The issue with Mr. [redacted] steps have been resolved. We were in contact with him, the entirety of the issue, and explained to him, that it would take some time, due to his project was completed. We had other larger projects that were still open, and because, of weather it was urgent...
that, we finished them. He seemed to be understanding of the explanation but, by his numerous complaints to different agencies we, now know he was not as agreeable as we thought. We are now, just waiting for the final inspection to be completed which, has been scheduled for Thursday, November 30, 2017. Thank you for your time, and attention.
I apologize for my delay in response to the complaint issued by Mr. [redacted], regretfully we did fail to comply to his request in cleaning his chimney. We have issued him a $29 refund as he requested, with an apology. Though, it is no excuse we have come up on our busy season, and are in...
the middle of a company restructure, and had some larger projects that needed our undivided attention. Going forward we will do our best, to answer any future complaints in a more timely fashion. Thank you for your time, and attention to this matter. Please, let me know if any thing further is needed.
Mr. [redacted], Claims we have caused damaged to his property equal to the amount of $20,000. We examined the issue, and find that amount to be grossly exaggerated, and offered to have the issue rectified. We are in contact with Mr. [redacted] attempting to reach a fair solution both, parties can agree...
The issue with Mr. [redacted] steps have been resolved. We were in contact with him, the entirety of the issue, and explained to him, that it would take some time, due to his project was completed. We had other larger projects that were still open, and because, of weather it was urgent...
that, we finished them. He seemed to be understanding of the explanation but, by his numerous complaints to different agencies we, now know he was not as agreeable as we thought. We are now, just waiting for the final inspection to be completed which, has been scheduled for Thursday, November 30, 2017. Thank you for your time, and attention.
I apologize for my delay in response to the complaint issued by Mr. [redacted], regretfully we did fail to comply to his request in cleaning his chimney. We have issued him a $29 refund as he requested, with an apology. Though, it is no excuse we have come up on our busy season, and are in...
the middle of a company restructure, and had some larger projects that needed our undivided attention. Going forward we will do our best, to answer any future complaints in a more timely fashion. Thank you for your time, and attention to this matter. Please, let me know if any thing further is needed.
Mr. [redacted], Claims we have caused damaged to his property equal to the amount of $20,000. We examined the issue, and find that amount to be grossly exaggerated, and offered to have the issue rectified. We are in contact with Mr. [redacted] attempting to reach a fair solution both, parties can agree...
upon.