T and L Beauty Salon Reviews (1)
T and L Beauty Salon Rating
Description: Beauty Salons, Nail Salons, Beauty Salons (NAICS: 812112)
Address: 6316 Horsepen Road, Richmond, Virginia, United States, 23226
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Review: I brought my 14 year old daughter to this salon to have a permanent straight hair. The salon charged me $220.00. Three days after my daughter washed her hair as instructed, my daughter's hair went back to its natural wavy hair. I brought back my daughter to the salon to show them that her hair was not straighten at all and when I asked for a refund, the employee who did her hair said they do not give refund but is willing to do her hair again. My daughter was not satisfied with the service and the way her hair was done so she refused to have the same employee or any of the employee on the salon touch her hair. The employee also stated that they have a policy that their business does not give refund. Is this true?Desired Settlement: Refund.
Business
Response:
After speaking with [redacted] from the company on 9/4/13 their policy states if for any reason the company fails to meet customer's expectations company will redo style at no charge to the customer. No refunds will be given.