocol for our representatives to ask for the POA paperwork to further discuss our customers
account for the protection of our customers The POA paperwork allows us to work with family members to get issues resolved for our clients as well as override the day cancellation policy

I want to acknowledge that when you called we were closed for a holiday break.  You have submitted 4 offers for me to match and they are for new subscribers only.  Those fly cards are in every magazine and if you read the small fine print in bottom left corner it says this.  She got her first issue years ago.  I have refunded what can be done on this order.  In addition, we have not even heard from the client direct and you are a friend helping her.  As you mentioned you are the neighbor who is acting on her behalf.  I removed the gifts the client requested to renew and matched the Gudiepost offer because it was for existing subscribers.  Below is proof the refund given.

I am rejecting this response because:
Below is a duplicate of my former reply to synergy Subscriptions

[redacted] is on our DNC list here at Synergy Subscriptions LLC.  A full refund has been approved.  I do have [redacted] on his account as POA.  Please accept our apologies for being closed the month of December in observance for a Federal Holiday.  If you have any further...

questions, feel free to contact us direct.  An email was sent to you for proof of refund, please allow 5-7 business for funds to be available.