Szul USA LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI still do not recommend purchasing from this company, given the nature of the purchase is so sentimental and meaningful I wouldn't trust them with my rings again Sincerely, [redacted]

Hi,To provide customer satisfaction to the customer, we are honoring her refund on the for $back to her account and charging her only the processing fee of $as mentioned in our emailRefund has been issued today towards the card she providedPlease allow 24-hrs for the amount to reflect in your accountRefund (Unique Transaction ID # [redacted] )If the customer has any additional question, they can certainly reach out to usOnce again, We regret this experience, which does not reflect the service we want to provideIf you have any further questions or concerns, please feel free to contact us Thank youBest Regards, Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter should be resolved at this point We have to await for this band to be created to match the ring in our possession so we wish to have this case remain open for a few days longer than if this is possible It was with the last shipment that this problem arose and should this problem occur again, we need a place to let this be known as we lack faith in the ability of the company to uphold this commitment Please advise Sincerely, [redacted]

Customer placed the order on and it was delivered on via [redacted] tracking # [redacted] Customer used our return label and shipped the item back to us on stating a diamond was missingWe fixed/replaced the stone and sent back the bridal set at no additional cost to the customer (shipped via USPS with signature service tracking # [redacted] ) The repaired item was delivered on October **, We were not contacted by the customer until January ***, over months later stating that the band was missing from the shipment they received on October *** Our records show both items being shipped back and also find it surprising that the customer did not realize half of the set was missing until over months later We offered the customer a cost price on the band In order to rectify this we have more recently also offered a FREE band in order to resolve in full We are waiting to hear from the customer as to how they would like to proceed

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that... this resolution is satisfactory to me and the matter has been resolved. If possible, I would like to withdraw the complaint. Upon reviewing the businesses response, I had the ring reviewed by two independent jewelers who assure me that the ring is gold despite its appearance and it is the metals that the gold is blended with that is causing the tarnishing. Sincerely, [redacted]

Emailed sent to customer:Dear Customer,We are sorry to hear that there is a slight problem with your jewelryAlthough you have surpassed the 30-day money back grantee as well as the 60-day complimentary wear and tear period, we would be happy to replace/ repair the diamond for youPlease ship the
item back to usThere is a fee of $ (This will be quoted based on the work required- Please send us the ring and the band for inspectionWe will take care of the repair or replacement charges provided it has not been altered by a third party.)… for processing and return shipping for replacements on orders that have surpassed the return/repair period. This will cover the repair/replacement, cleaning, polishing, and shipping back to youPlease send us the ring and the band for inspection.Please note the below Return Replacement Number as well as the Shipping Address you will be sending your item to. We ask that you indicate this number on the outside as well as on the inside of the package. We also advise that you insure the package with your Delivery Service (*** *** *** etc.) and save the tracking number for your reference.Upon receipt of your item, we will immediately resolve the problem and send your item back to you via Priority service. Please allocate approximately 7-days for a complete turnaround.Thank you for your patience with this matter and please accept our sincere apologies for the inconvenience. We look forward to sending out an item which is up to your level of satisfaction.Please feel free to contact our Customer Service Department with any additional questions or concerns.Return Replacement Number: ***Mailing AddressSzul.com** *** *** ***
*** ***
*** *** ** *** If you have any further questions or concerns, please feel free to contact us Thank You Best Regards,Customer Service

Hi, We have contacted the customer after the ring was delivered to us several timesPlease see our last couple of emails sent out to the customer from our side trying to resolve this matter We have not received any reply from the customer yetPlease do not hesitate to contact me if you
have any additional questions. We are still willing to process the order for the lowest price quoted to the customer $29.95. Thu 10/**/12:PM and Tue 10/**/11:AMDear Customer,We have received your ring for diamond replacementThere is a fee for processing and return shipping for replacements on orders that have surpassed the return/repair period. This will cover the repair/replacement missing diamonds on the ring, cleaning, polishing, and shipping back to youWe will wait for your payment to proceed with your repair.Ref # *** Please contact our customer care department via Phone at ###-###-#### EST (am -pm) Mon-Fri.We will wait for your call.RegardsCustomer care Emailed: Wed 10/*/2:PMHi, As per our policy, the customer was covered with a 30-day money back guarantee and days wear and tear The order was shipped in December It has been eight months since the item was delivered and the refund and exchange policy for this item have expiredThe Customer contacted us in the month of Feb stating: "* *** *** * *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** ** ** *** *** *** ** ** *** *** *** *** *** ** *** " Although the customer's days period was close to expiring, we did assist the customer with the resize the ring at no additional cost? As a valued customer, we offered our repair services for a nominal charge. The diamonds and labor for the repair would be done complimentary (no charge) and the standard processing and return shipping fee of $which could be reduced to $for the customer The order was placed months ago. We informed the customer that we would replace and repair the missing stones at no charge but required processing and return shipping fee of $since the item was well outside the exchange period as per our policy. We feel this was a very reasonable requestThe ring has arrived our facility and waiting for the customer to contact us for the payment.Customer care. Thank you. Best Regards,Customer CareSzul Jewelry, Inc.###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The correspondence they claimed to have offered me is not trueI don't know where they have that documented, because the emails I have never offered a $discounted fee, as they claim. I eventually gave in so as to have my ring returned to me, and I paid the full amount, which they happily accepted (and I mention - when I called to pay, no one mentioned a "discounted" rate. I still maintain they have horrible customer service, and have done nothing to address the rude manor in which they treated meI am appalled that they can lie to the Revdex.com close a caseHowever, you can mark this as resolved because I no longer wish to deal with this company. They did not stand behind their product, which was of poor quality, and I recommend no one else risk one of their most precious possessions (a wedding ring) by doing business with this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I still do not recommend purchasing from this company, given the nature of the purchase is so sentimental and meaningful.  I wouldn't trust them with my rings again.
Sincerely,
[redacted]

Customer placed the order on 09/**/2015 and it was delivered on 9/**/2015 via [redacted] tracking # [redacted]. Customer used our return label and shipped the item back to us on 10/**/2015 stating a diamond was missing. We fixed/replaced the stone and sent back the bridal set at no additional...

cost to the customer (shipped via USPS with signature service tracking # [redacted]).  The repaired item was delivered on October **, 2015.  We were not contacted by the customer until January [redacted], over 2 months later stating that the band was missing from the shipment they received on October [redacted].  Our records show both items being shipped back and also find it surprising that the customer did not realize half of the set was missing until over 2 months later.  We offered the customer a cost price on the band.  In order to rectify this we have more recently also offered a FREE band in order to resolve in full.  We are waiting to hear from the customer as to how they would like to proceed.

Hi,To provide customer satisfaction to the customer, we are honoring her refund on the for $20.00 back to her account and charging her only the processing fee of $29.95 as mentioned in our email. Refund has been issued today towards the card she provided. Please allow 24-48 hrs for the amount to reflect in your account. Refund (Unique Transaction ID # [redacted]). . If the customer has any additional question, they can certainly reach out to us. Once again, We regret this experience, which does not reflect the service we want to provide. If you have any further questions or concerns, please feel free to contact us.  Thank you. Best Regards,  Customer Care

Hi, We have contacted customer via email numerous times with options, the customer has not responded to any of our communications. Regards,Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter should be resolved at this point.  We have to await for this band to be created to match the ring in our possession so we wish to have this case remain open for a few days longer than 6 if this is possible.  It was with the last shipment that this problem arose and should this problem occur again, we need a place to let this be known as we lack faith in the ability of the company to uphold this commitment.  Please advise.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me and the matter has been resolved.  If possible, I would like to withdraw the complaint.  Upon reviewing the businesses response, I had the ring reviewed by two independent jewelers who assure me that the ring is gold despite its appearance and it is the metals that the gold is blended with that is causing the tarnishing.
Sincerely,
[redacted]