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T C F National Bank Minnesota

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Reviews Bank T C F National Bank Minnesota

T C F National Bank Minnesota Reviews (226)

February 9, 2017
 
Ms.
[redacted]
[redacted]
[redacted] [redacted]
Chicago,
IL 60637-3604 
 
Re:       Revdex.com Case # [redacted]
 
Dear
Ms. [redacted],
 
We
received the inquiry you submitted to...

the Revdex.com and appreciate
the opportunity to respond to your concerns.
 
You
express concern regarding the resolution of your electronic transaction error
dispute.
 
TCF
Bank (“TCF”) records indicate that you filed an error dispute regarding a $167 debit
card transaction because you stated you had used cash to pay for the
transaction. TCF determined that the dispute required additional research. On
November 17, 2016, we sent you a questionnaire regarding your dispute and
temporarily credited your account for the transaction. When the questionnaire
was not returned in a timely manner, TCF was unable to pay the dispute and
debited your account for the temporary credit of $167.00 on December 8, 2016.
This debit caused the account balance to become overdrawn.
 
When
the account remained overdrawn, TCF closed the account and sent the balance
owing of $202 to [redacted] Financial ([redacted]) for collection and reported the account to
ChexSystems for insufficient funds activity on February 6, 2017.
 
On
December 20, 2016 you contacted TCF’s Customer Service Line and the
questionnaire answers that you provided to our team member were forwarded for
review. Review of the answers indicated that you had a copy of the receipt
showing that cash was used to pay for the transaction and that it would be
faxed to TCF. This documentation has not been received as of this date. If you
can provide a copy of this receipt, we will conduct an additional review. We
have provided a postage paid envelope for your convenience.
 
You
also express concern regarding the availability of funds in your other checking
account.
 
On January
29, 2017 you opened a new checking account ending in [redacted] with a check in the
amount of $3,400. On January 31, 2017, TCF placed a hold on the funds due to information
that was received from the paying bank, Chase Bank, indicating that the check
may not be
paid. The hold expired on February 6, 2017 and we see that you were able to use
your account. Per your request, we have closed your account ending in [redacted]. The
account had a zero balance.
 
Ms.
[redacted], we appreciate you taking the time to bring your concerns to
our attention.
 
Sincerely,
 
Courtney
L.
Customer
Response Representative
 
Cc:       [redacted], Mediation Coordinator,
Revdex.com

I am rejecting this response because:TCF  is breaking several of state laws one is the MPAA they have to prove the money was his. Also the amount of money under property laws you cannot bring the account balance to zero you can only take a percentage of the money. Also they closed my account illegally therefore if we don't come up with resolve I will be taking legal action.See Michigan State Law exemptions.

June 2, 2016   Ms. [redacted] Cicero, IL 60804   Re:       Revdex.com Case # [redacted]   Dear Ms. [redacted],   We received the inquiry you submitted to the Revdex.com and appreciate the opportunity to respond to your concerns. ...

  You express concern regarding overdraft fees that were assessed to your account. We would like to take this opportunity to explain why the overdraft fees were incurred in this instance.   Your account may incur an overdraft fee for any transaction that exceeds your available balance at the time it is processed. In arriving at the available balance, we deduct outstanding check card authorizations and check deposits that are not yet available for withdrawal. The overdraft notice dated May 20, 2016 (copy enclosed) shows that your available balance after pending and posted transactions was overdrawn $296.32. Your account was assessed overdraft fees because ATM and pin-based debit card transactions were presented for payment from your account when there were insufficient funds in the account.   You also expressed concern regarding PIN-based debit card transaction processing.   TCF’s Terms and Conditions for Checking and Savings Accounts explain that PIN transactions are generally posted to your Account the same Business Day on which they happen. The Terms and Conditions further explain that the cutoff time for deposits and withdrawals is 2 p.m. in Illinois. Please note that some merchants may require you to enter your PIN to complete a transaction but then process the transaction as if were “off line.” We have no control over the way merchants process their transactions. We apologize for any misunderstanding there may have been regarding this matter.   TCF records indicate that between May 23, 2016 and May 24, 2016, your account incurred $185 in overdraft fees. TCF reversed $74 on May 24, 2016. To assist you, we have reversed the remaining $111 of these fees. This transaction will appear as a credit on your next statement.   Ms. [redacted], we hope this explains TCF’s policies more fully.   Sincerely,       Courtney L. Customer Response Representative   Cc:      [redacted], Mediation Coordinator, Revdex.com

...

                                        ... November 7, 2017           Ms. [redacted] Racine, WI 53405       Re:      Revdex.com Case # [redacted]   Dear Ms. [redacted],   We received the inquiry you submitted to the Revdex.com and appreciate the opportunity to respond to your concerns.   You express concern regarding the resolution of your electronic transaction merchant dispute.   A review of our records indicate that on October 7, 2017, you filed a dispute regarding $555.90 in debit card funded transactions because you stated that you did not authorize the merchant to withdraw the funds. TCF completed research and was unable to pay your dispute because it involves a signed agreement with the merchant.   While we sympathize with your situation, TCF does not have any recovery rights in this matter. Please contact the merchant directly to request a refund. We recommend filing a police report, and would be happy to provide any information we have to their investigation.   Ms. [redacted], we trust that we have clarified the actions that were taken with regard to your electronic transaction merchant dispute.   Sincerely,       Erik M. Customer Response Representative   Cc:      [redacted], Mediation Coordinator, Revdex.com

September 28, 2016   Ms. [redacted] Chicago, IL 60614   Re:      Revdex.com Case # [redacted]             CFPB Case # [redacted]...

            Dear Ms. [redacted],   We received the inquiries you submitted to the Revdex.com and the Consumer Financial Protection Bureau. We appreciate the opportunity to respond to your concerns.   TCF Bank (“TCF”) records indicate that when your checking account ending in [redacted] remained overdrawn, the balance owing of $431.75 was sent for [redacted] Financial (“[redacted]”) for collection and the account was reported to ChexSystems for insufficient funds activity on September 23, 2016.   While we sympathize with your situation and understand that you wanted to prevent the account from being reported to ChexSystems, we are unable to delay the account closing process and subsequent reporting unless an owing balance is paid in full prior to the scheduled closure date. You may contact [redacted] Financial directly to make payment arrangements at ###-###-####.   TCF has a duty to report only accurate information to consumer reporting agencies. At the time that TCF closed your account, the information reported to ChexSystems was accurate and that fact has not changed. Please note that the information reported to ChexSystems may remain listed on your report for the retention period designated by that agency.   Ms. [redacted], we thank you for taking the time to share your concerns with us.   Sincerely,       Courtney L. Customer Response Representative   Cc:      [redacted], Mediation Coordinator, Revdex.com             Consumer Response, Consumer Financial Protection Bureau

December 12, 2016   [redacted] Chicago, IL 60644   Re:       Revdex.com Case # [redacted]   Dear Ms. [redacted],   We received the inquiries you submitted to the Revdex.com and TCF’s online banking website. We appreciate the...

opportunity to respond to your concern.   You express concern about overdraft fees that were assessed to your account.   Your current overdraft elections for checking account ending in 1948 show that you asked TCF to pay your ATM, everyday debit card transactions, checks, ACH transactions, and electronic transfers that exceed your account’s available balance at the time of the authorization request.   While there may be sufficient funds in your account at the time we authorize a debit card purchase, later transactions may cause the purchase to overdraw your account once it arrives at TCF for payment (“settlement”). We are sorry for any misunderstanding there may have been when you were making your elections.   TCF may decide to either pay or not pay any Item submitted to us for payment from your account if the item exceeds your available balance at the time of posting. We will charge you a fee, called a “returned item NSF fee,” each time an item is submitted (or resubmitted) to us for payment from your account, and we return the item without paying it. Please note that choosing to authorize checks, ACHs and transfer transactions that exceed your available balance at the time of the authorization request will not guarantee payment of the transactions.   Our records indicate that between November 3, 2016 and December 2, 2016 you incurred a $555 in overdraft fees when transactions were presented for payment from your account when there were insufficient funds. To assist you, we have reversed $278 of these fees.   To further assist you, we have also enclosed our What You Need to Know About Bank Service Charges and Overdraft Fees” brochure for your review. This is a great resource to assist customers with avoiding or reducing overdraft fees in the future.   Ms. [redacted], we trust this information addresses your concern.   Sincerely,     Nash J. Customer Response Representative   Cc:       [redacted], Mediation Coordinator, Revdex.com

August 3, 2016   Mr. [redacted] [redacted] Chicago, IL 60634-4034   Re:       Revdex.com Case # [redacted]   Dear Mr. [redacted],   We received the inquiry you submitted to the Revdex.com and appreciate the opportunity to respond...

to your concerns.   You express concern regarding the availability of funds in your TCF Bank (“TCF”) checking account.   TCF records indicate that on July 22, 2016 you deposited a check in the amount of $2,480, received $700 cash back and then deposited the $700 in cash back into your checking account ending in 6331 at our Jewel Osco Bensenville branch location.   TCF’s Terms and Conditions for Checking and Savings Accounts explain that the first $250 of a check deposit will be available on the day of deposit. The remaining funds will be available on the second business day after the day of deposit; in this case July 26, 2016. We are sorry for any miscommunication there may have been regarding the availability of your deposit. We have forwarded your comments to the appropriate manager for review.   We also understand that you may have incurred merchant fees due to the unavailable funds. So that we can further assist you, please provide documentation for our consideration in reimbursement of these fees. We have enclosed a postage paid envelope for your convenience.   Our records do not indicate that TCF has reported you to any of the credit bureaus. We understand from your inquiry that you may have been reported by your car loan provider, please contact them regarding any reporting they may have submitted to the credit bureaus.   Mr. [redacted], we thank you for sharing your concerns with us.   Sincerely,       Courtney L. Customer Response Representative   Cc:       [redacted], Mediation Coordinator, Revdex.com

September 8, 2016   Ms. [redacted] Minneapolis, MN 55420   Re:      Revdex.com Case # [redacted]   Dear Ms. [redacted],   We received the inquiry you submitted to the Revdex.com and appreciate the opportunity to respond to your concerns....

  You express concern regarding a check in the amount of $55.67 that was deposited into your account ending in [redacted] on August 23, 2016. We understand from your inquiry that a check you received had no payee and that you wrote your name in the payee field.   According to TCF’s Terms and Conditions for Checking and Savings Accounts we may refuse to accept all or any part of a deposit for any reason. We are not responsible for a deposit until a TCF employee has received, verified, and accepted it.   To protect the security of our customer’s accounts, TCF typically does not accept checks that are altered by anyone other than the check maker. We apologize for any inconvenience this situation has caused you and recommend initiating a check cashing transaction at the paying bank.   Ms. [redacted], thank you for banking with TCF and for bringing this matter to our attention.   Sincerely,       Erik M. Customer Response Representative   Cc:      [redacted], Mediation Coordinator, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Yea, A manager finally actually looked at the transactions and removed the one that shouldn't have been there. If you look both fees. The 30th has Amazon, Holiday, and Kwik coming out leaving me at -7; leaving my first nsf feem, Which is legit. But then They posted and the next day as it posted in the opposite order, giving me a NSF on the Amazon used to remove the funds and give me an NSF fee the day prior. I know this wasn't done by some greedy hand laughing as the fees got post. Its a bug in the coding of the software running your business. This complaint was more for the fact that no matte who I call, No one actually looked and just said yea, you got charged and have a nice day. It wasnt until I had to ask for a manager and force him to look close to see the charges and how they processed for anyone to do anything about it.

April 18, 2016 Ms. [redacted] Minneapolis, MN 55406 Re:      Revdex.com Case # [redacted] Dear Ms. [redacted], We received the inquiry you submitted to the Revdex.com and appreciate the opportunity to respond to your concerns. You express concern...

regarding a transaction that was processed from your business account at TCF Bank (“TCF”). Review of our records indicates that check #2425 for $10,000 was processed from your business account on March 25, 2016 as $19,000 in error. To correct this error, a credit of $9,000 was processed to your account on April 15, 2016. Ms. [redacted], we thank you for bringing this matter to our attention and apologize for any inconvenience this issue may have caused you. Sincerely, Courtney L. Customer Response Representative Cc:      [redacted], Mediation Coordinator, Revdex.com [redacted]

...

                                        ...   April 2, 2018     Mr. [redacted] Chicago, IL 60629       Dear Mr. [redacted],   We received your letter regarding a possible fraudulent endorsement and appreciate your patience while we address your concerns.   We regret any inconvenience you may have experienced if a check made payable to you was processed without your authorization.   While we sympathize with your situation, we are not able to reimburse you for the check that you describe in your inquiry. We were not able to locate the check in our system with the information you provided. Additionally, we would have no recourse in this matter because we unable to determine if an endorsement is fraudulent at the time a check is cashed or deposited. We recommend filing a dispute with the check maker at your earliest convenience.   We understand how disheartening this situation may be; however, your best course of action is to work with local law enforcement and other criminal agencies with their investigations of the case. You can be assured that TCF will cooperate with law enforcement if needed.   Mr. [redacted], we thank you for bringing this matter to our attention and apologize that we cannot be of more assistance.   Sincerely,         Erik M. Customer Response Representative

Initial Business Response /* (1000, 5, 2016/02/25) */
February 25, 2016
Ms. [redacted] W [redacted] XXXXX-XXXX
Re: Revdex.com Case # XXXXXXXX
Dear Ms. [redacted],
We received the inquiry you submitted to the Revdex.com and appreciate the opportunity to respond to your...

concern regarding the closure of your TCF accounts.
TCF, like other financial institutions, reviews information to ensure we have a reasonable level of understanding regarding each customer's banking relationship.
As part of this process, we sent you a questionnaire requesting additional information. We regret any confusion there may have been when we received your initial response; however, we needed clarification to finalize the request.
Our records indicate we have received all the required information on February 17, 2016 and reopened your accounts on that day. We consider the request complete at this time.
Ms. [redacted], we apologize for any inconvenience this caused you and are pleased to see that we were able to obtain the information and to reopen your accounts.
Sincerely,
Courtney **
Customer Response Representative
Cc: [redacted] Mediation Coordinator, Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/03/07) */
The consumer indicated that he/she ACCEPTED the business response.

July 12, 2017         Ms. [redacted] Eastpointe, MI 48021       Re:      CFPB Case # [redacted]             Revdex.com Case # [redacted]...

            OCC Case # [redacted]               Dear Ms. [redacted]:   We received the inquiries you submitted to the Consumer Financial Protection Bureau, the Revdex.com, and the Office of the Comptroller of the Currency.  We appreciate the opportunity to respond to your concerns.   You express concern regarding the opening of your TCF Bank (“TCF”) checking account.   TCF records indicate that we previously responded to you regarding this issue on March 24, 2017. In our response, we indicated that your account was corrected to list your name as [redacted] on March 15, 2017. Our records continue to show this information and we apologize for any misunderstanding regarding this matter.   While we do not have record of a previous request to close your account, we have closed your account ending in [redacted] per your request. The account was at a zero balance at the time of closure.   Ms. [redacted], we thank you for having allowed TCF to serve you.   Sincerely,       Courtney L. Customer Response Representative   Cc:      Consumer Response, Consumer Financial Protection Bureau                                     ... [redacted], Mediation Coordinator, Revdex.com             Customer Assistance, Office of the Comptroller of the Currency

Initial Business Response /* (1000, 7, 2015/06/15) */
June 15, 2015
Mr. [redacted]
[redacted]
Chicago, IL 60638
Re: Revdex.com Case # [redacted]
Dear Mr. [redacted],
Thank you for your letter regarding your TCF checking account. We appreciate the opportunity to respond to your...

concern.
You expressed concern regarding overdraft fees that were assessed to your account.
We would like to take this opportunity to explain how the overdraft fees were incurred in this situation. Your account may incur an overdraft fee for any transaction that exceeds the available balance at the time it is processed. In arriving at the available balance, we deduct outstanding check card authorizations and check deposits that are not yet available for withdrawal.
For example the overdraft notices dated May 27, 2015, and May 28, 2015 (copies enclosed) shows that your available balance after pending and posted transactions was overdrawn, which is why your account was assessed an overdraft fee. Overdraft fees are calculated the morning after your account is overdrawn and will now display as pending fees in the "Transactions pending" section of the Account Register page in online banking. In mobile banking pending fees are indicated by an asterisk (*). Pending fees will appear in online and mobile banking by 12:30 p.m. Central Time.
TCF gives you certain choices, described below, when you overdraw your Account.
CHOICE 1: ATM and Everyday Debit Card Transactions
You can ask TCF, at its discretion, to authorize and pay overdrafts on your ATM and everyday debit card transactions. Opting-in does not guarantee authorization of every transaction. If TCF authorizes your overdraft transaction, you will pay an overdraft fee. By choosing to not to opt-in, TCF will decline your ATM and debit card transactions that exceed your available Account balance at the time of the transaction. You will not be charged a fee for declined transactions.
CHOICE 2: Checks, Electronic Transactions (Not Involving the use of Your Debit Card), and Transfers
You can ask TCF, at its discretion, to authorize and pay overdrafts on your checks, electronic transactions, and transfers. Opting-in does not guarantee payment of every item. If TCF pays your overdrafts, you will pay an overdraft fee. If TCF does not pay an overdraft, you will pay a returned item NSF fee. You may also be charged fees by the merchant or person you were trying to pay. By choosing to not opt-in, your checks, electronic transactions, and automatic transfers that exceed your available account balance will not be paid. You will pay a returned item NSF fee. You may also be charged fees by the merchant or person you were trying to pay.
Your current overdraft elections authorize TCF to pay overdrafts for both choices. Changing your overdraft choice(s) may help you avoid future overdraft fees, and you may do so at any time by calling us at [redacted], visiting a TCF branch, using TCF's online banking service, or using TCF's ATMs (for ATM and everyday debit card transactions).
To further assist you, we have enclosed our brochure "What You Need to Know about Bank Service Charges and Overdrafts" for your review. This is a great resource for our customers to assist them in avoiding or reducing deposit service fees.
TCF records indicate that between May 28, 2015 and May 29, 2015 your account incurred $185 in overdraft fees. Because you are a valued customer, we have reversed those fees. This transaction will appear as a credit on your next statement.
Mr. [redacted], we thank you for banking with TCF and consider it a privilege to serve your banking needs.
Sincerely,
Erik M.
Customer Response Representative
CC: [redacted], Operations Manager, Better Business Bur

I am rejecting this response because: an automatic annual payment for car insurance was done which is automatic payment. And does not constitute or support claim denial

...

                                        ... June 29, 2017         [redacted] Denver, CO 802497       Re:       Revdex.com Case # [redacted]   Dear Ms. [redacted],   We received the inquiries you submitted to the Revdex.com and TCF’s online banking website. We appreciate the opportunity to respond to your concerns.   You express concern regarding TCF authorizing transactions for ATM and everyday debit card transactions when there is an insufficient available balance in your account.   The Overdraft Election section of your account agreement that you signed on April 7, 2017 (copy enclosed) indicates that you asked TCF to pay ATM, everyday debit card transactions, checks and ACH transactions that exceed your account’s available balance at the time of the authorization request.   Our records for your account ending in 2349 indicate that between April 19, 2017 and April 20, 2017 you incurred $222 in overdraft fees. When your account remained overdrawn, TCF closed the account. The balance owing of $301.62 was sent to [redacted] Financial ([redacted]) for collections and the account was reported to ChexSystems for insufficient funds activity.   To assist you, we have reduced the balance owed by $222. You may pay the remaining balance of $301.62 to TCF directly.   You also express concern regarding the service you received from our collection agency [redacted] Financial. We apologize if the service you received from [redacted] did not meet your expectations. We have forwarded your comments to [redacted] who has placed your work phone number on a Do-Not-Call list.   Ms. [redacted], we hope this addresses your concerns.   Sincerely,     Nash J. Customer Response Representative   Cc:       [redacted], Mediation Coordinator, Revdex.com

December 29, 2016   Mr. [redacted] Gilbert, AZ 85296   Re:      Revdex.com Case # [redacted]   Dear Mr. [redacted],   We received the inquiry you submitted to the Revdex.com and appreciate the opportunity to respond to your...

concerns.   You express concern regarding overdraft fees that were assessed to your TCF Bank (“TCF”) checking account ending in 7810. We would like to take this opportunity to explain why the overdraft fees were incurred.   The overdraft notice you received dated December 12, 2016 (copy enclosed) shows that your available balance after pending and posted transactions was overdrawn by $93.90. This is why your account incurred overdraft fees. In arriving at the available balance, we deduct outstanding debit card authorizations and check deposits that are not yet available for withdrawal. While there may be sufficient funds in your account at the time we authorize the purchases, later transactions may cause the purchase to overdraw your account once it arrives at TCF for payment (“settlement”). For example, your account was assessed five overdraft fees on December 13, 2016 due to debit card transactions that arrived for payment.   TCF records indicate that between December 13, 2016 and December 14, 2016 your account incurred $222 in overdraft fees. To assist you, we have reversed these fees. This transaction will appear as a credit on your next statement.   Mr. [redacted], we hope this explains TCF’s policy more fully and thank you for taking the opportunity to communicate your concerns with us.   Sincerely,       Courtney L. Customer Response Representative   Cc:      [redacted], Mediation Coordinator, Revdex.com

December 22, 2017 Re:      Ms. [redacted]Revdex.com Case # [redacted] We have received the inquiry Ms. [redacted] submitted to the Revdex.com and appreciate the opportunity to respond.  On December 13, 2017 and December 14, 2017, we reached out to Ms....

[redacted] directly regarding the issue. We have compensated her in the amounts of $177.77 and $148 for the remaining overdraft fees and transactions included in her electronic transaction dispute. Ms. [redacted] stated she is satisfied with this resolution. If you have any further questions regarding this matter, please do not hesitate to contact us. Sincerely,   Courtney L.Customer Response Representative Cc:      [redacted], Mediation Coordinator, Revdex.com

October 27, 2016   [redacted] Inkster MI  48141   Dear Ms. [redacted],                  We received the inquiry you submitted to the Revdex.com and appreciate the...

opportunity to respond to your concerns.   We apologize if the service you received from our Customer Service Line did not meet your expectations. It is our goal to provide services that are helpful. We are committed to providing a positive experience for each and every customer.   You express concern regarding overdraft fees that were assessed to your account.   Our records show that between October 10, 2016 and October 13, 2016, transactions were presented for payment when there was an insufficient available balance, resulting in $148 in overdraft fees. We have already reversed $25 of these fees. To further assist you, we have reversed the remaining $123 of the fees. This transaction will appear as a credit on your next account statement.   We would like to take this opportunity to explain how the overdraft fees were incurred in this situation. Your account may incur an overdraft fee for any transaction that exceeds the available balance at the time it is processed. In arriving at the available balance, we deduct outstanding debit card authorizations and check deposits that are not yet available for withdrawal. While there may be sufficient funds in your account at the time we authorize a debit card purchase, later transactions may cause the purchase to overdraw your account once it arrives at TCF for payment (“settlement”).   For example, in the notice dated October 10, 2016, your beginning available balance was $895.98. From this balance, we subtracted the transactions that were pending; in this case, the debit card authorization for $350.50. The available balance was then $545.48. Then we subtracted the transactions that were posting; in this case, the nine transactions totaling $672.99. The available balance after pending and posted transactions was therefore negative $127.51, which is why your account was assessed overdraft fees. Overdraft fees are assessed to an account on the business day following the insufficient funds activity. We have enclosed copies of your Special Handling notices for your review of this process.   Regarding limits on overdraft fees, TCF’s Deposit Account Services and Prices Schedule explains that there is no overdraft fee assessed for items TCF pays in a processing day if your account is overdrawn by $5 or less at the end of that day. There is also no overdraft fee for items TCF pays that are under $1, and there is a combined limit of 5 overdraft and returned item NSF fees per day.           You also express concern regarding TCF’s online banking information.   When checking your account balance online, you should refer to your available balance. This generally represents your available balance as of the date and time displayed. It reflects pending debit card transactions, other electronic deposits and payments, and any holds that may affect the account. Your available balance may change throughout the day as the account is used and as TCF processes transactions.   Generally, between the hours of 10pm and 6am, TCF’s nightly processing is in effect, and your online banking activity may not reflect all transactions that have not finished processing. As a result, your activity and balance information may not be accurate if you check your account between these times.   We have enclosed our brochure, What You Need to Know About Bank Service Charges and Overdrafts. This is a great tool for our customers to understand how overdraft fees are assessed and how to reduce or avoid them in the future.   Ms. [redacted], we thank you for allowing us to serve you and trust this clarifies the activity on your account.   Sincerely,     Deborah Z Customer Response Representative   Cc:      [redacted], Mediation Coordinator, Revdex.com

February 26, 2018         Ms. [redacted] Blue Island, IL 60406       Dear Ms. [redacted]:   We received the additional inquiry you submitted to the Revdex.com and appreciate the opportunity to further respond to your concerns regarding your automated deposit.   In our previous response dated February 19, 2018, we explained that your automated deposit in the amount of $1,233 processed to your account ending in [redacted] on February 2, 2018. We understand from your inquiry that you want the deposit to process to your new checking account ending in [redacted].   We also understand that you have contacted the payer to change the account information. Automated deposits may require an additional time period for an update to process and TCF is unable to access or confirm the updated information ahead of the next processing date. If you would like to confirm this information before that time, please contact the payer directly.   Ms. [redacted], we thank you for your additional correspondence.   Sincerely,       Courtney L. Customer Response Representative

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