T. Emanuel Heyliger, Inc.

To whom this concerns,We apologize for the issues you are having with regards to purchasing/leasing your VolkswagenThis is something that is out of our hands legally and we've been directed to have all clients contact corporate by the manufacturerWe also apologize that you were not able to
activate your free $1,goodwill package when you first arrived at our storeOur sales manager had taken two days off for personal reasons and the bawas not available to help youSo that you are aware Volkswagen has placed this burden on all of its independent retailers and we have been literally bombarded with activations dailyFrom what I understand you were able to come in today and activate your cardThis is good newsI also personally responded to your email sent at 8:00am this morning by around 11:00amA timely response I believeAgain I apologize for the delay you had with regards to getting your free $1,gift cards activated and if there's anything I can do for you going forward feel free to reach out. Happy HolidaysAnthony M***General Manager