T & J Construction

In response to the rejection filed by [redacted] on 10/6/2016:Upon the management walk through completed by Assistant General Manager, Christopher Shank, on August 5, 2016, only the bedspace and bathroom was marked "okay" upon inspectionThe common area was not inspected because it was still being occupied by other residentsHowever, the microwave handle was replaced prior to the resident's management scheduled walk through and move out date of August 5, An email notice of entry was sent on August 2, explaining that Maintenance would be entering units to begin repairs for the Turnover process.The photo provided of the damaged microwave handle was marked with the unit number and shows the damage to the top and the bottom of the handle where the handle attaches to the microwave door prior to it being replacedVillas on Sycamore acknowledges that an after photo was not taken because the damaged piece was completely replacedVillas on Sycamore also acknowledges that there was not a date stamped within the photo of the day that the photo was taken.The plaintiff has paid the balance due to Villas on Sycamore and the account has been closed [redacted] **General Manager Villas on Sycamore

Dec 16, 2015Dear MsCook: In reference to ID # 10982038,spoke to MrTarasi and the matter has been resolvedHe is satisfied with the decision and said that he will notify the Better Business that the dispute was resolvedIf you should have any questions, please contact our office.Sincerely,Joseph Palmieri, PresidentJoseph Palmieri Construction

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I am pleased with the outcome and amicable resolution to this complaint. Palmieri Construction handled this in a very professional manner. I will refer many people to this company along with myself as I have a few more projects that need done and I would only trust this company for their expert and quality work. They have put a driveway in my home 5 years ago this is why I called them for this project. Regardless of this dispute they are the best concrete company out there in my view. Regards, [redacted]

In response to the complaint filed by *** *** on 9/28/2016:Residents are provided with an Inventory and Condition Form at the time the resident moves into the PremisesWithin twenty-four (24) hours of the day on which the resident moves in, the resident needs to notify management in writing on
such form of any defects or damages in the Premises; otherwise, the Premises and the fixtures, appliances, and furniture in the Apartment will be deemed to be in a clean, safe and good working condition and the resident will be responsible for defects or damages that may have occurred before the resident moved inUpon review of the Inventory and Condition Form turned in to Management, there was no notification of defect or damage to the microwave handle; therefore, your account was charged for the replacement of the microwave handleIn addition, the lease explains "Reasonable Wear" as wear occurring without a violation of the Lease, negligence, carelessness, accident or abuseThe damage cause to the microwave handle is considered to be beyond reasonable wear because the cracks found at both the top and bottom of the handle could result in the handle breaking completely off of the microwaveA photo of the microwave handle damage was provided to *** *** via email on 9/27/2016.As it relates to the Lease Agreement between *** *** and Villas on Sycamore beginning August 20, through August 6, 2016, we do not feel that it is necessary to dismiss the damage fee charged at move outWe feel that we are within our rights to charge for the microwave handle damage as these terms are laid out in the Lease Agreement and were agreed to by *** *** and Guarantor *** *** upon signing the Lease Agreement. *** *** **General Manager Villas on Sycamore

Complaint: ***
I am rejecting this response because:When my daughter moved out of The Villas, she was given a report that had no indication of anything being in disrepair, plus the assistant manager did the final walk through & told my daughter it looked like no one had ever lived thereShe left the apartment in great shapeThe Villas only reported the handle was replaced after I rejected the charge No notification was left at the apartment that any work had been doneThe picture they sent proves nothingIt's not dated, nor does it show any kind of before and after of work done, plus the residents claim there was nothing wrong with the microwave handleFurthermore, an email was sent to another resident of the same apartment when she, too, disputed the chargeIf possible to do so, I will attach the move out form given to my daughter, as well as the email sent to other roommate for her dispute.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:I only paid the amount charged after being threatened by The Villas to report to the credit bureau, not because I agreed with the charge. I still maintain they charged for normal wear & tear and are taking advantage of parents & college students. Their definition of normal wear & tear does not match the Texas Attorney General's definition. We agree to disagree. 
Regards,
[redacted]

In response to the rejection filed by [redacted] on 10/6/2016:Upon the management walk through completed by Assistant General Manager, Christopher Shank, on August 5, 2016, only the bedspace and bathroom was marked "okay" upon inspection. The common area was not inspected because it was still being occupied by other residents. However, the microwave handle was replaced prior to the resident's management scheduled walk through and move out date of August 5, 2016. An email notice of entry was sent on August 2, 2016 explaining that Maintenance would be entering units to begin repairs for the Turnover process.The photo provided of the damaged microwave handle was marked with the unit number and shows the damage to the top and the bottom of the handle where the handle attaches to the microwave door prior to it being replaced. Villas on Sycamore acknowledges that an after photo was not taken because the damaged piece was completely replaced. Villas on Sycamore also acknowledges that there was not a date stamped within the photo of the day that the photo was taken.The plaintiff has paid the balance due to Villas on Sycamore and the account has been closed. [redacted] **General Manager Villas on Sycamore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am pleased with the outcome and amicable resolution to this complaint.  Palmieri Construction handled this in a very professional manner.  I will refer many people to this company along with myself as I have a few more projects that need done and I would only trust this company for their expert and quality work.  They have put a driveway in my home 5 years ago this is why I called them for this project. Regardless of this dispute they are the best concrete company out there in my view.  
Regards,
[redacted]

Dec 16, 2015Dear Ms. Cook: In reference to ID # 10982038,1 spoke to Mr. Tarasi and the matter has been resolved. He is satisfied with the decision and said that he will notify the Better Business that the dispute was resolved. If you should have any questions, please contact our...

office.Sincerely,Joseph Palmieri, PresidentJoseph Palmieri Construction