Syringa Networks, LLC

We will credit and close the customer's account, however our notes show that the customer did order the service and received boxes prior to stating that she didn't order the product.Customer started service with us in September of and received a total of boxes on a delivery schedule of every-other weekIt appears that she went online and placed a series of vacation holds from 1/13/16-6/20/16, 6/22/16-8/29/and again from 8/31/16-11/7/ She went online and changed her delivery from a Monster to a Small mixed on 11/4/The customer did not begin contacting us until her credit card began decliningThere is no record of a call, email, or other communication before this pointThe customer’s credit card declined on 12/4, 12/and 12/[redacted] emailed on 12/18/stating she did not order product and another identical email on 12/19/She also emailed on 12/23/saying she didn't order the product with different wording.We responded to both emails within hours with a confirmation that the customer’s account has been closed due to the card declining, however a balance of $was due for deliveries received on 11/21/and 12/6/Our company policy is that the customer must contact us hours prior to delivery to avoid chargesHad the customer contacted us on or near the dates of those deliveries, we would have been able to issue a credit at that time

Our records show that customer was signed up 6/30/at an event in the ** *** Customer received boxes on 7/12/13, 8/9/13, 9/6/and 10/4/13, but made no paymentsOn 8/12/13, an email requesting a credit card be placed on file was sentOn 10/4/13, an invoice was sent and the account was
suspended, pending payment.On 12/17/13, a payment notice of $was emailed when the account was days past dueThe letter requested payment by 12/24/or the account would be sent to collectionsOn 12/19/13, the customer called in and the customer service agent reviewed the account, but customer maintained she did not sign up for our servicesOur records indicate that we “pulled the original sign up form and mailed a copy to the customer.” We did not hear back from the customer.On 1/25/14, a collections warning outbound call was madeAgain, on 2/14/a payment notice for $was emailed at which point the account was days past due and stated that to avoid dealing with a collection agency, payment would need to be made by 2/20/Account was sent to collectionsOn 6/23/14, the regional sales office in *** *** received a voicemail from customer saying she did not sign up for the service and was going to file a police reportIn response, Farm Fresh to You credited the entire balance of $bringing the balance due to $Customer was sent an email and left a voice message to this effectWe are unsure as to why this customer is filing a complaint now as the matter was closed in June

We will credit and close the customer's account, however our notes show that the customer did order the service and received 11 boxes prior to stating that she didn't order the product.Customer started service with us in September of 2015 and received a total of 11 boxes on a delivery schedule of...

every-other week. It appears that she went online and placed a series of vacation holds from 1/13/16-6/20/16,  6/22/16-8/29/16 and again from 8/31/16-11/7/16.  She went online and changed her delivery from a Monster to a Small mixed on 11/4/16. The customer did not begin contacting us until her credit card began declining. There is no record of a call, email, or other communication before this point. The customer’s credit card declined on 12/4, 12/11 and 12/18.[redacted] emailed on 12/18/16 stating she did not order product and another identical email on 12/19/2016. She also emailed on 12/23/16 saying she didn't order the product with different wording.We responded to both emails within 48 hours with a confirmation that the customer’s account has been closed due to the card declining, however a balance of $52 was due for deliveries received on 11/21/16 and 12/6/2016. Our company policy is that the customer must contact us 48 hours prior to delivery to avoid charges. Had the customer contacted us on or near the dates of those deliveries, we would have been able to issue a credit at that time.