Systems Integration Business

Review: I bought a charger for my computer from this company, the item that was described as the right charger for my computer didn't work. I contacted seller to return item and seller stated that I could return the item and they will refund the purchase and well as the shipping up to $6. . Company refund the money for the charger but now is refusing to refund the $5.80 that I paid to return package to them. I have the emails to confirm this.Desired Settlement: I need a refund for the amount of $5.80 used to ship item back to seller.

Business

Response:

Ref:

[redacted] order # [redacted]

According to manufacturer, the item is compatible with the listed models. Buyer purchased the item at [redacted] marketplace, and we provided return information to buyer according to our listed return policy at [redacted]; buyer is responsible to return the item, however, to end dispute, partial reufnd of $5.80 issued to buyer's [redacted] account.

Thanks.

Review: Purchased defective and faulty-designed AC Charger through business on [redacted] Reported item as defective for refund Sept 12, 2014.

Business asked me to return item and that they would cover up to $6 return shipping. I returned item to their address and with RMA #[redacted] Business refunded original price, but neglected the agreed upon shipping. Company has not responded to emailed invoice.Desired Settlement: $2.76 check made payable to: [redacted]

Business

Response:

According to our return policy, we only reimburse return shipping cost if the item is not as described or defective, and returned within 14 days of the sales date. Buyer didn't qualify for return shipping cost; however, we issued refund of the return shipping cost. [redacted] refund #[redacted]Thanks.

Consumer

Response:

Review: [redacted]You guys must not understand your own return policy because the attache image has an official documented response that contradicts your message.

I am rejecting this response because:

Amount received:$2.76 USDFee amount:-$0.38 USDNet amount:$2.38 USD

Still owe 38 cents. Item was defective and returned, if sent via [redacted] add $.30 + 2.9%Mail fraud

Regards,

Awful company. Rude customer support and repeatedly sends defective parts.

Review: I purchased an item that was defective. I immediately contacted the seller to return the item and promptly sent the item back. I provided a tracking number to the seller and received a refund for the purchase price only after filing a claim with ebay. The seller promised in writing to reimburse me for the return shipping cost and after several messages to the seller, I have not received a response or reimbursement of the return shipping cost. I have a copy of the messages between the seller and myself where they indicate they will reimburse me. The return shipping cost is $5.60 and I full expect to be reimbursed.Desired Settlement: A refund of $5.60

Business

Response:

According to our record, Full refund including return shipping cost of $5.60 were issued on 05.14.2014.

ref Paypal transaction id # [redacted], [redacted]

Ref ebay order # [redacted]

Thanks.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased an item that was defective. I immediately contacted the seller to return the item and promptly sent the item back. I provided a tracking number to the seller and received a refund for the purchase price only after filing a claim with[redacted]. The seller promised in writing to reimburse me for the return shipping cost and after several messages to the seller, I have not received a response or reimbursement of the return shipping cost. I have a copy of the messages between the seller and myself where they indicate they will reimburse me. The return shipping cost is $5.60 and I full expect to be reimbursed.Desired Settlement: A refund of $5.60

Business

Response:

Full refund including return shipping were issued. thanks.

Review: I bought a laptop charger on e-bay from this company but it lasted only about 2 weeks. I contacted the company and was told I had to pay to send it back and that when the item was returned I would get a refund for shipping if returned within 30 days. I sent it out the next day (at which point I had it for about 17 days). I received the replacement charger a week later but NOT the refund. when I contacted the company to find out where the refund was they told me that they will NOT refund the shipping cost. they told me word for word "We reimburse return S&H cost if returned within 30 days only and if defective or not as described. According to our return policy, buyer should return the item first."Desired Settlement: I want a refund of $10 now since they have put me through so much stress. I have medical conditions that require me to keep my stress levels down and they refuse to do what they promised.

Business

Response:

We are unable to find the order details from the provided information. We would need the order number, [redacted] order number, payment information, full shipping address. According to our return policy, we reimburse return shipping cost if the item is defective, not as described within the 30 days of purchase; after 30 days from the sale date, buyer is responsible to return the item. Thanks.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have a message from your company stating I WILL be reimbursed for shipping.

Regards,

Review: Business sent a counterfeit computer component. I wouldn't really care about receiving a counterfeit product, except that the item did not work. SIB tried telling me that I just needed to take the part out and put it back in again until it started working. As ridiculous as their suggestion was, I tried and the component still did not work. SIB is refusing to refund my purchase and wants me to pay for shipping and handling.Desired Settlement: I would like a full refund and a shipping label to send the item back to them for disposal.

Business

Response:

Warranty information is clearly listed at the marketplace. All of out items are as described. Buyer agreed to the terms before purchasing the item. According to our return policy listed at the marketplace, buyer can return the item for full refund.Thanks.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business is refusing to cover shipping expenses for returning the counterfeit and nonworking computer part I purchased. While I did agree to the terms and conditions, I did not agree to receive a fake and nonworking part. I would like a return label send to me in order to return the part and a full refund.

Regards,