Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Nowhere do I see an apology of any sort about the damage they directly caused or indirectly allowed to happenI stand by my initial complaint and can, in no way, ever recommend these people to care for another's lawnI tried a few times to contact [redacted] but he never called me back to discuss the problemI left messages with [redacted] and another receptionist requesting [redacted] call me back but he did not I got no messages on my phone from him and no missed calls from him regarding this issue- [redacted]
First and foremost T and T Lawn Services takes great pride in providing quality service to our customers, as we are aware that one complaint spreads faster to customers than many complaints This is our response to the above mentioned claim.In response to the letter submitted to the Better Business Bureau on August 10th, The letter states that our crews have caused destruction to parts of his property over the past couple of years and that mowers have broken and displaced the conduit running to the hot tub.Mid June 2015, customer called about damage to his fence posts Our General Manager (GM) went to the property and met with the customerCustomer demonstrated to him, by acting out a scenario, of how he thinks our employees operate the machinesHe did so by running around his yard throwing himself against the fence several timesWe discussed with the customer that damages could be due to the trimmer string coming in contact with the posts for several years and agreed to try and avoid the from occurring in the futureWe discussed with the customer that this is unavoidable in order to cut all the grass around the post.The customer also stated the conduit running to the hot tub had been damaged the fall before, however; there was no visible damage at that point because it had been apparently fixedThe only proof damage had occurred was a receipt for material produced by customer Our GM assured him that we couldn't have come in contact with the conduit but agreed to stay clear of that areaSix months has passed before this was brought to our attention, therefore there was nothing we could do.The customer also insisted we were slamming his gate openThe GM and customer reviewed the gate situation and both determined damages to the latch and hinges were due to how they were facedFacing into the wind is what was causing the gate to catch and swing openThe customer agreed that this was possibleWe agreed that he would install a washer on the pull string that was connected to the latch, and he would provide a bracing object so it could not blow closed while we were at the propertyAugust 6th, 2015, customer called our office and said that due to the thunder , wind and hail storm the night before our crews hurriedly left his property and the latch broke along with a picket on his fence from when the gate flew openThe GM contacted him as soon as he got the chance, unfortunately he was not able to make contact with the customer before receiving an email with an attached receipt for the latch and the picket The Office Manager emailed him back to let him know we apologized that the GM hadn't made it to his property yet, but we would take care of the $in parts and $for his laborThis was taken off of his bill.I hope this letter has addressed all of the above concerns.Thank you,T and T Lawn Services
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Nowhere do I see an apology of any sort about the damage they directly caused or indirectly allowed to happen. I stand by my initial complaint and can, in no way, ever recommend these people to care for another's lawn. I tried a few times to contact [redacted] but he never called me back to discuss the problem. I left messages with [redacted] and another receptionist requesting [redacted] call me back but he did not. I got no messages on my phone from him and no missed calls from him regarding this issue. -[redacted]
First and foremost T and T Lawn Services takes great pride in providing quality service to our customers, as we are aware that one complaint spreads faster to customers than many complaints. This is our response to the above mentioned claim.In response to the letter submitted to the Better...
Business Bureau on August 10th, 2015. The letter states that our crews have caused destruction to parts of his property over the past couple of years and that mowers have broken and displaced the conduit running to the hot tub.Mid June 2015, customer called about damage to his fence posts. Our General Manager (GM) went to the property and met with the customer. Customer demonstrated to him, by acting out a scenario, of how he thinks our employees operate the machines. He did so by running around his yard throwing himself against the fence several times. We discussed with the customer that damages could be due to the trimmer string coming in contact with the posts for several years and agreed to try and avoid the from occurring in the future. We discussed with the customer that this is unavoidable in order to cut all the grass around the post.The customer also stated the conduit running to the hot tub had been damaged the fall before, however; there was no visible damage at that point because it had been apparently fixed. The only proof damage had occurred was a receipt for material produced by customer. Our GM assured him that we couldn't have come in contact with the conduit but agreed to stay clear of that area. Six months has passed before this was brought to our attention, therefore there was nothing we could do.The customer also insisted we were slamming his gate open. The GM and customer reviewed the gate situation and both determined damages to the latch and hinges were due to how they were faced. Facing into the wind is what was causing the gate to catch and swing open. The customer agreed that this was possible. We agreed that he would install a washer on the pull string that was connected to the latch, and he would provide a bracing object so it could not blow closed while we were at the property. August 6th, 2015, customer called our office and said that due to the thunder , wind and hail storm the night before our crews hurriedly left his property and the latch broke along with a picket on his fence from when the gate flew open. The GM contacted him as soon as he got the chance, unfortunately he was not able to make contact with the customer before receiving an email with an attached receipt for the latch and the picket. The Office Manager emailed him back to let him know we apologized that the GM hadn't made it to his property yet, but we would take care of the $7.21 in parts and $10.00 for his labor. This was taken off of his bill.I hope this letter has addressed all of the above concerns.Thank you,T and T Lawn Services
Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Nowhere do I see an apology of any sort about the damage they directly caused or indirectly allowed to happenI stand by my initial complaint and can, in no way, ever recommend these people to care for another's lawnI tried a few times to contact [redacted] but he never called me back to discuss the problemI left messages with [redacted] and another receptionist requesting [redacted] call me back but he did not I got no messages on my phone from him and no missed calls from him regarding this issue- [redacted]
First and foremost T and T Lawn Services takes great pride in providing quality service to our customers, as we are aware that one complaint spreads faster to customers than many complaints This is our response to the above mentioned claim.In response to the letter submitted to the Better Business Bureau on August 10th, The letter states that our crews have caused destruction to parts of his property over the past couple of years and that mowers have broken and displaced the conduit running to the hot tub.Mid June 2015, customer called about damage to his fence posts Our General Manager (GM) went to the property and met with the customerCustomer demonstrated to him, by acting out a scenario, of how he thinks our employees operate the machinesHe did so by running around his yard throwing himself against the fence several timesWe discussed with the customer that damages could be due to the trimmer string coming in contact with the posts for several years and agreed to try and avoid the from occurring in the futureWe discussed with the customer that this is unavoidable in order to cut all the grass around the post.The customer also stated the conduit running to the hot tub had been damaged the fall before, however; there was no visible damage at that point because it had been apparently fixedThe only proof damage had occurred was a receipt for material produced by customer Our GM assured him that we couldn't have come in contact with the conduit but agreed to stay clear of that areaSix months has passed before this was brought to our attention, therefore there was nothing we could do.The customer also insisted we were slamming his gate openThe GM and customer reviewed the gate situation and both determined damages to the latch and hinges were due to how they were facedFacing into the wind is what was causing the gate to catch and swing openThe customer agreed that this was possibleWe agreed that he would install a washer on the pull string that was connected to the latch, and he would provide a bracing object so it could not blow closed while we were at the propertyAugust 6th, 2015, customer called our office and said that due to the thunder , wind and hail storm the night before our crews hurriedly left his property and the latch broke along with a picket on his fence from when the gate flew openThe GM contacted him as soon as he got the chance, unfortunately he was not able to make contact with the customer before receiving an email with an attached receipt for the latch and the picket The Office Manager emailed him back to let him know we apologized that the GM hadn't made it to his property yet, but we would take care of the $in parts and $for his laborThis was taken off of his bill.I hope this letter has addressed all of the above concerns.Thank you,T and T Lawn Services
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Nowhere do I see an apology of any sort about the damage they directly caused or indirectly allowed to happen. I stand by my initial complaint and can, in no way, ever recommend these people to care for another's lawn. I tried a few times to contact [redacted] but he never called me back to discuss the problem. I left messages with [redacted] and another receptionist requesting [redacted] call me back but he did not. I got no messages on my phone from him and no missed calls from him regarding this issue. -[redacted]
First and foremost T and T Lawn Services takes great pride in providing quality service to our customers, as we are aware that one complaint spreads faster to customers than many complaints. This is our response to the above mentioned claim.In response to the letter submitted to the Better...
Business Bureau on August 10th, 2015. The letter states that our crews have caused destruction to parts of his property over the past couple of years and that mowers have broken and displaced the conduit running to the hot tub.Mid June 2015, customer called about damage to his fence posts. Our General Manager (GM) went to the property and met with the customer. Customer demonstrated to him, by acting out a scenario, of how he thinks our employees operate the machines. He did so by running around his yard throwing himself against the fence several times. We discussed with the customer that damages could be due to the trimmer string coming in contact with the posts for several years and agreed to try and avoid the from occurring in the future. We discussed with the customer that this is unavoidable in order to cut all the grass around the post.The customer also stated the conduit running to the hot tub had been damaged the fall before, however; there was no visible damage at that point because it had been apparently fixed. The only proof damage had occurred was a receipt for material produced by customer. Our GM assured him that we couldn't have come in contact with the conduit but agreed to stay clear of that area. Six months has passed before this was brought to our attention, therefore there was nothing we could do.The customer also insisted we were slamming his gate open. The GM and customer reviewed the gate situation and both determined damages to the latch and hinges were due to how they were faced. Facing into the wind is what was causing the gate to catch and swing open. The customer agreed that this was possible. We agreed that he would install a washer on the pull string that was connected to the latch, and he would provide a bracing object so it could not blow closed while we were at the property. August 6th, 2015, customer called our office and said that due to the thunder , wind and hail storm the night before our crews hurriedly left his property and the latch broke along with a picket on his fence from when the gate flew open. The GM contacted him as soon as he got the chance, unfortunately he was not able to make contact with the customer before receiving an email with an attached receipt for the latch and the picket. The Office Manager emailed him back to let him know we apologized that the GM hadn't made it to his property yet, but we would take care of the $7.21 in parts and $10.00 for his labor. This was taken off of his bill.I hope this letter has addressed all of the above concerns.Thank you,T and T Lawn Services