I am responding to case # [redacted] , the complaint filed by [redacted] being placed in collections status with Patient Account ServicesThe guarantor signed the fee agreement acknowledging that a fee of 39% would be added by the collections service in the event they did not pay their invoiceInvoices were sent monthly and the guarantor was aware the balance was owedWe had agreed to allow them to pay the mini um payment due of $per month since the patient could not afford anymore than the minimum amount due, the payments were not paid as agreed so the account was sent to the collections serviceAs for the parent wishing charges are brought up against his minor son, [redacted] was notified of this of this matter in August of 2015, written reports from staff were written and they are kept on file, no further action would have been necessary since as stated he is a minor At this point the minor's mother has called The Christian Hand Center, Medical office Management and Patient Accounts Services multiple times demanding that the collections charges be removed Now they have contacted the Revdex.com pleading that the agreed upon fee is fraudulent and it be addressed by posting the statement public for consumers to readI am attaching the signed agreement and copy of last payments sent by the guarantor, as you can see they have been allowed multiple opportunities to pay on a consistent basis however failed to do so, as stated prior in response the fee was acknowledged and signed prior to treatment so all that would have been expected was the balance owed at the agreed payment amount The debt with collections is still owed an no collections fees can be waived by the business he is reporting since it is the fee of the collections companyRegards,Nicole [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I am responding to case # [redacted], the complaint filed by [redacted] being placed in collections status with Patient Account Services. The guarantor signed the fee agreement acknowledging that a fee of 39% would be added by the collections service in the event they did not pay their invoice.
Invoices were sent monthly and the guarantor was aware the balance was owed. We had agreed to allow them to pay the mini um payment due of $25.00 per month since the patient could not afford anymore than the minimum amount due, the payments were not paid as agreed so the account was sent to the collections service.
As for the parent wishing charges are brought up against his minor son, [redacted] was notified of this of this matter in August of 2015, written reports from staff were written and they are kept on file, no further action would have been necessary since as stated he is a minor. At this point the minor's mother has called The Christian Hand Center, Medical office Management and Patient Accounts Services multiple times demanding that the collections charges be removed. Now they have contacted the Revdex.com pleading that the agreed upon fee is fraudulent and it be addressed by posting the statement public for consumers to read.
I am attaching the signed agreement and copy of last payments sent by the guarantor, as you can see they have been allowed multiple opportunities to pay on a consistent basis however failed to do so, as stated prior in response the fee was acknowledged and signed prior to treatment so all that would have been expected was the balance owed at the agreed payment amount. The debt with collections is still owed an no collections fees can be waived by the business he is reporting since it is the fee of the collections company.
Regards,Nicole [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I didn't get to note response in the rejection notice so please feel free to paste this to the file. here are the facts. We have paid the bill on time with the Christian hand center every month. We didn't receive a bill in January. We got a call from a collection agency in February saying we owed them $1400. We called the Christian hand center and tried to figure out why we didn't get a bill for January and why they sent us into collections. They stated that the switched billing companies and they were setting everything up. We had told them they have no right to not send us a bill then charge us an extra $400 dollars and send us into a debt agency. They are the ones that made the mistake in the first place. From that place forward they will not respond to us or try to resolve this. Me and my wife have been married for 19 years and have never been late on any payment nor ever been sent to a collections agency. are credit scores are both in the 800's. As of the alleged defamed character and harassment from a minor, I would ask for evidence. there should be a police report or a write up in his work related file. If the Christian hand center accuses a minor of defaming their character.I strongly urge them to take the minor to court and have a judge deem verdict. I vehemently ask the Revdex.com to further investigate this matter. as of now the Christian hand center now stands of fraudulently charging me an extra $400 dollars in which they purposely did and now the are accusing my minor son of harassment. It is outrage that a business would act in this manner, let alone a medical professional. [redacted]
I am responding to the complaint filed against The Christian Hand Center (ID# [redacted]). The guarantor of the debt contacted you with a complaint about the collections fee added to the invoice after not paying the debt. The guarantor is the father of a former patient that was placed on a payment...
agreement of $25.00 per month to pay off the debt owed to Dr. Christopher [redacted] As of January the payment was not made as agreed and the billing office sent this debt to the collections agency. The claimant also stated that we had recently switched billing companies, which is true but this is an old debt that stayed with the previous billing agency.The claimants spouse [redacted] signed that she agreed to the collections fee in the event that the debt was not paid, so this debt with collections charges is owed in full in the amount of $1391.43. Andrea did call the office on 02/17/16, the collection agency and the billing office stating that she will not pay the debt. The patient has been reported for statements of defamation of character and harassment of Christian Hand Center employees after he bagged their groceries at the local [redacted]. The patient seen two different employees, on two separate occasions and harassed both employees about his balance.
Please contact me if you have any further questions.
Sincerely,Nicole [redacted]Practice ManagerChristian Hand Center Phone: (812) 232-4036
I am responding to case # [redacted] , the complaint filed by [redacted] being placed in collections status with Patient Account ServicesThe guarantor signed the fee agreement acknowledging that a fee of 39% would be added by the collections service in the event they did not pay their invoiceInvoices were sent monthly and the guarantor was aware the balance was owedWe had agreed to allow them to pay the mini um payment due of $per month since the patient could not afford anymore than the minimum amount due, the payments were not paid as agreed so the account was sent to the collections serviceAs for the parent wishing charges are brought up against his minor son, [redacted] was notified of this of this matter in August of 2015, written reports from staff were written and they are kept on file, no further action would have been necessary since as stated he is a minor At this point the minor's mother has called The Christian Hand Center, Medical office Management and Patient Accounts Services multiple times demanding that the collections charges be removed Now they have contacted the Revdex.com pleading that the agreed upon fee is fraudulent and it be addressed by posting the statement public for consumers to readI am attaching the signed agreement and copy of last payments sent by the guarantor, as you can see they have been allowed multiple opportunities to pay on a consistent basis however failed to do so, as stated prior in response the fee was acknowledged and signed prior to treatment so all that would have been expected was the balance owed at the agreed payment amount The debt with collections is still owed an no collections fees can be waived by the business he is reporting since it is the fee of the collections companyRegards,Nicole [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I am responding to case # [redacted], the complaint filed by [redacted] being placed in collections status with Patient Account Services. The guarantor signed the fee agreement acknowledging that a fee of 39% would be added by the collections service in the event they did not pay their invoice.
Invoices were sent monthly and the guarantor was aware the balance was owed. We had agreed to allow them to pay the mini um payment due of $25.00 per month since the patient could not afford anymore than the minimum amount due, the payments were not paid as agreed so the account was sent to the collections service.
As for the parent wishing charges are brought up against his minor son, [redacted] was notified of this of this matter in August of 2015, written reports from staff were written and they are kept on file, no further action would have been necessary since as stated he is a minor. At this point the minor's mother has called The Christian Hand Center, Medical office Management and Patient Accounts Services multiple times demanding that the collections charges be removed. Now they have contacted the Revdex.com pleading that the agreed upon fee is fraudulent and it be addressed by posting the statement public for consumers to read.
I am attaching the signed agreement and copy of last payments sent by the guarantor, as you can see they have been allowed multiple opportunities to pay on a consistent basis however failed to do so, as stated prior in response the fee was acknowledged and signed prior to treatment so all that would have been expected was the balance owed at the agreed payment amount. The debt with collections is still owed an no collections fees can be waived by the business he is reporting since it is the fee of the collections company.
Regards,Nicole [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I didn't get to note response in the rejection notice so please feel free to paste this to the file. here are the facts. We have paid the bill on time with the Christian hand center every month. We didn't receive a bill in January. We got a call from a collection agency in February saying we owed them $1400. We called the Christian hand center and tried to figure out why we didn't get a bill for January and why they sent us into collections. They stated that the switched billing companies and they were setting everything up. We had told them they have no right to not send us a bill then charge us an extra $400 dollars and send us into a debt agency. They are the ones that made the mistake in the first place. From that place forward they will not respond to us or try to resolve this. Me and my wife have been married for 19 years and have never been late on any payment nor ever been sent to a collections agency. are credit scores are both in the 800's. As of the alleged defamed character and harassment from a minor, I would ask for evidence. there should be a police report or a write up in his work related file. If the Christian hand center accuses a minor of defaming their character.I strongly urge them to take the minor to court and have a judge deem verdict. I vehemently ask the Revdex.com to further investigate this matter. as of now the Christian hand center now stands of fraudulently charging me an extra $400 dollars in which they purposely did and now the are accusing my minor son of harassment. It is outrage that a business would act in this manner, let alone a medical professional. [redacted]
Regards,
Mike Moeller
I am responding to the complaint filed against The Christian Hand Center (ID# [redacted]). The guarantor of the debt contacted you with a complaint about the collections fee added to the invoice after not paying the debt. The guarantor is the father of a former patient that was placed on a payment...
agreement of $25.00 per month to pay off the debt owed to Dr. Christopher [redacted] As of January the payment was not made as agreed and the billing office sent this debt to the collections agency. The claimant also stated that we had recently switched billing companies, which is true but this is an old debt that stayed with the previous billing agency.The claimants spouse [redacted] signed that she agreed to the collections fee in the event that the debt was not paid, so this debt with collections charges is owed in full in the amount of $1391.43. Andrea did call the office on 02/17/16, the collection agency and the billing office stating that she will not pay the debt. The patient has been reported for statements of defamation of character and harassment of Christian Hand Center employees after he bagged their groceries at the local [redacted]. The patient seen two different employees, on two separate occasions and harassed both employees about his balance.
Please contact me if you have any further questions.
Sincerely,Nicole [redacted]Practice ManagerChristian Hand Center Phone: (812) 232-4036