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SysTools, Inc.

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SysTools, Inc. Reviews (14)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi There:The refund to the product cost will be initiated in next 24-hours. RegardsDebasish P***

I have full documentation of the conversation and the refund that was already sent.Hello Mam, Please find the refund proof.Also I bold my last reply over the his issue.Thanks you so much for the help ma'amBest Regards, Shivendra P*** Manag
+91-7741096194|[email protected] www.systoolsgroup.com SysTools Software Private Limited Simplifying Technology---------- Forwarded message ----------From: *** *** Date: Thu, Jun 22, at 6:PMSubject: RE: SysTools SQL RecoveryTo: Shivendra S*** I am done playing your lie’s and gamesHere is the complaint.. I tell the truth From: Shivendra S*** [mailto:[email protected]] Sent: Thursday, June 22, 9:AMTo: *** *** Subject: Re: SysTools SQL Recovery Dear ***, Let me clear two points that your refund was not fall under our policy where my level one already specified that before proceed for the full version please try our demo toolIf demo tool will display the data then only full version will recover. Here in your demo version also not displaying the data because of higher corruption but still we request file to recover on raw level (here also zero data). Second condition of the refund is " if any competitor is able to recover the data and SysTools is not then we can give the full refund". But we keep all things side and to maintain the good business relationship we planned to process the refund. Please cooperate with us. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology... On Thu, Jun 22, at 6:PM, *** *** wrote: Too late, I gave you the time, you failed,You didn’t answer my emails, you tell me to wait hrs, hrs, still nothing , I asked you to send it you didn’t . I sent it to Revdex.com. Now I sending bad reviews on the internet I will keep doing this until I get the refund. Wait hours to see if I stop or not From: Shivendra S*** [mailto:[email protected]] Sent: Thursday, June 22, 9:AMTo: *** *** ; SysTools Sales Subject: Re: SysTools SQL Recovery Dear ***, Please remove the comment from Revdex.com let me share you the proof of refund. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology... On Thu, Jun 22, at 6:PM, *** *** wrote:If you say so, I filed it with the Revdex.com, now going to the internet to write bad reviews, because your company is too slow on the returns its over days, every day wait hours , hours I don’t trust you. From: Shivendra S*** [mailto:[email protected]] Sent: Thursday, June 22, 8:AMTo: *** *** Subject: Re: SysTools SQL Recovery Dear ***, Refund process always going with some verification and confirmation so it will take time to approveHere in your process has been approved only refund amount will credit within hour. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology... On Thu, Jun 22, at 6:PM, *** *** wrote:I was TOLD DAYS AGO TO WAIT HOURS, NOW ITS NO THANKS, I SEE YOU HAVE Revdex.com COMPLIANTS, NOW YOU WILL HAVE 13 From: Shivendra S*** [mailto:[email protected]] Sent: Thursday, June 22, 8:AMTo: *** *** Subject: Re: SysTools SQL Recovery Dear ***. We already process with the refund but it will take time to creditYou are requested to please wait for next hour. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology... On Thu, Jun 22, at 6:PM, *** *** wrote:Ok still no credit I am done playing your games. I am starting the bad reviews and filing a complaint with B.B.B. I gave you a chance, time is up. From: Shivendra S*** [mailto:[email protected]] Sent: Tuesday, June 20, 1:AMTo: *** *** ; SysTools Sales Subject: Re: SysTools SQL Recovery Hello ***, Your request is under refund process team so please wait for next hour. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology... On Mon, Jun 19, at 9:PM, *** *** wrote:Check what ? From: Shivendra S*** [mailto:[email protected]] Sent: Monday, June 19, 11:AMTo: *** *** Subject: RE: SysTools SQL Recovery Dear ***, Let me check and will letyou know. BRShivendra On Jun 8:pm, "*** ***" wrote:No That’s not what your refund policy states, I have a page emails / chat asking in detail about the policy, before purchasing it, it was the final change I had to recover the file. So it’s in your best interest to refund my Paypal account, or your company is going to get a few bad reviews, I will give you until 06/20/at am est I have filed a complaint with paypal, B.B.B., internet reviews will happen, in hrs if I don’t have a email, for a full refund, a copy on the refund. I am not playing around, this has gone on for days, I have copies of all emails, and chats, there are pages, so yes I have been trying to work with your company, and NO I would not like any other products, why would I if I can’t get you to answer a email for over days, if I have an issue, your company should stand behide it and answer emails. Very poor customer service. Again, I don’t want any of your products, I want the full refund as your policy states, I want a email copy that the refund was put thought, email to me within hrs or I will start wringing bad reviews, and posting all emails, from your company telling me how you refund policy works, telling me I was getting a refund, then not following thought…that’s called lieing,, ripoffsNot trustworthy, + don’t do business with your company. *** *** From: Shivendra S*** [mailto:[email protected]] Sent: Monday, June 19, 3:AMTo: ***Subject: SysTools SQL Recovery Dear ***, Good Morning!!! We are extremely sorry for the delay in response. As per my discussion with recovery labyour file got highly corrupted (all the page structure and data structure got corrupt) so we unable to recover it but if you have backup file of the SQL server then we can try to recover the unstructured file. As per our policy if the demo version is able to preview the data then only we can recover it but you are my valuable customer so we will give you the offer to swap the license with our other tool like SQL Backup recovery or SQL Log Analyzer (many more products we have www.systoolsgroup.com). Looking forward your cooperation. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology

Hi ***:Please provide me couple of days to get back to you.RegardsDebasish P***

I have full documentation of the conversation and the refund that was already sent.Hello Mam, Please find the refund proof.Also I bold my last reply over the his issue.Thanks you so much for the help ma'am Best Regards, Shivendra P*** Manag
+91-7741096194|[email protected] www.systoolsgroup.com SysTools Software Private Limited Simplifying Technology---------- Forwarded message ----------From: *** *** Date: Thu, Jun 22, at 6:PMSubject: RE: SysTools SQL RecoveryTo: Shivendra S*** I am done playing your lie’s and gamesHere is the complaint.. I tell the truth From: Shivendra S*** [mailto:[email protected]] Sent: Thursday, June 22, 9:AMTo: *** *** Subject: Re: SysTools SQL Recovery Dear ***, Let me clear two points that your refund was not fall under our policy where my level one already specified that before proceed for the full version please try our demo toolIf demo tool will display the data then only full version will recover. Here in your demo version also not displaying the data because of higher corruption but still we request file to recover on raw level (here also zero data). Second condition of the refund is " if any competitor is able to recover the data and SysTools is not then we can give the full refund". But we keep all things side and to maintain the good business relationship we planned to process the refund. Please cooperate with us. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology... On Thu, Jun 22, at 6:PM, *** *** wrote: Too late, I gave you the time, you failed,You didn’t answer my emails, you tell me to wait hrs, hrs, still nothing , I asked you to send it you didn’t . I sent it to Revdex.com. Now I sending bad reviews on the internet I will keep doing this until I get the refund. Wait hours to see if I stop or not From: Shivendra S*** [mailto:[email protected]] Sent: Thursday, June 22, 9:AMTo: *** *** ; SysTools Sales Subject: Re: SysTools SQL Recovery Dear ***, Please remove the comment from Revdex.com let me share you the proof of refund. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology... On Thu, Jun 22, at 6:PM, *** *** wrote:If you say so, I filed it with the Revdex.com, now going to the internet to write bad reviews, because your company is too slow on the returns its over days, every day wait hours , hours I don’t trust you. From: Shivendra S*** [mailto:[email protected]] Sent: Thursday, June 22, 8:AMTo: *** *** Subject: Re: SysTools SQL Recovery Dear ***, Refund process always going with some verification and confirmation so it will take time to approveHere in your process has been approved only refund amount will credit within hour. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology... On Thu, Jun 22, at 6:PM, *** *** wrote:I was TOLD DAYS AGO TO WAIT HOURS, NOW ITS NO THANKS, I SEE YOU HAVE Revdex.com COMPLIANTS, NOW YOU WILL HAVE 13 From: Shivendra S*** [mailto:[email protected]] Sent: Thursday, June 22, 8:AMTo: *** *** Subject: Re: SysTools SQL Recovery Dear ***. We already process with the refund but it will take time to creditYou are requested to please wait for next hour. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology... On Thu, Jun 22, at 6:PM, *** *** wrote:Ok still no credit I am done playing your games. I am starting the bad reviews and filing a complaint with B.B.B. I gave you a chance, time is up. From: Shivendra S*** [mailto:[email protected]] Sent: Tuesday, June 20, 1:AMTo: *** *** ; SysTools Sales Subject: Re: SysTools SQL Recovery Hello ***, Your request is under refund process team so please wait for next hour. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology... On Mon, Jun 19, at 9:PM, *** *** wrote:Check what ? From: Shivendra S*** [mailto:[email protected]] Sent: Monday, June 19, 11:AMTo: *** *** Subject: RE: SysTools SQL Recovery Dear ***, Let me check and will letyou know. BRShivendra On Jun 8:pm, "*** ***" wrote:No That’s not what your refund policy states, I have a page emails / chat asking in detail about the policy, before purchasing it, it was the final change I had to recover the file. So it’s in your best interest to refund my Paypal account, or your company is going to get a few bad reviews, I will give you until 06/20/at am est I have filed a complaint with paypal, B.B.B., internet reviews will happen, in hrs if I don’t have a email, for a full refund, a copy on the refund. I am not playing around, this has gone on for days, I have copies of all emails, and chats, there are pages, so yes I have been trying to work with your company, and NO I would not like any other products, why would I if I can’t get you to answer a email for over days, if I have an issue, your company should stand behide it and answer emails. Very poor customer service. Again, I don’t want any of your products, I want the full refund as your policy states, I want a email copy that the refund was put thought, email to me within hrs or I will start wringing bad reviews, and posting all emails, from your company telling me how you refund policy works, telling me I was getting a refund, then not following thought…that’s called lieing,, ripoffsNot trustworthy, + don’t do business with your company. *** *** From: Shivendra S*** [mailto:[email protected]] Sent: Monday, June 19, 3:AMTo: ***Subject: SysTools SQL Recovery Dear ***, Good Morning!!! We are extremely sorry for the delay in response. As per my discussion with recovery labyour file got highly corrupted (all the page structure and data structure got corrupt) so we unable to recover it but if you have backup file of the SQL server then we can try to recover the unstructured file. As per our policy if the demo version is able to preview the data then only we can recover it but you are my valuable customer so we will give you the offer to swap the license with our other tool like SQL Backup recovery or SQL Log Analyzer (many more products we have www.systoolsgroup.com). Looking forward your cooperation. Best Regards,Shivendra P*** Manager-IT+91-7741096194|[email protected] SysTools Software Private LimitedSimplifying Technology...

We have initiated the refund requestI have copied our Manager - Support to notify you once its done

Complaint: ***
I am rejecting this response because:I have not received any response and refund yet
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have not received any response and refund yet
Sincerely,
*** ***

The order no mentioned in Revdex.com complaint already refunded: Below is the receipt for the sameLet us know if you required more info [ Return ]Created:? ? ? ? ? Jul 24, 2017Reference:? ? ? ? ***Currency:? ? ? ?
USDTotal:? ? ? ? ? ? 109.0Tax:? ? ? ? ? ? ? 0.0[ Reason ]Product Not As Expected - AMEX: ***[ Original Order ]Created:? ? ? ? ? Jun 9, 2017Reference:? ? ? ? ***Currency:? ? ? ? USDTotal:? ? ? ? ? ? $109.00Tax:? ? ? ? ? ? ? $0.00Site:? ? ? ? ? ? SysTools Software PvtLtd.[ Return Items ]Item:? ? ? ? ? ? Bundle Offer - Outlook Mac Exporter + OLM to MBOX Converter [Personal License]Total:? ? ? ? ? ? 109.0Quantity:? ? ? ? 1[ Customer ]Salutation:Last Name:? ? ? ? ***First Name:? ? ? ***Company:Email:? ? ? ? ? ? ***Phone:? ? ? ? ? ? ***[ Address ]Recipient:? ? ? ? *** ***Email:? ? ? ? ? ? ***Phone:? ? ? ? ? ? ***Address 1:? ? ? ? ** *** ***Address 2:City:? ? ? ? ? ? ***Postal Code:? ? ? ***Region:? ? ? ? ? *** ***Region Code:? ? ? **Country:? ? ? ? ? United StatesCountry Code:? ? US

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The order no mentioned in Revdex.com complaint already refunded: Below is the receipt for the same. Let us know if you required more info. [ Return ]Created:         Jul 24, 2017Reference:       [redacted]Currency:       ...

USDTotal:           109.0Tax:             0.0[ Reason ]Product Not As Expected - AMEX: [redacted][ Original Order ]Created:         Jun 9, 2017Reference:       [redacted]Currency:        USDTotal:           $109.00Tax:             $0.00Site:            SysTools Software Pvt. Ltd.[ Return Items ]Item:            Bundle Offer - Outlook Mac Exporter + OLM to MBOX Converter [Personal License]Total:           109.0Quantity:        1[ Customer ]Salutation:Last Name:       [redacted]First Name:      [redacted]Company:Email:           [redacted]Phone:           [redacted][ Address ]Recipient:       [redacted]Email:           [redacted]Phone:           [redacted]Address 1:       [redacted]Address 2:City:            [redacted]Postal Code:     [redacted]Region:          [redacted]Region Code:     **Country:         United StatesCountry Code:    US

Hi [redacted]:Please provide me couple of days to get back to you.RegardsDebasish P[redacted]

Hi There:The refund was processed on 21st October 2015.RegardsDebasish P[redacted]

Hi There:The refund to the product cost will be initiated in next 24-48 hours. RegardsDebasish P[redacted]

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