T D Brick Pointing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I've reached out to Mr [redacted] to request a cancellation of the work and return of my deposit several timesI explained at the beginning of our communication that I am disabled with a traumatic brain injury and that I would need him to be very specific regarding any details of the work and very patient with me because I have to write everything down I agreed to give him the deposit pending he gave me time to transfer the money from my savings to the checking accountA projected start or finish date was not included in the proposal, but was expressly stated verbally to begin on 3/11/ I confirmed with the Gas company that work was to begin on 3/11/2015, according to their work orderHowever, when I went to see the Penn Hills Code Enforcement Office, Allegheny Plumbing, and Oakmont Water Authority, a work order hadn't been requestedOn or around 3/20/15, I requested Mr [redacted] to meet with my former husband to discuss the work and explain the project and schedule to himHe refused to meet again because he was "too busy" and again refused to return my deposit At this point, I am no longer interested in Mr [redacted] doing the work because I do not trust him and feel already taken advantage ofI am again requesting the return of my depositWhen I contacted the State Attorney General's Office, I was made aware of the Pennsylvania Unfair Trade Practices and Consumer Protection LawAccording to the Act (and the Attorney General's Office), I was to be given a Notice of Cancellation to rescind the agreement at the time of signing the proposalI was never given such documentation, nor was it explained to me until I contacted the state Attorney General's office to file a complaintThe Attorney General's office provided me with the language of the Notice of Cancellation and suggested I send it independently to prevent Mr [redacted] from taking action on my propertyI sent a certified letter on 3/25/2015, which as of today 4/10/2015, has not been collected from the post officeWe are over a month from the date of discussion regarding this work and one day shy of a month from the expressly stated start dateI do not wish to proceed with the work and would like to have my deposit returned Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

In Re: [redacted] To Whom It May Concern:I am responding to the complaint filed by [redacted] on April 1, 2015. Ms. [redacted] states in the complaint that the work was supposed to start on March 11 and nobody showed up. Ms. [redacted] and I signed a work order on March 3, 2015. Before we...

could start the work on her project, our company had to converse with the utility companies before starting the excavation work for the project. Six business days had passed from the signing of the proposal to the date of March 11, 2015. Ms. [redacted] stated on this date that she did not want us to come now because she was waiting and nobody showed up. We still have her deposit check in the amount of $1000.00. I would still like to proceed with this job for Ms. [redacted]. If this were to be the case, we would have to contact the utility companies again for their marking of the lines because their work is only valid for 30 days.I have enclosed a copy of the letter sent to Ms. [redacted] on March 11, 2015. As the letter states, we already have money invested in this job, and would like to continue the work as soon as reasonably possible. It would take approximately a week for the utilities to be marked and ready once she would give us the go-ahead again.If you have any questions or need further information, please feel free to contact me.Very truly yours,[redacted]TD Brickpointing, LLCMarch 11, 2015[redacted]Dear Ms. [redacted]:The purpose of this letter is to explain in detail the schedule of events leading up to this point. On March 2, 2015, you called me and asked about a brickpointing and excavation job. On March 2, 2015, I phoned you back and we scheduled an appointment for me to come to your place of residence and quote a job for you. On March 3, 2015,I came to your residence, quoted your job and gave you a Proposal for the work. (This Proposal was dated Februaiy 3, 2015 in error). The actual date of the visit was March 3, 2015. On this date, you and I discussed that I would have to phone the utility companies to discuss the project. Since March 3, 2015,I have spoken to you 10 times regarding the project. As you know, the utility companies have already started to come and mark the lines. We were still waiting for the rest of the utility companies to come.Only six business days has passed since the signing of this proposal. Even your deposit check was dated March 3, 2015. We have already invested countless man hours, materials and supplies on this project. We would like to continue the work on your project. If we do not continue the work, then my attorney will get involved, and you could risk losing your deposit.Please contact me as soon as possible.Thank you.[redacted]

Dear Mrs. [redacted]:I am in response to your letter dated July 29, 2015. At this time, I would like to address the issue of the “damaged concrete” that you stated happened while we were completing your project. I would like to point out to you, that at the time when I was quoting your project, you...

stated to me that you were very unhappy with the concrete contractor that did your sidewalk. My employees did not damage your concrete sidewalk. I did inspect the crack in the concrete after your accusation, and the specific crack has been there as there was dirt and mold in the crack. I do not feel my company is responsible for fixing a problem that had occurred prior to our work being performed.In reference to the issue about the rubberizing the chimney cap, this procedure was not on the original work order, so therefore, we are not going to include this for free at this time. We already flashed your chimney for NO CHARGE. This would have been a $600.00 charge, but we chose to do this for free. We do not feel that, due to your negative attitude, that we should complete more work for free.I have enclosed the original work order. You paid for everything on the work order. You told me you were happy with the job at that time. Now you want more work for free, and you are saying we cracked your concrete that was already cracked. I would like for you to tell me what you would like done that is not on the original work order? There is nothing that is left to do on the original work order as everything is complete. I am disappointed that you feel the need to bad-mouth my business publically and file claims with the Revdex.com when we completed your job according to the work order.Sincerely,[redacted]Cc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I've reached out to Mr. [redacted] to request a cancellation of the work and return of my deposit several times. I explained at the beginning of our communication that I am disabled with a traumatic brain injury and that I would need him to be very specific regarding any details of the work and very patient with me because I have to write everything down.  I agreed to give him the deposit pending he gave me time to transfer the money from my savings to the checking account. A projected start or finish date was not included in the proposal, but was expressly stated verbally to begin on 3/11/2015.  I confirmed with the Gas company that work was to begin on 3/11/2015, according to their work order. However, when I went to see the Penn Hills Code Enforcement Office, Allegheny Plumbing, and Oakmont Water Authority, a work order hadn't been requested. On or around 3/20/15, I requested Mr. [redacted] to meet with my former husband to discuss the work and explain the project and schedule to him. He refused to meet again because he was "too busy" and again refused to return my deposit.  At this point, I am no longer interested in Mr. [redacted] doing the work because I do not trust him and feel already taken advantage of. I am again requesting the return of my deposit. When I contacted the State Attorney General's Office, I was made aware of the Pennsylvania Unfair Trade Practices and Consumer Protection Law. According to the Act (and the Attorney General's Office), I was to be given a Notice of Cancellation to rescind the agreement at the time of signing the proposal. I was never given such documentation, nor was it explained to me until I contacted the state Attorney General's office to file a complaint. The Attorney General's office provided me with the language of the Notice of Cancellation and suggested I send it independently to prevent Mr. [redacted] from taking action on my property. I sent a certified letter on 3/25/2015, which as of today 4/10/2015, has not been collected from the post office. We are over a month from the date of discussion regarding this work and one day shy of a month from the expressly stated start date. I do not wish to proceed with the work and would like to have my deposit returned.
Regards,
[redacted]

In Re: ID #[redacted] To Whom It May Concern:I am responding to the additional complaint filed by [redacted]. Ms. [redacted] states in the complaint that the utility companies indicated that a work order had not been requested. This is an untrue statement as I made the necessary calls for the utility companies on March 6, 2015. The serial number of the call is: [redacted]. After checking with [redacted] some of the utility companies did not get back to them with the “go ahead” before March 11, 2015, so we could not start the job on that date.Regarding Ms. [redacted]’s meeting to be set up to meet with her former husband, she told me the only day and time was at 6:00 a.m. on the date she specified. I told her I had to pour a concrete job that morning and that I could not meet him at that specific time and date. I asked if we could schedule another date, and she said “no” that he could only do that specific date and time.I would still like to proceed with this job for Ms. [redacted]. If this were to be the case, we would have to contact the utility companies again for their marking of the lines because their work is only valid for 30 days.As we have stated before, our company has already invested money in this job, and would like to continue the work as soon as reasonably possible. It would take approximately a week for the utilities to be marked and ready once she would give us the go-ahead again.If you have any questions or need further information, please feel free to contact me.Very truly yours,[redacted]

Hello, Ms. [redacted]:  I am forwarding additional information regarding this complaint. In Mr. De[redacted]'s letter of 8-3-15, he states that he inspected the "crack" in the concrete step. If he indeed came to my home, he did not make his presence known. He never called to say that he was coming over. He never rang or knocked on my door to say that he was there. I would like to know if he has any proof (such a photo of the chip in the step) that he was indeed at the house and looked at the damage. The concrete sidewalk and porch are brand new, just installed in September 2014. As you can see from Mr. D[redacted]'s proposal, he doesn't go into much detail. The rubberizing around the flashing is something that I would have expected to be done to complete the job.  Whether or not he charged me for the flashing is irrelevant. As you will see in the pictures I have attached, he did not complete the installation to the finished end. As stated in my original letter with the timeline, his own workman said that he was returning to rubberize or caulk the chimney. During my first 2 calls with Mr. D[redacted], he never states that the job was complete. In fact, he states that he will return to complete the job when he returns to work on my daughter's house. It is during the third call that he says that the rubberizing is not necessary. And in the fourth call, that he is done-the job completed.I have included several photos of the places where there are very large gaps that should be caulking or have some type of sealing. As it is now, the areas are open to the elements and insects. He started the job, he took the money for the job. Now he should complete the job.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Since I have waited for three months, the repair must be completed by September 20, 2015. Please contact me by phone to confirm the date and time.
Regards,
[redacted]

Review: Company was to start job on 3-11-2015, waited all day no one showed up to work nothing! no one!

Business

Response:

In Re: [redacted] To Whom It May Concern:I am responding to the complaint filed by [redacted] on April 1, 2015. Ms. [redacted] states in the complaint that the work was supposed to start on March 11 and nobody showed up. Ms. [redacted] and I signed a work order on March 3, 2015. Before we could start the work on her project, our company had to converse with the utility companies before starting the excavation work for the project. Six business days had passed from the signing of the proposal to the date of March 11, 2015. Ms. [redacted] stated on this date that she did not want us to come now because she was waiting and nobody showed up. We still have her deposit check in the amount of $1000.00. I would still like to proceed with this job for Ms. [redacted]. If this were to be the case, we would have to contact the utility companies again for their marking of the lines because their work is only valid for 30 days.I have enclosed a copy of the letter sent to Ms. [redacted] on March 11, 2015. As the letter states, we already have money invested in this job, and would like to continue the work as soon as reasonably possible. It would take approximately a week for the utilities to be marked and ready once she would give us the go-ahead again.If you have any questions or need further information, please feel free to contact me.Very truly yours,[redacted]TD Brickpointing, LLCMarch 11, 2015[redacted]Dear Ms. [redacted]:The purpose of this letter is to explain in detail the schedule of events leading up to this point. On March 2, 2015, you called me and asked about a brickpointing and excavation job. On March 2, 2015, I phoned you back and we scheduled an appointment for me to come to your place of residence and quote a job for you. On March 3, 2015,I came to your residence, quoted your job and gave you a Proposal for the work. (This Proposal was dated Februaiy 3, 2015 in error). The actual date of the visit was March 3, 2015. On this date, you and I discussed that I would have to phone the utility companies to discuss the project. Since March 3, 2015,I have spoken to you 10 times regarding the project. As you know, the utility companies have already started to come and mark the lines. We were still waiting for the rest of the utility companies to come.Only six business days has passed since the signing of this proposal. Even your deposit check was dated March 3, 2015. We have already invested countless man hours, materials and supplies on this project. We would like to continue the work on your project. If we do not continue the work, then my attorney will get involved, and you could risk losing your deposit.Please contact me as soon as possible.Thank you.[redacted]

Review: To: TD Brick Pointing:

I am writing to you because you have not yet completed the work at my home in [redacted]. On May 14, 2015, I signed your proposal for work to 1. Rebuild my chimney from the flashing up and 2. Complete clean up.

Scaffolding was dropped off on June 12. With a rain delay, the job was started on Monday, June 22 by a worker named Dan, an 87 year old gentleman and a third utility man. They started around 8 am and worked until lunchtime. They didn’t come back after lunch.

They returned and worked Wednesday June 24 through Friday, June 26. On Friday, the elder man was in a hurry to leave because he had to babysit his grandson and left Dan to finish up and get the payment for the job. At the end of the day, Dan said they still had to come back to spray rubberized material around the flashing. I paid Dan the full amount of the job, even though it was not completed.

On Saturday, June 27, Dan and a utility worker came to take down the scaffolding. I was told they needed to move it to another job.

On Monday June 29, I spoke to you as to when you returning to complete the job. We discussed the rubberized flashing, the corners of the flashing not looking good and a (what I termed) as a gouge in a step off my porch directly under the work area. The sidewalk was installed just last September. You asked me to explain what a “gouge” was and I told you that something had dropped and a corner of the step had chipped off. By the end of the call, you never said that the job was done or when you were coming back to finish. So I waited for you to return.

Between July 6 and 17th, I spoke to you about returning to complete the work. At that time, you said you would return to finish the work when you came to do a project at my daughter’s home.

On Monday, July 20, I called you to say that after speaking with my daughter, she was not having any more work done at her home this summer. So I wanted to know when you were returning to finish the rubberizing. It was at this time that you told me that the rubberizing was not important and that it didn’t need done. When I reminded you that the corners of the flashing didn’t look finished, you told me that you didn’t charge me for the flashing. The sidewalk step chip is never discussed. At this time, you never say to me that the job is completed.

I called you again on Wednesday, July 22 and left a message wanting to know when you will return to finish this job, it wasn’t right. I had to leave you a message. You returned my call at 7:43 pm and left this approximate message. “In reference to finishing your chimney. Your chimney is done. I rebuilt it from the flashing up. I don’t understand what else I have to do. If you have any questions, call me.”

By saying that you did not charge me for the flashing doesn’t mean that the work that was done can be installed in a haphazard manner that looks unfinished and that is not properly sealed.

I am having the chip in the cement step looked at by the original contractor for a repair estimate. As soon as I receive the estimate, I will forward you a copy. Your proposal states that TD Brick Pointing is fully insured. This needs to be fixed. I have pictures of the step before June 9th and there is no damage.

These issues have been going on for over a month now and I feel that I am being taken advantage of. I have paid you the full amount that you asked for the job, without the job being completed. Now, I want you back to complete it. Your ad reads “Call TD Brick Pointing if you want the job done right”. That IS all I want.Desired Settlement: TD should complete the job. Specifically seal the flashing, give the flashing a finished look and repair to original condition the chip to the cement step,.

Business

Response:

Dear Mrs. [redacted]:I am in response to your letter dated July 29, 2015. At this time, I would like to address the issue of the “damaged concrete” that you stated happened while we were completing your project. I would like to point out to you, that at the time when I was quoting your project, you stated to me that you were very unhappy with the concrete contractor that did your sidewalk. My employees did not damage your concrete sidewalk. I did inspect the crack in the concrete after your accusation, and the specific crack has been there as there was dirt and mold in the crack. I do not feel my company is responsible for fixing a problem that had occurred prior to our work being performed.In reference to the issue about the rubberizing the chimney cap, this procedure was not on the original work order, so therefore, we are not going to include this for free at this time. We already flashed your chimney for NO CHARGE. This would have been a $600.00 charge, but we chose to do this for free. We do not feel that, due to your negative attitude, that we should complete more work for free.I have enclosed the original work order. You paid for everything on the work order. You told me you were happy with the job at that time. Now you want more work for free, and you are saying we cracked your concrete that was already cracked. I would like for you to tell me what you would like done that is not on the original work order? There is nothing that is left to do on the original work order as everything is complete. I am disappointed that you feel the need to bad-mouth my business publically and file claims with the Revdex.com when we completed your job according to the work order.Sincerely,[redacted]Cc: Revdex.com