As we mentioned before we have computers to monitor chemical levels in the pool every 7 seconds. Our records indicate that all chemicals were and are at safe and normal levels. The city of Franklin has inspected our pools and they have also found the chemical levels safe and normal. We have had no other complaints of suits or skin irritations and as we felt at the time the pictures indicates ripping of the material not a chemical burning or melting of the material. A report of skin irritation was not recorded from the initial complaint and has not been confirmed by pictures or a doctors visit. If a chemical can eat away a swim suit it would surely burn a persons skin very severely and this did not occur. We stand by our belief that our pools were and are clean, properly disinfected, with proper chemical levels and within all state and local regulations as per our state and local inspections. It is unfortunate that this person swim suit fell apart but we feel confident that it was not caused by her one time use of our pools.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My swimsuit was destroyed DAY 1 of a 3 day pass that I fully intended to join a year paid in full ahead. It is unfortunate that [redacted] had to lie and resort to defamation of my character to get out of his responsibility of keeping a SAFE hot tub. As you can see my swimsuit was NOT faded before or after the incident of being in the Hot tub the FIRST DAY I ever have been in the club. As you can see the original size of my swimsuit was the same size as the blue suit over it in one of the pictures- however, immediately coming out of the pool my 6 month old swim suit was stretched down to my knees- with acid holes and HUGE baseball size holes eaten by the over chemical present in the hot tub. I certainly did not enter the club with a swim suit around my knees - nor was it damaged in the club dryer. The stretching and holes were found IMMEDIATELY after I left the hot tub that I was in for 20 minutes. My skin was red with slight burning and I had problems breathing. I did not have chemical burns on my skin - thankfully. I also never requested a "FREE Membership" never used a 30 day pass - as I this incident happened the FIRST DAY OF A 3 day pass (FRIDAY) - and like I said I had every intention of Joining- however, they refused to correct the problem or "own" that the pool was NOT properly maintained. If they would of waived the $49 yearly Maintenance fee (as the pool obviously was NOT maintained) - and maybe grant me one or two $24.95 a month - AND FIXED The problem - they would have had a happy client. plus hundreds of dollars for a membership paid a year in advance. However, that did not happen. The pool had a problem on a FRIDAY- where I turned in my suit for the club to inspect the first day- Monday when I returned the hot tub appeared to be fixed - however, Maria wasn't there to address my suit issue and when I came back Tuesday Maria wouldn't take responsibility for my Acid eaten suit - and the hot tub again had over chemicals so I found a different place to join.I'm so sorry that Innovative Health Fitness Center can't correct the chemical problem in the pool and expose other clients to burnt suits , skin and lungs.
Regards,
Kat [redacted]
Bottom line is that the Innovative Health & Fitness contract states "Innovative Health & Fitness reserves the right to deny or revoke any membership without refund". Please see the attached copy of Stefan's signed contract again which states that. Therefore, no refund will be provided.
Revdex.com:So that's it? Is there anything else I can do at this point other than personal claim against them? Can they get away with it just because they have money?
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jadranka [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Gregg [redacted]
We were very sorry to hear that she had a problem with her swim suit while at our facility. This person is not a member, she came on a free pass from physical therapy. She felt her suit was "eaten" by our chemicals in the pool. However our pools are all computerized with a special...
unit that adds or takes our chemical depending on how many people are using the pool at any given point. We also incorporate a second cleaning system that runs the water thru ozone tubes to kill bacteria along with the chlorine. This ensures that our pools are always very clean. Ozone is not a chemical and does not effect eyes and swim suits. We verified thru our computer records that chlorine levels on our pools during the times she was in them was well within norms. We had no other complaints of damage to any one elses swim suit that day or since. We are inspected each month by the city inspector to verify our computer records and to verify water quality. Her suit had multiple tears not areas eaten away as described. It feels like she may be trying to force us to give her free membership beyond the 30 days she has already received by making this complaint. She has asked us to replace the swim suit and to give a free or discounted membership for her perceived problem. But since we have over 2500 swimmers in our pool every week and no one else has this problem, and we do not know how old her suit is and we do not know what other things she may or may not have done to this swim suit before coming to us and the fact that she in not a member led us to decide not to pay for her suit or give her a free membership.
As we mentioned before we have computers to monitor chemical levels in the pool every 7 seconds. Our records indicate that all chemicals were and are at safe and normal levels. The city of Franklin has inspected our pools and they have also found the chemical levels safe and normal. We have had no other complaints of suits or skin irritations and as we felt at the time the pictures indicates ripping of the material not a chemical burning or melting of the material. A report of skin irritation was not recorded from the initial complaint and has not been confirmed by pictures or a doctors visit. If a chemical can eat away a swim suit it would surely burn a persons skin very severely and this did not occur. We stand by our belief that our pools were and are clean, properly disinfected, with proper chemical levels and within all state and local regulations as per our state and local inspections. It is unfortunate that this person swim suit fell apart but we feel confident that it was not caused by her one time use of our pools.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My swimsuit was destroyed DAY 1 of a 3 day pass that I fully intended to join a year paid in full ahead. It is unfortunate that [redacted] had to lie and resort to defamation of my character to get out of his responsibility of keeping a SAFE hot tub. As you can see my swimsuit was NOT faded before or after the incident of being in the Hot tub the FIRST DAY I ever have been in the club. As you can see the original size of my swimsuit was the same size as the blue suit over it in one of the pictures- however, immediately coming out of the pool my 6 month old swim suit was stretched down to my knees- with acid holes and HUGE baseball size holes eaten by the over chemical present in the hot tub. I certainly did not enter the club with a swim suit around my knees - nor was it damaged in the club dryer. The stretching and holes were found IMMEDIATELY after I left the hot tub that I was in for 20 minutes. My skin was red with slight burning and I had problems breathing. I did not have chemical burns on my skin - thankfully. I also never requested a "FREE Membership" never used a 30 day pass - as I this incident happened the FIRST DAY OF A 3 day pass (FRIDAY) - and like I said I had every intention of Joining- however, they refused to correct the problem or "own" that the pool was NOT properly maintained. If they would of waived the $49 yearly Maintenance fee (as the pool obviously was NOT maintained) - and maybe grant me one or two $24.95 a month - AND FIXED The problem - they would have had a happy client. plus hundreds of dollars for a membership paid a year in advance. However, that did not happen. The pool had a problem on a FRIDAY- where I turned in my suit for the club to inspect the first day- Monday when I returned the hot tub appeared to be fixed - however, Maria wasn't there to address my suit issue and when I came back Tuesday Maria wouldn't take responsibility for my Acid eaten suit - and the hot tub again had over chemicals so I found a different place to join.I'm so sorry that Innovative Health Fitness Center can't correct the chemical problem in the pool and expose other clients to burnt suits , skin and lungs.
Regards,
Kat [redacted]
Bottom line is that the Innovative Health & Fitness contract states "Innovative Health & Fitness reserves the right to deny or revoke any membership without refund". Please see the attached copy of Stefan's signed contract again which states that. Therefore, no refund will be provided.
Revdex.com:So that's it? Is there anything else I can do at this point other than personal claim against them? Can they get away with it just because they have money?
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jadranka [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Gregg [redacted]
We were very sorry to hear that she had a problem with her swim suit while at our facility. This person is not a member, she came on a free pass from physical therapy. She felt her suit was "eaten" by our chemicals in the pool. However our pools are all computerized with a special...
unit that adds or takes our chemical depending on how many people are using the pool at any given point. We also incorporate a second cleaning system that runs the water thru ozone tubes to kill bacteria along with the chlorine. This ensures that our pools are always very clean. Ozone is not a chemical and does not effect eyes and swim suits. We verified thru our computer records that chlorine levels on our pools during the times she was in them was well within norms. We had no other complaints of damage to any one elses swim suit that day or since. We are inspected each month by the city inspector to verify our computer records and to verify water quality. Her suit had multiple tears not areas eaten away as described. It feels like she may be trying to force us to give her free membership beyond the 30 days she has already received by making this complaint. She has asked us to replace the swim suit and to give a free or discounted membership for her perceived problem. But since we have over 2500 swimmers in our pool every week and no one else has this problem, and we do not know how old her suit is and we do not know what other things she may or may not have done to this swim suit before coming to us and the fact that she in not a member led us to decide not to pay for her suit or give her a free membership.