Syntrol Plumbing Heating & Air

Hello, on Friday 5/26/I received an e-mail from Moasic, the lending company that Syntrol uses for their solar projects, that my loan was cancelled due to the name of the homeowner not being the same as the person applying for the loan Syntrol had prior knowledge of this information from the start because I was completely upfront with themAlong with the sales person [redacted] with California Renewable Energ (a division of Syntrol) that came to my home to sell me this loan product, Moasic had approved my loan twice by this time due to me having to reapply because Syntrol dragged their commitment outOnce it became known that PG&E informed Syntrol that the Electrical panel is what is needed this NOW became an issueSyntrol may tell you they didn't know but they didALL involved knewPeople at Syntrol who knew: [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] Know who signed me up Thank you

I am rejecting this response because:as of 4/26/they have not contacted me as promised by [redacted] (project manager) They continue to ignore my request to complete the home improvement projectPer ***, the only solution is to upgrade the current infrastructureIf they want a resolution then why have they not contacted me or [redacted] to let me know they are now working with [redacted] to begin updateing the infrastructure at my homeThis is the same tactic Syntrol has used since October of They show no signs of attempting to complete my projectComplete the project SyntrolStop wasting time

Attached are the contracts the customer signed, and the financing agreementsEverything was straight-forwardI believe The homeowner is correct that the finance company may have activated her account before the job was complete, but long beforeThank you for your business! *** [redacted] Vice President [redacted] [redacted] [redacted] [redacted] *** March RdSte ARoseville, CA

To whom it may concern:This is in rebuttal of Syntrol Heating & Air Condition Company.See attachment first.This is not a cut and dry situation Yes, I sign two contracts with Syntrol One contract for the Heating and Air conditioner and Hot Water heater [redacted] asked me to sign the second one because that was the only way he could get the hot water heater installed I did so upon his request In the first contract the total amount was for $15,for both units, The amount for $was for rebates (from the Home Efficiency Assistance Program which he said Syntol was involved in) Needless to say this is NOT TRUE I called and was told by the Home Efficiency Assistance Program the company Syntrol use to be registered with them but not at the time of my contractWhen I contact them and was told this information I asked what I could further do I was instructed to contact the Revdex.com and State Contractors Board of CA I have done both and are pending investigation In fact there are several complaints filed with the same circumstance as myself.By looking at the attachments you will see my first Green Sky statement (in which I dint authorize) along with another letter from Syntrol crediting my account I have not instructed Green Sky to disburse any monies to Syntrol The money disbursement from Green Sky was done on Nov 20, but the job wasn't started until around the end on November.Also, the application I sign for Green Sky was for a zero interest if paid in full within six months If not paid in six month the interest rate would be 23.99%With the contract being paid in November and me not being notified untilApril 17,2015, which would be the end of the sixth month grace period on the contract I had never been notified the funds had been disbursednor had I authorized anyone to disburse the funds I was still waiting for the installation to be completed.If I can be of further assistance please feel free to contact me,Thank you [redacted] ***

I have read the contractsI see one contract for an HVAC systemThe contracted price is $9,200.00The 2nd contract is for a water heaterThe contracted price is $1,The total cost of the project to the homeowner is $10,The HVAC system was installed on 11/18/The water heater was installed 11/19/There were issues with the thermostat on the HVAC system not functioning correctlyThere is clearly some confusion on both sidesThe contracts and amounts seem to be clearThe impression we have is that customer wants the contracted HVAC and water heater for free, We would be willing to settle this matter by giving the customer both purchases at costThis would mean materials and, labor and permit costs only if the customer finds this acceptableThank you for your business! [redacted] Vice President [redacted] [redacted] [redacted] cell [redacted] fax March RdSte ARoseville, CA