T-H Professional & Medical Collections, Ltd

Initial Business Response / [redacted] (1000, 5, 2016/05/05) */ Ms [redacted] did in fact give us permission to deduct a payment electronically from her account Apparently she called in and requested to change the date to deduct payment after it had been scheduledThese are agreed We told Ms [redacted] we will refund the money to her HOWEVER, we had to wait to see if the payment cleared through the EFT network, so we wouldn't be refunding money that may not have been debited from her accountEssentially paying her on her honor that it cleared or having her reverse the payment after we refund her, resulting in us losing moneyIn our line of business as much as we wanted to make this right we just cannot operate our business refunding uncollected money In an attempt to resolve the situation, we agreed to refund the money once it clearsMs [redacted] decided to put a stop payment on the electronic deduction, resulting in a fee We agreed to refund the but we required proof from the bank that this fee was charged As of 3:today, we have not received that proof to reimburse her the

Good Morning, [redacted] in Medical Imaging listed three Accounts here in CollectionsTwo of which Ms [redacted] paid 138.00/on 12/30/The third bill is form which the State of Illinois paid and the balance was a contractual adjustment this was paid in July As of today I do not have an overpayment showing that State of Illinois paid the 138.00/of which Ms [redacted] paidOur Office policy is to refund when debtors have overpayments without questionI have contacted [redacted] in Medical Imaging and there office policy is to adjust off balances to when they are transferred to CollectionsThat is why she was told she has a zero balance there, and she indeed does here as wellThis is a simple matter of Ms [redacted] providing me with an EOB from the State of Illinois showing the 138.00/balances were paid by them and I will most certainly refund her immediatelyPlease contact me [redacted] , at [redacted] if you would like to discuss this further