Syntrol Plumbing Heating & Air, Inc.

In response from Syntrol Heating and Air: I have read the contractsI see one contract for an HVAC systemThe contracted price is $9,200.00The 2nd contract is for a water heaterThe contracted price is $1,The total cost of the project to the homeowner is $10,The HVAC system was installed on 11/18/The water heater was installed 11/19/There were issues with the thermostat on the HVAC system not functioning correctlyThere is clearly some confusion on both sidesThe contracts and amounts seem to be clearThe impression we have is that customer wants the contracted HVAC and water heater for free, We would be willing to settle this matter by giving the customer both purchases at costThis would mean materials and, labor and permit costs only if the customer finds this acceptable.My response: We can go on and on with this so therefore this is what I am requesting from Syntrol Heating and Air Conditioner. 1. Give back the $paid to Syntrol from Green Sky Credit Department and restore my credit back to the credit bureau 2. Rebates received ( $) per contract credit it to my account with Syntrol 3. CREDIT my account with my ck written on 11/21/in the amtof $3350.00This amount of money ($) will cover their cost for the heater & air conditioner. Remember the hot water heater was given to me free of charge by ( Nate Blanton Home Efficiency Assistance Program) providing I sign that day.Thank you*** ***

We provide this response as a courtesy, as we are not currently a Revdex.com accredited businessWe are trying to find an acceptable resolution for this matter with the customer directlyThank you for the notice of the customer concern

I am rejecting this response because: The statement made by Syntrol is not the full truth. I didn't instruct the loan company to send any payment to Syntrol. Syntrol requested $ 7800.00 from loan company (Green Sky) without my authrOIZATION. I wrote a check to Syntrol for $and this amount was never applied to my bill (see contract, not there). Also Syntrol gave me $(in contract) for rebates (where are the rebates?). Along with the rebate money and also my check totals the amount Syntrol has received from me. Along with the money from the loan company, my money, and rebates total more that the contract. I don't understand why Snytrol says I want something for nothing. All I want is for Syntrol to return the money THEY requested from Green Sky and return my credit back in good standing. I produced a letter from TODD stating this would be done. To this day it has not

This customer contracted Syntrol to install a ton furnace at his residenceAt time of install, we noticed that a ton condenser was already in place, and that installing the ton furnace would not be compatible with his condenserSyntrol installed a ton furnace 95% efficiency, at no extra
chargeWe later heard he had an airflow issue in one roomWe went out and corrected that issue for him, as well as added new ducts at no extra cost

We had Syntrol come out to install solar on our home in December 2017. After installation, our financing company paid Syntrol in full. In February 2018, we received a Mrchanics Lien on our home from a subcontractor who hadn’t been paid. Syntrol is now out of business. We are now being sued by the subcontractor for $16,260.00.

Hello, on Friday 5/26/17 I received an e-mail from Moasic, the lending company that Syntrol uses for their solar projects, that my loan was cancelled due to the name of the homeowner not being the same as the person applying for the loan.  Syntrol had prior knowledge of this information from the start because I was completely upfront with them. Along with the sales person [redacted] with California Renewable Energ (a division of Syntrol) that came to my home to sell me this loan product,   Moasic had approved my loan twice by this time due to me having to reapply because Syntrol dragged their commitment out. Once it became known that PG&E informed Syntrol that the 200 Electrical panel is what is needed this NOW became an issue. Syntrol may tell you they didn't know but they did. ALL involved knew. People at Syntrol who knew: [redacted] Know who signed me up.  Thank you

We are being asked by this customer to let them have $10,000.00 worth of heating & air equipment, along with a new water heater, and accept $3350.00 as payment in full. We feel that there is a middle ground in this case where we should at least be able to recover the cost of the materials we purchased, and are open to further discussion to that end. Thank you for your business!  [redacted]Vice President[redacted]    [redacted] [redacted]   [redacted]916-771-3799 �...⇄ March Rd. Ste ARoseville, CA. 95747

I am rejecting this response because:as of today 05/18/17 16:30 hrs Syntrol has not given me an amendment to my contract indicating that they will pay interest accrued to completion of project to include the "permission to operate" certificate along with the "Interconnection agreement (solar Rate Form) needed for PG&E to buy energy from me. I have sent an e-mail draft to Syntrol as to what is needed (items stated) from them to be able to go forward. They have made no attempt to respond to my draft or contact me as of yet. FYI>> the picture shown is from months ago. The only other activity is I was given the name of the Electrician assigned to the project. The amendment is what is need at this point for me to sign tht COC.

To whom it may concern:This is in rebuttal of Syntrol Heating & Air Condition Company.See attachment first.This is not a cut and dry situation.  Yes, I sign two contracts with Syntrol.  One contract for the Heating and Air conditioner and Hot Water heater.   [redacted] asked me to sign the second one  because that was  the only way he could get the hot water heater installed.  I did so upon his request.  In the first contract the total amount was for $15,800.00 for both units, The amount for $6600.00 was for rebates (from the Home Efficiency Assistance Program which he said Syntol was involved in).  Needless to say this is NOT TRUE.  I called and was told by the Home Efficiency Assistance Program the company Syntrol use to be registered with them but not at the time of my contract. When I contact them and was told this information I asked what I could further do.  I was instructed to contact the Revdex.com and State Contractors Board of CA.  I have done both and are pending investigation.  In fact there are several complaints filed with the same circumstance as myself.By looking at the attachments you will see my first Green Sky statement (in which I dint authorize) along with another letter from Syntrol crediting my account  I have not instructed Green Sky to disburse any monies to Syntrol.  The money disbursement from Green Sky was done on Nov 20, 2014 but the job wasn't started until around the end on November.Also, the application I sign for Green Sky was for a zero interest if paid in full within six months.  If not paid in six month the interest rate would be 23.99%. With the contract being paid in November and me not being notified untilApril 17,2015, which would be the end of the sixth month grace period on the contract.  I had never been notified the funds had been disbursed. nor had I authorized anyone to disburse the funds.  I was still waiting for the installation to be completed.If I can be of further assistance please feel free to contact me,Thank you[redacted]
[redacted]

I am rejecting this response because:as of 4/26/17 they have not...

contacted me as promised by [redacted] (project manager) They continue to ignore my request to complete  the home improvement project. Per [redacted], the only solution is to upgrade the current infrastructure. If they want a resolution then why have they not contacted me or [redacted] to let me know they are now working with [redacted] to begin updateing the infrastructure at my home. This is the same tactic Syntrol has used since October of 2016. They show no signs of attempting to complete my project. Complete the project Syntrol. Stop wasting time.

Attached are the contracts the customer signed, and the financing agreements. Everything was straight-forward. I believe The homeowner is correct that the finance company may have activated her account before the job was complete, but long before. Thank you for your business!  [redacted]...

[redacted]Vice President[redacted]    [redacted]
[redacted] [redacted]
[redacted]   [redacted]
[redacted]   [redacted] 2120 March Rd. Ste ARoseville, CA. 95747

Dear Revdex.com:  Please have the customer contact [redacted], the manager who deals with customer issues like the one set forth in the complaint.  We are not current accredited by the Revdex.com, as such, we have no obligation to resolve any disputes through your process.  We will try to look up...

this customer in our records and reach out to her for a resolution.  Syntrol values customer satisfaction and is glad to get involved with the customer directly to resolve this issue.

I have read the 2 contracts. I see one contract for an HVAC system. The contracted price is $9,200.00The 2nd contract is for a water heater. The contracted price is $1,650.00. The total cost of the project to the homeowner is $10,850.00. The HVAC system was installed on 11/18/14. The water heater was installed 11/19/14. There were issues with the thermostat on the HVAC system not functioning correctly. There is clearly some confusion on both sides. The contracts and amounts seem to be clear. The impression we have is that customer wants the contracted HVAC and water heater for free, We would be willing to settle this matter by giving the customer both purchases at cost. This would mean materials and, labor and permit costs only if the customer finds this acceptable. Thank you for your business!  [redacted]Vice President[redacted]    [redacted]   cell[redacted]   fax 2120 March Rd. Ste ARoseville, CA. 95747

Review: I talk to stay at building dept! I call Syntrol and told them I got a building permit and they need to finish up the vent test and the building permit. I had told them on 12-20-2014. I was not happy with there work and was gone to go the contractors state license board. I did call so call p.g.e. rebate they said Syntrol is no long in the p.g.e. anymore over 12-31-2014.

I called there insur old republic I go to file a claim no. [redacted] there phone ###-###-####. This 5 ton is a gas hog - it is not 95% efishant. the 4 ton had was better on gas. the ole thing was the duck and vent need to be ran right. yes it nice to have a new unit but not for this price.Desired Settlement: no heat from 12-18-2014 throw 1-2-2013 that week. because the vent did not work right and they still do work at 100% right and this is a gas hog! and they owe me for my unit they destroyed as they chande out there 4 ton for 5 ton it didn't get destored.

but still not run write. so they said get paid for work.

Business

Response:

This customer contracted Syntrol to install a 4 ton furnace at his residence. At time of install, we noticed that a 5 ton condenser was already in place, and that installing the 4 ton furnace would not be compatible with his condenser. Syntrol installed a 5 ton furnace 95% efficiency, at no extra charge. We later heard he had an airflow issue in one room. We went out and corrected that issue for him, as well as added 4 new ducts at no extra cost.

Review: Syntrol heating & air electrical plumbing have violated their contract agreement.I was contacted by phone to see if I needed to have my energy consumption reduced. I had a representative come to my home and do an evaluation. Windows were the first item.I was provided with prices of regular windows as being $38/month based on my income. My home has grids in all the other windows so I requested the windows with the grids which was quoted $43/monthly when financing.In addition a refrigerator was offered which I need.The day the window person came, took out the old windows and went to retrieve the new Windows; I noticed they didn't have grids.The old windows broken and out had to be replaced then. The window person wasn't aware of the grids until I produced my paperwork. [redacted] the window person called his boss and informed him of the problem. [redacted] suggested the regular windows would be okay since they were in the back of the house. I told him I would request the contracting company reduce the price of the windows. I called the company for weeks. I spoke to numerous employees and requested help with this problem before the bill due date. The bill came and no resolution.Desired Settlement: I would like the contract agreement be honored. This would consist of windows with grids, and refrigerator. This would be fair since the company has surpassed the time of providing a solution before sending the contract to the bank for financing.

Business

Response:

We are installing gridded windows for this customer.

Business

Response:

Company states: The company has tried to reach out to the consumer to install the gridded windows. We are awaiting for the customer's response so we can install them. We will be happy to provide the refrigerator that was promised.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Beware of dealing with this company. Their "Free quote" to my mother involved plumber ripping out her toilet and then telling her she either had to pay 275 to put the toilet back in or buy new toilet for 460. He basically forced her to buy new toilet which was [redacted] and had same exact problem as before with bowl draining and added some low flow super weak flush garbage toilet on top of the existing problem. These people do not know how to fix problems and only force old ladies into buying new appliances and fixtures that they do not need and do not fix their problem the company was called out for. After calling in and speaking with their [redacted] he assured me that everything would be fixed to our satisfaction and nothing more would be charged. They then sent the same plumber out who was extremely aggressive towards my mother and told us he was NOT going to fix the problem we called him out for and the only thing he was going to do was replace the toilet or he will leave. When he said this he was getting up in my face to where I wasn't sure if he was going to try to take a swing because I had called his boss. I had to throw him out of her house at that point and the company was no longer answering the phone. It was only forwarding to some cell voicemail on # [redacted]She is now stuck with a low flow garbage toilet that hardly flushes and still all the water drains out from the bowl like it did before. A REAL plumber should fix the problem which is likely in the pipes under the toilet and give her the much higher quality toilet she had back after fixing the pipes.Desired Settlement: After the damages and downgrades to mothers home I demand a COMPETENT plumber that will treat her with respect come out and FIX the problem you were called out for and put a high quality toilet like she had in there back in. There was nothing wrong with the toilet itself as same problem exists with new super low quality toilet they forced her to buy because they are not plumbers and do not know how to troubleshoot and fix problems.

Business

Response:

At this time we are working with [redacted] and coming to a solution to get his Satisfaction.

Please know that, Mr [redacted] is not the actual Customer. The actual customer is his mother.

Our plumber went to the home and felt that the problem with the toilet draining was due to the age and design of the toilet. At this time we sold the customer a new toilet for $470.00. We went back out a second time to install the new toilet. This seemed to take care of the problem. Later, the toilet draining was still a problem. A third visit let us see a ventilation problem.

The Customer then Stopped Payment on her check of $470

At this time the customer's son is not happy with the style of the toilet we installed. We are agreeing to install a toilet of his choice at no additional charge, even though the payment has been stopped.

We will be providing the son & Customer an estimate to correct the ventilation problem.

We have utilized a 3rd party company to help is reach the customer's 100% satisfaction.

Our goal will be achieving this 100% satisfaction.

Consumer

Response:

Company has been nothing but a nightmare. This complaint should not have been closed since I had responded on your apparently non functioning website. Employee from this company had threatened my mother (an elderly woman) and after all said and done dragged out the situation for weeks and then put in a frankensteined toilet that probably came from random parts at the dump because it is more than one brand. The company said multiple times that SHE WOULD NOT BE CHARGED because they are incompetent and do not know how to FIX plumbing that was never fixed. They are now sending her threatening letters demanding money for bill and stopped check. This business is probably the worst business in the entire Northern California region to work with as they are scam artists that call themselves plumbers and don’t even know plumbing. They took the good fixtures from her house and replaced with pieced together garbage that wasn’t even from one toilet. The employee’s of this business like to physically threaten elderly people and think they can get away with it. It needs to stop NOW and this is about to be all over the media. I spent the day yesterday in the Owners Suite at Levi’s Stadium with my business partners from Intel and the rest of the electronics industry and again having to deal with this situation as I am again getting calls about it since they are sending my mother letters demanding money for work that was never completed. She never agreed to purchase toilet. Was told countless times there would be no charge because the work was never completed.

Business

Response:

Ms. [redacted] is not being charged for any plumbing services. Her son called me to let me know that she had received invoices after we agreed she would not be charged. This was an error in our billing department which we corrected upon hearing from her son. She will not receive any further invoices from Syntrol.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

This can be closed pending no more invoices are received. She gets very stressed out and worried when she receives things like this because she is reading things about how business will sue her and such on that paper if she doesn't pay

Review: This complaint is reference a purchase agreement by this company Syntrol. The company came out and did an assessment Home Efficiency Assistance Program. Then the project engineer [[redacted]] wrote up a purchase agreement we accepted but now they want more money here is the purchase agreement. The purchase agreement was 6/6/2014.Desired Settlement: I still want my windows and an explanation of why these windows now cost an additional 15k?

Business

Response:

This contract was written *pending review and an additional asterisk placed on the customer signature line (see attached contract), due to a request for black on black windows, which are a specialty item. After the review and pre-site information was received, we discovered the total cost for the contract would be 15k (not an additional 15k, but 15k total cost), and not the original estimate of 6,658.00. The customer understandably cancelled the contract.

Review: The sale of an Heating & air system was misrepresented to me falsely. I was over charge. The salesman did not disclose ALL information and the company had funds sent to them from a credit card company befor the job was even started and WITHOUT MY PERMISSION! I have tried to resolve this matter on my own but with no luck. My credit has been hit and now I can't get any credit. The credit card company and the Heating & Air condition Company are less than cooperative.Desired Settlement: I would like my credit reinstated and this charge (witch I DID NOT make) to go away. I did not authorized GreenShy to pay for anything.

Business

Response:

Attached are the contracts the customer signed, and the financing agreements. Everything was straight-forward. I believe The homeowner is correct that the finance company may have activated her account before the job was complete, but long before. Thank you for your business! [redacted]Vice President[redacted]

[redacted] 2120 March Rd. Ste ARoseville, CA. 95747

Consumer

Response:

To whom it may concern:This is in rebuttal of Syntrol Heating & Air Condition Company.See attachment first.This is not a cut and dry situation. Yes, I sign two contracts with Syntrol. One contract for the Heating and Air conditioner and Hot Water heater. [redacted] asked me to sign the second one because that was the only way he could get the hot water heater installed. I did so upon his request. In the first contract the total amount was for $15,800.00 for both units, The amount for $6600.00 was for rebates (from the Home Efficiency Assistance Program which he said Syntol was involved in). Needless to say this is NOT TRUE. I called and was told by the Home Efficiency Assistance Program the company Syntrol use to be registered with them but not at the time of my contract. When I contact them and was told this information I asked what I could further do. I was instructed to contact the Revdex.com and State Contractors Board of CA. I have done both and are pending investigation. In fact there are several complaints filed with the same circumstance as myself.By looking at the attachments you will see my first Green Sky statement (in which I dint authorize) along with another letter from Syntrol crediting my account I have not instructed Green Sky to disburse any monies to Syntrol. The money disbursement from Green Sky was done on Nov 20, 2014 but the job wasn't started until around the end on November.Also, the application I sign for Green Sky was for a zero interest if paid in full within six months. If not paid in six month the interest rate would be 23.99%. With the contract being paid in November and me not being notified untilApril 17,2015, which would be the end of the sixth month grace period on the contract. I had never been notified the funds had been disbursed. nor had I authorized anyone to disburse the funds. I was still waiting for the installation to be completed.If I can be of further assistance please feel free to contact me,Thank you[redacted]

Business

Response:

I have read the 2 contracts. I see one contract for an HVAC system. The contracted price is $9,200.00The 2nd contract is for a water heater. The contracted price is $1,650.00. The total cost of the project to the homeowner is $10,850.00. The HVAC system was installed on 11/18/14. The water heater was installed 11/19/14. There were issues with the thermostat on the HVAC system not functioning correctly. There is clearly some confusion on both sides. The contracts and amounts seem to be clear. The impression we have is that customer wants the contracted HVAC and water heater for free, We would be willing to settle this matter by giving the customer both purchases at cost. This would mean materials and, labor and permit costs only if the customer finds this acceptable. Thank you for your business! [redacted]Vice President[redacted]

[redacted] cell[redacted] fax 2120 March Rd. Ste ARoseville, CA. 95747

Consumer

Response:

In response from Syntrol Heating and Air: I have read the 2 contracts. I see one contract for an HVAC system. The contracted price is $9,200.00The 2nd contract is for a water heater. The contracted price is $1,650.00. The total cost of the project to the homeowner is $10,850.00. The HVAC system was installed on 11/18/14. The water heater was installed 11/19/14. There were issues with the thermostat on the HVAC system not functioning correctly. There is clearly some confusion on both sides. The contracts and amounts seem to be clear. The impression we have is that customer wants the contracted HVAC and water heater for free, We would be willing to settle this matter by giving the customer both purchases at cost. This would mean materials and, labor and permit costs only if the customer finds this acceptable.My response: We can go on and on with this so therefore this is what I am requesting from Syntrol Heating and Air Conditioner. 1. Give back the $7800.00 paid to Syntrol from Green Sky Credit Department and restore my credit back to the credit bureau 2. Rebates received ( $6600.00 ) per contract credit it to my account with Syntrol 3. CREDIT my account with my ck written on 11/21/14 in the amt. of $3350.00This amount of money ($9950.00 ) will cover their cost for the heater & air conditioner. Remember the hot water heater was given to me free of charge by ( Nate Blanton Home Efficiency Assistance Program) providing I sign that day.Thank you[redacted]

Business

Response:

We are being asked by this customer to let them have $10,000.00 worth of heating & air equipment, along with a new water heater, and accept $3350.00 as payment in full. We feel that there is a middle ground in this case where we should at least be able to recover the cost of the materials we purchased, and are open to further discussion to that end. Thank you for your business! [redacted]Vice President[redacted]

[redacted]916-771-3799 fax 2120 March Rd. Ste ARoseville, CA. 95747

Consumer

Response:

I am rejecting this response because: The statement made by Syntrol is not the full truth. I didn't instruct the loan company to send any payment to Syntrol. Syntrol requested $ 7800.00 from loan company (Green Sky) without my authrOIZATION. I wrote a check to Syntrol for $3500.00 and this amount was never applied to my bill (see contract, not there). Also Syntrol gave me $6600.00 (in contract) for rebates (where are the rebates?). Along with the rebate money and also my check totals the amount Syntrol has received from me. Along with the money from the loan company, my money, and rebates total more that the contract. I don't understand why Snytrol says I want something for nothing. All I want is for Syntrol to return the money THEY requested from Green Sky and return my credit back in good standing. I produced a letter from TODD stating this would be done. To this day it has not.

It was great to have just one company come out and do all the things we needed. We had windows, insulation and a water heater. Friendly and fast service.

Review: This company deceived us into signing a purchasing agreement, it misrepresented a credit check permission to get us to sign a purchasing agreement. This all started when we scheduled [redacted] to talk to us about their solar programs. The first salesman, [redacted] from [redacted]s, came and explained how we could get solar panels to produce enough solar energy to get have a zero cost with PG & E. After he gave us a good presentation, we agreed to have him schedule an engineer the following week to discuss the design and estimate the true cost for the solar system array as he was just giving us an estimate. The second salesman, no engineer, as we were to find out, named [redacted], came and began by asking to look at our PG&E bill again. even though he wasn't an engineer but rather his background was in investin,he designed a system. He determined the size and cost of a system based on our bill that showed we only jumped into the 3rd tier twice a year. Not until today were we aware that he wasn't with [redacted] as he never identified that he was with Syntrol, a plumbing company, during our meeting on July 12, 2014. Unfortunately for us, Mr. [redacted] made us feel at ease with his pleasant manner and told us we would not need as many panels as first estimated according to his calculations and design, but that he still needed to run a credit check before we could go on to talk about financing the purchase of solar panels. Shortly after he asked for our driver's licenses, he started to fill out a paper he told us was a permission to run a credit check, and asked us to sign it. Because we trusted and believed him we didn't look closely at the document after signing and he never explained it was a purchase agreement. He then told us he would get back to us on MONDAY--7/14/14 which would've allowed us to cancel the agreement before the 3rd business day, but he didn't tell us we qualified until 4 days later on July 16, 2014, when he knew that the purchase would legally bindingDesired Settlement: I want them to cancel our purchase agreement which is a document that we signed under a false pretext. They misrepresented what it is was we were signing to obtain a sale of their product.

Business

Response:

Regarding complaint # [redacted]:

We received notification from [redacted] with U.S.

[redacted] on July 23rd that this customer wished to cancel their

contract, so we cancelled it. No work has been done on this project, and no

charges are incurred by the customer.