T. H. Sanders Constuction

Review: I purchased my home in N.C in Sept.2012.When the inspection of the home was made the former owner was responsible for a new roof. Mr Sanders was hired by Mrs.[redacted]As Mr Sanders was finished installing the roof,he was leaving the property,his trailor came loose from his truck. The trailor went into the stone coloum,damaged the laundry room, and the vanity in the masterbedroom.The job was to be finisned for the closing on Sept.14,2012. The job was not finished.After the closing I went to my home,there was a problem with the vanity in the masterbedroom. I had to pay for the cabinet and the installation which was $ 500.00.A repair to the waterline $ 100.00.Plus a leak from clogged gutters.Mr Sanders started this job six months after closing. I asked Mr Sanders for a paid in full bill. Until today after many emails and calls I still do not have a paid in full receipt. I need this for my income taxes... I am no longer in North Carolina as I am taking care of my mother. The invoice number for the job is 1199.Mr Sanders has given me many excuses that is computer isn't working. I emailed him my address in Florida for the receipt.All I need is the receipt for the completion of the job.Desired Settlement: I need a paid in full receipt for the work done on my home at [redacted]. Brevard N.C. The invoice number is 1199. Mr Sanders comleted the work on March.14 2013. Six months after I purchased my home. I have been emailing and calling him.He has many excuses. Please have him email me my receipt [email protected]. Or have him mail my receipt to [redacted]. I am now at my Florida home for the winter.Thankyou

Business

Response:

In September 2012, I was repalcing a roof for Mrs [redacted] at [redacted] when my dump trailer came loose from my truck and crashed into the house. Mrs [redacted] and I agreed to repair the house back to original condition at my cost within the time frame of one week completion due to the sell of the house. We were finishing up the repair when Mrs [redacted] came to look at the house. She liked the work, but wanted to make several changes which I informed her that they were not to original specifications of the house and would cost more money. She closed on the house and wanted the changes. We made a verbal agreement to the changes which my worker and the real estate agent can attest to. She wanted to place a cabinet with drawers in the sitting area under the vanity and a cabinet in the laundry room. I informed her the cost would be $550.00 for the cabinets and installation. She agreed to the cost. The cabinets were custom built, and I told her I would bill her when they were built and installed. I billed Mrs [redacted] on March 18, 2013. Before that time I received a call about a drip in crawl space and a water stain in guest bedroom ceiling. Upon inspection of those items, it was determined that the leak was in a joint in the plumbing not caused from damage to the house, and the water stain was due to leaves in the gutters. I informed Mrs [redacted] of the issues and she wanted it repaired. The cost of said items was $220.00. I billed her for all three items at the same time, which totaled $770.00. I received a check in the amont of $300.00 on May 29, 2013 and made the note of the payment on the invoice. She informed me that when she had rent payment deposited she would mail me a check for the final amount due. On June 19, 2013, 120 days after orginal invoice was emailed, I emailed an updated invoice for the amount of $470.00. Mrs [redacted] replied that she only owed me $170.00 because she had mailed a check on June 12, 2013, which I had not yet received. She later informed me that the check was returned to her and mailed it back to me. I received that check on July 1, 2013. I received final payment of $170.00 on July 22, 2013, and Mrs [redacted] requested a paid in full invoice. Before I received her final payment, my house was struck by lighting on June 26, 2013 destroying my home/office computer which contained the program for my invoices and estimates. I informed Mrs [redacted] of that event and have tried without success to print an updated invoice to mail to her. The last email I received from Mrs [redacted] was on August 28, 2013, in which I replied to her once again about my computer dilemma. The last phone call I received from her was in June when she returned my call about the delinquent amount on her account. It was not until today that I was able to print out a copy of the updated invoice on June 19, 2013 which I will mark PAID IN FULL and mail to her. That is the only copy of the invoice I have and hope that this will satisfy her complaint about the costumer service since I have been patient in receiving small payments for the services I provided to her.

Sincerely,

Thad Sanders

DBA T H Sanders Construction

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I waited six and a half months for Mr.Sanders to return to install the cabinets. Thad had one excuse after another. My realtor and family members met him at my home,his response was he would return to finish the job.His friends custom made cabinets had a fire. When the cabinets were ready thad had a big job he would get back to me for the installation. Needless to say my family came to Florida and the job still was not completed. Mr.Sanders wanted to be paid. I told him I would start sending checks when he was working on my home. One check did return I mailed it back to the same address. My only complaint is I never received a paid in full invoice from Mr.Sanders. I should have received an email when Mr Sanders received the last check. I waited he apologized. I still did not receive my paid in full invoice. When I called Mr Sanders again I was told lightening struck his home and his computer wasn't working. Two months later in August ,Mr Sanders said he still had treouble with his computer. I emailed him My home address. He never mailed me a paid in full invoice. I gave him options to receive my paid in full invoice,and still Mr Sanders did nothing. We are now in the first week of December,2013 and Mr Sanders has not emailed me or mailed me my paid in full receipt. Its fifteen months since I closed on the house. At this point in time I should have received my paid in full receipt.

Please have Mr Sanders send me my paid in full receipt within the next two weeks. Before Christmas. I want no more excuses from him.

Regards,