T-H Professional & Medical Collections, Ltd.

Initial Business Response / [redacted] (1000, 5, 2016/10/13) */ Good Morning, I have researched and checked our recorded phone logs for a call from Mrs [redacted] the only phone number we have is ***-*I didn't find a call being placed to TH Professional & Medical Collections, Ltdor an outgoing call to her either There have been two accounts listed here one on 9/23/for and the other on 9/13/for 24.00, being listed on different dates we are required to send Mrs [redacted] a individual letter for each account, therefore yes, she would of received two statements from us in accordance with the FDCPA requirementsThe only activity I have on file is we received a check in the amount of [redacted] from Mrs [redacted] to pay the 24.00, there was and is still a balance due from an entirely different service Had we received a call we would most certainly have explained that our client uses individual account numbers for individual patients, meaning no matter how many times a patient uses our clients services they will be assigned the same account numberThat is why both accounts listed here are account number XXXXX In finding no calls on our log, I feel we were never given an opportunity to forward Mrs [redacted] an itemized statement which we most certainly have and are required to furnish upon request I will mail both itemized statements TODAY as requested No accounts in our office are ever placed on anyone's Credit Report upon listing, they are in a holding period for roughly daysSo, this has not been placed on MrsCrebos Credit Report Again, information we could of relayed to Mrs [redacted] had we communicated I cannot furnish Mrs [redacted] with a statement showing she has no other balances, this is her desired resolution, because I still have a balance dueI will forward all information to Mrs [redacted] relating to the accounts here I have no comment on the "scam" feeling, as upon pulling us up on the Revdex.com, it shows we are an Accredited Business with an A+ rating, and since the complaint was filed on the Revdex.com website, I am assuming Mrs [redacted] noticed that, and knows that is the very purpose for the Revdex.com Communication is key and had we had a line of communication this would have been solved very quickly and to Mrs***'s satisfaction Thank You

In response to ID # [redacted] : In researching this complaint, we have found [redacted] had the same procedure done two times on the same dayIns did pay on one charge but not the otherThe charge that was not paid by insurance was referred to our office on 11/14/As standard operating procedure, one of our account managers began working this account and contacted Mr***It is never our intention to harass anyone with bills in our officeOur intention is to contact debtors and resolve the balances placed with usAfter days, if an account balance has not been resolved, we do look at filing small claims suit with our attorney.Due to the confusion and insurance issues regarding this account, we have decided to cancel and return it to the original creditorMr***'s account balance is zeroThis account has not and will not be referred to Mr***'s credit fileWe feel this is the best resolution.We are a very reputable collection agency in our area, practicing for yearsWe apologize for any inconvenience this has caused

*** *** called our Office on November 22, and paid the AccountOn January 8th we receiveda recersal was done claiming we cohersed him/her into payingSo no at thispoint we have not removed this from his/her Credit file as it isnt paid! thank you*** ***

Initial Business Response /* (1000, 5, 2015/08/20) */
The debts in question indeed derived from We have not recieved payment from Mr*** at T-H Pro and Medical CollectionsI have called the original creditor and they also have confirmed the balances are still due and rightfully owed
We
are both happy to research any and all proof of payments Mr*** may haveI can be reached at XXX-XXXX and my name is ***
Thank you for your time
Also, once paid and accounts are resolved we will be glad to remove these from Mr*** Credit File

In response to ID #[redacted]: In researching this complaint, we have found [redacted] had the same procedure done two times on the same day. Ins did pay on one charge but not the other. The charge that was not paid by insurance was referred to our office on 11/14/16. As standard operating...

procedure, one of our account managers began working this account and contacted Mr. [redacted]. It is never our intention to harass anyone with bills in our office. Our intention is to contact debtors and resolve the balances placed with us. After 60 days, if an account balance has not been resolved, we do look at filing small claims suit with our attorney.Due to the confusion and insurance issues regarding this account, we have decided to cancel and return it to the original creditor. Mr. [redacted]'s account balance is zero. This account has not and will not be referred to Mr. [redacted]'s credit file. We feel this is the best resolution.We are a very reputable collection agency in our area, practicing for 40 years. We apologize for any inconvenience this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2016/10/13) */
Good Morning,
I have researched and checked our recorded phone logs for a call from Mrs. [redacted] the only phone number we have is [redacted]-*552. I didn't find a call being placed to TH Professional & Medical Collections, Ltd. or an outgoing call...

to her either.
There have been two accounts listed here one on 9/23/2016 for 8.49 and the other on 9/13/2016 for 24.00, being listed on different dates we are required to send Mrs. [redacted] a individual letter for each account, therefore yes, she would of received two statements from us in accordance with the FDCPA requirements. The only activity I have on file is we received a check in the amount of 24.00 [redacted] from Mrs. [redacted] to pay the 24.00, there was and is still a 8.49 balance due from an entirely different service.
Had we received a call we would most certainly have explained that our client uses individual account numbers for individual patients, meaning no matter how many times a patient uses our clients services they will be assigned the same account number. That is why both accounts listed here are account number XXXXX.
In finding no calls on our log, I feel we were never given an opportunity to forward Mrs. [redacted] an itemized statement which we most certainly have and are required to furnish upon request.
I will mail both itemized statements TODAY as requested.
No accounts in our office are ever placed on anyone's Credit Report upon listing, they are in a holding period for roughly 45 days. So, this has not been placed on Mrs. Crebos Credit Report.
Again, information we could of relayed to Mrs. [redacted] had we communicated.
I cannot furnish Mrs. [redacted] with a statement showing she has no other balances, this is her desired resolution, because I still have a balance due. I will forward all information to Mrs. [redacted] relating to the accounts here.
I have no comment on the "scam" feeling, as upon pulling us up on the Revdex.com, it shows we are an Accredited Business with an A+ rating, and since the complaint was filed on the Revdex.com website, I am assuming Mrs. [redacted] noticed that, and knows that is the very purpose for the Revdex.com.
Communication is key and had we had a line of communication this would have been solved very quickly and to Mrs. [redacted]'s satisfaction.
Thank You

Good Morning,     [redacted] in Medical Imaging listed three Accounts here in Collections. Two of which Ms. [redacted] paid 138.00/24.00 on 12/30/2016. The third bill is form 734.00 which the State of Illinois paid 565.18 and the balance was a contractual adjustment this was paid in...

July 2017. As of today I do not have an overpayment showing that State of Illinois paid the 138.00/24.00 of which Ms. [redacted] paid. Our Office policy is to refund when debtors have overpayments without question. I have contacted [redacted] in Medical Imaging and there office policy is to adjust off balances to 0.00 when they are transferred to Collections. That is why she was told she has a zero balance there, and she indeed does here as well. This is a simple matter of Ms. [redacted] providing me with an EOB from the State of Illinois showing the 138.00/24.00 balances were paid by them and I will most certainly refund her immediately. Please contact me [redacted], at [redacted] if you would like to discuss this further.

Initial Business Response /* (1000, 5, 2016/05/05) */
Ms. [redacted] did in fact give us permission to deduct a payment electronically from her account.
Apparently she called in and requested to change the date to deduct payment after it had been scheduled. These are agreed.
We told Ms. [redacted] we...

will refund the money to her HOWEVER, we had to wait to see if the payment cleared through the EFT network, so we wouldn't be refunding money that may not have been debited from her account. Essentially paying her on her honor that it cleared or having her reverse the payment after we refund her, resulting in us losing money. In our line of business as much as we wanted to make this right we just cannot operate our business refunding uncollected money.
In an attempt to resolve the situation, we agreed to refund the money once it clears. Ms. [redacted] decided to put a stop payment on the electronic deduction, resulting in a 35.00 fee.
We agreed to refund the 35.00 but we required proof from the bank that this fee was charged.
As of 3:15 today, we have not received that proof to reimburse her the 35.00.