T & D Computer Sales & Repair

Complaint number [redacted] I sold Mr [redacted] a dell OptiPlex for dollars I advised Mr [redacted] he had a day warranty that covered hardware only and that included the motherboard the cpu the heat sink cdrom/dvd/rw drive the power supply and hard drive Mr [redacted] called me and stated that the PC that he bought from me was running very slowlyHe brought computer over and I checked it out The computer had become infected with malware and viruses I removed these items and advised Mr [redacted] that I was not responsible for software issues I also did a free restore of the operating system and installed office and adobe reader and java and flash player I showed Mr [redacted] that the computer and now ran perfectlyMr [redacted] took computer home had it for a week or so and called up complaining that the computer was running slowly againI looked at computer advised Mr [redacted] that certain adult websites contain and viruses and that they would continue to attack his system if he frequented them This time his computer so infected that it required a fresh restore of operating system I then removed the malware and again the computer was working fine when he left my office Even though I don’t warranty software I did this for him for the second time free of charge After a few days he called again stating that the pc was running slowly and he wanted it fixed and that It was my fault it was running slowI advised him he had it infected again from the adult porn sitesI told him this time it will be dollars to fix it, he got upset and became belligerentI then advised Mr [redacted] if he was unpleased with my work to go somewhere else maybe they can do a better job, I then disconnected the call