Syracuse Mattress Company, Inc

Dear Revdex.com/Mr***, We did reach out to the warranty company and was able to extend a credit to the guest. Best Regards,*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but ask that you keep it open until money is received, to date (12/7/15) it has not been received
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],  I apologize for this issue you had to deal with. We are working with our inventory provider to fix this glitch in their system. Thank you.[redacted]

Dear Revdex.com/Ms. [redacted], Please call [redacted] and set up appointment. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11884666, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I feel it is unfortunate when businesses lie and try to manipulate information to meet their needs.  I also feel Mr. K[redacted] likes to hear himself talk.  He has provided inaccurate and misleading information to you.  When I made the service appointment I informed Maury that I had a coupon for an oil change and tire rotation.  When I arrived to pick up the vehicle and presented the coupon I noticed they didn't do the tire rotation or charge me the correct amount for the oil change.  The day prior I had received a coupon in the mail for $10 off of any service so I used that coupon instead.  I believe this is the discount Mr. K[redacted] is referring to.  In fact, not a goodwill discount at all.  Has Mr. K[redacted] provided any proof of what discount he gave me?  When I discussed a discount with Maury he flat out rejected any notion of it saying there was no warranty.  When I asked if they would call GM to see if they would provide a part as a goodwill gesture I was told I could call GM but they wouldn't do a thing.   Mr K[redacted] has also provided false information about the body shop work.  I informed the service advisor that the "spots" on the hood were pine tar.  I also spoke with Will the next day after he supposedly looked at the hood and trunk before providing the quote.  I clearly explained to Will that the spots were pine tar.  He said no problem and gave me the quote.  The fact that no one called me to discuss their inability to remove the spots is down right disturbing.  I find their actions to be seriously misguided and charging me for this service to be theft.  If it weren't for the incompetency of Mr. K[redacted]'s staff, this complaint would not be necessary.  While I find the refund of my money for the wet sanding service to be an acceptable financial resolution, I find their dealership to be a joke!!
Regards,
Richard Wisniewski

Dear Sir, Thank you for voicing your issues. We have made changes that will prevent this situation in the future.GFB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I was on the website, Tracy indicated this truck was still available. Also, when I talked to the salesperson on 2/27 the first one said the Truck was on the lot then the second said it was not. I find it hard to believe that truck still comes up on the website but now the price is higher. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This is response to the recent letter received about Richard W[redacted] 2009 Chevrolet Impala. In response to the 1st part of the letter, we did in fact give Mr. W[redacted] a discount on the repairs. As for the 2nd part of the letter and the paint, Mr W[redacted] requested the paint be wet sanded...

and buffed and our Body Shop gave him an estimate for his request. He did not mention anything about pine tar spots. My position on this matter is that we should have asked him why he wanted his paint buffed out. If we had, we would have known that the spots would not come out and therefore would not have performed the work. I am going to refund the $130.00 plus tax to Mr. W[redacted] by sending him a check. Thank you-- John KaiserService Director 8600 Washington ave Racine , WI 53406 262-886-1010

Dear Revdex.com, We took care of the guest's concerns.

Dear Revdex.com, We paid one monthly payment and our customer is satisfied. Thanks

On Fri, Sep 11, 2015 at 11:38 AM, [redacted] wrote:Frank Boucher Chevrolet processed my refund (after learning that I had filed a complaint). So, the matter is resolved now.

Dear Revdex.com/Mr. [redacted], Apologize for the delay. We did awhile ago refund Mr. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and I will contact the service manager to discuss my vehicle repair.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]