Initial Business Response / [redacted] (1000, 8, 2017/05/17) */ The Customer Bought the Patio Cover at a time the promotion was not available, we didn't start the promotion till February The customers rates at the time of signing was the same for all customers Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) The patio cover was not completely paid for or even started until the end of Feb I paid half of the amount owed in Nov and the final amount in Feb They used my money until the end of Feb The patio cover was not started or completed until the end of Feb 2017, but they cashed the check for half of the amount in Nov Seems like a long time to use almost $5,of someone's moneyA good company would still give the veterans discount when the "work" was started and completedThis company has received many complaints from customers if you look onlineIt is a shame they treat customers this wayThey never even bothered to answer my requests for the discount and ignored my emails and lettersTerrible customer serviceTheir response is not acceptable to me Final Business Response / [redacted] (4000, 12, 2017/05/18) */ When you buy a car and you are still paying for it and the dealer has a blowout sale do you expect the dealer to discount the car after the fact If you sign a contract and we come in on the last payment and request more money over and above the price you have on the contract would that be fare I'm sorry you signed a contract and didn't discuss this discount at that time there is nothing we can do Thank you for your service What I will do is offer a discount on a BBQ or a pellet grill you purchase from the store I'm sorry you feel this way 99% of our customers are satisfied every company has some people you just cant please no matter how hard you try Final Consumer Response / [redacted] (4200, 14, 2017/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think you can tell by the response from the business as to how well they deal with their customersThe last paragraph says it allI am not one of those people "you just can't please no matter how hard you try"I find that is a typical answer from a business that doesn't careIf they cared at all, why didn't they answer my letters and emails? It took a complaint to Revdex.com to get any answer at allI question their 99% satisfied customersLook on YELP to see some of the comments about this businessThey can keep their BBQ discount
Initial Business Response / [redacted] (1000, 8, 2017/05/17) */ The Customer Bought the Patio Cover at a time the promotion was not available, we didn't start the promotion till February The customers rates at the time of signing was the same for all customers Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) The patio cover was not completely paid for or even started until the end of Feb I paid half of the amount owed in Nov and the final amount in Feb They used my money until the end of Feb The patio cover was not started or completed until the end of Feb 2017, but they cashed the check for half of the amount in Nov Seems like a long time to use almost $5,of someone's moneyA good company would still give the veterans discount when the "work" was started and completedThis company has received many complaints from customers if you look onlineIt is a shame they treat customers this wayThey never even bothered to answer my requests for the discount and ignored my emails and lettersTerrible customer serviceTheir response is not acceptable to me Final Business Response / [redacted] (4000, 12, 2017/05/18) */ When you buy a car and you are still paying for it and the dealer has a blowout sale do you expect the dealer to discount the car after the fact If you sign a contract and we come in on the last payment and request more money over and above the price you have on the contract would that be fare I'm sorry you signed a contract and didn't discuss this discount at that time there is nothing we can do Thank you for your service What I will do is offer a discount on a BBQ or a pellet grill you purchase from the store I'm sorry you feel this way 99% of our customers are satisfied every company has some people you just cant please no matter how hard you try Final Consumer Response / [redacted] (4200, 14, 2017/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think you can tell by the response from the business as to how well they deal with their customersThe last paragraph says it allI am not one of those people "you just can't please no matter how hard you try"I find that is a typical answer from a business that doesn't careIf they cared at all, why didn't they answer my letters and emails? It took a complaint to Revdex.com to get any answer at allI question their 99% satisfied customersLook on YELP to see some of the comments about this businessThey can keep their BBQ discount