Syringa Property Management

Re: Complaint No***Dear Revdex.com,You have received a complaint from a tenant who is not willing to give us evidence of an allegedrental payment that she says she madeWe are sorry, but we can't credit someone for apayment that they claim was made without evidence of the
payment, such as a cancelled checkor a money order receiptWe have asked for evidence of this payment, but she has failed toprovide anything that we can use to evidence the payment.The payment in question is reported in the complaint to have been made to the former owner,however this property transferred in November, no balances were transferred from theprevious ownerIt is the December rent which has not been paid.No one in our organization is ever authorized to waive a rental paymentWe have no record ofanyone telling this individual, "not to worry about it." As she can't supply evidence ofpayment, we have to assume that no payment was made and we must insist that payment bemadeThe burden of evidence of payment is on the resident, who has been unwilling to assist.We have been very patient with her in order to allow her time to give us the information thatwe need, however as she is unable to provide evidence of payment, we must assume that thepayment was not made.The resident called our office on October 13, at 12:pm stating that she was a victimand did not owe rent and that she would not pay the rentOur team member tried to explainthat we could not give her a credit based on her word without some kind of evidence such as areceipt of the money order she claims was usedThe team member suggested that she couldcontact a social service agency who may be able to offer her assistance but that if paymentwere not made and the account brought current we would have to pursue legal avenues toterminate the housing for this resident, just as we do for any resident who does not pay rent.During this call the resident threatened to call your agency, which obviously she has done.Certainly any reasonable person can see why we can't accept a statement from a resident thatthey have paid as paymentWe have been very generous with allowing this resident over 10months to be able to obtain information from the money order vendorAt this time the tenanthas a ledger balance of $after receipt of her payment of $on October 12, Rent isdue on the first of the month, if not paid a $late fee is assessed after the 10th of the month.If the account is brought current we do have flexibility in adjusting late fees assessed, but wewould require the resident's cooperation to enable us to do so.Should you require additional information please let us hear from you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Your right there no evidence to support that Syringa Property Management's employee told me to "Not worry about it", but I have given them this employees name, and yet no one has contacted her? I find this odd that nothing has been said about this employee (Brittany). After Brittany told me to not worry about it, she had me write a statement. That would be the only documentation I would know of. I guess what I imagined happening is the landlord to do her job and complete the process like she had suggested she would. So, considering Syringa has known of this employee the whole time. Have they done anything about contacting them? Maybe getting to the root of the problem? We must not act as if you have given me ten months to solve this issue, I have only been given notices very recently of this delinquency that I was told was taken care of. The only thing I have failed of doing here is trusting in people and feeling assured that people will do there job and that people wouldn't steal my rent. Please excuse me for that. I am a hard working, true definition of a single mom, that has done nothing, but be a loyal tenant and pay my rent on time every month. It is clear that this can't be seen past and 145 dollars is too much to bear for your company. The one thing I ask is that late fees are taken away, and my record won't show anything else other than the on time payments it should have shown this whole time.Regards,[redacted]