Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
More than thirty (3) days of wasted time and effort to resolve this matter is more than anyone should require As I have been advised this is the way SOME businesses
conduct customer serviceIf you order a product that the SALES REPRESENTATIVE advises you is "made in North Carolina" and it arrives and the Boxed Product is labeled "Made in China" you believe you have a misrepresented productThis EXACTLY what we received at our home on April 14th, when we were told this was the sofa we had ordered and they were just delivering it Upon entering the business to purchase a sofa, we told MR *** *** that we wanted a leather sofa that reclined Long story short, we looked at many very nice sofa's and eventually asked about the sofa (floor model) of one like we receivedAs I stated, we asked for a leather sofaMr *** said that he could make us a good deal with this modelIt arrived and we have endured the chemical odors and have arranged for this sofa to be inspected for chemicalsAfter we receive the certification of chemicals in the sofa, we will adviseThis could have been avoided with voiding the sale of the sofa and refunding our money ($684.50)Most return/cancellation policies at least allows you to see what you actually purchase and decide at that timeWe have concluded that enough has been said to conclude there is no satisfaction We will instead allow this to be concluded by public opinion and the satisfaction others receive
Hello this is [redacted] the General Manager at Furniture Marketplace. I understand your concerns about the product that you purchased from our store. We have had no issues with our furniture being caustic"
sans-serif-light, sans-serif" size="2">able to burn or corrode organic tissue by chemical action". We do a lot of business with [redacted] furniture company and haven't had one issue besides this complaint. I'm apologetic if you ordered a product from us that was available for you to test while you were here in the store and you decided not too. Our return/cancellation policy is "24 hours from the time of purchase" not when the furniture is delivered to your home. As far as the "crafted in the U.S.A", that is a complaint that you need to take up with [redacted] the company. The way that we interpret that message is that the fabric and foams are shipped from overseas and crafted into a sofa here in the U.S.A. I just wanted to clear those two things up before moving forward. We will let you exchange the product for a sofa of equal or greater value. You will have to pay the fee to have it delivered again and the existing one picked up. That amounts depends on the price point of the new furniture that you pick out. The product that you have in your home is made of polyester. I suggest that if you decide to re-select another sofa that you pick one that is Leather. The starting price point of leather reclining sofa's are $1199 or so, just to give you a heads up. You will be able to use the $575 + 6% tax= $609.50 towards the price point of what you pick out. The $75 delivery fee that you paid went to a third party company for delivering your furniture. We will extend this offer to you through 05/07/16 only and I prefer that you deal with me personally on this matter. Just to make sure that you understand that this is not our policy and this is the one time exception. Thank you for your time and have a wonderful day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
More than thirty (3) days of wasted time and effort to resolve this matter is more than anyone should require As I have been advised this is the way SOME businesses
conduct customer serviceIf you order a product that the SALES REPRESENTATIVE advises you is "made in North Carolina" and it arrives and the Boxed Product is labeled "Made in China" you believe you have a misrepresented productThis EXACTLY what we received at our home on April 14th, when we were told this was the sofa we had ordered and they were just delivering it Upon entering the business to purchase a sofa, we told MR *** *** that we wanted a leather sofa that reclined Long story short, we looked at many very nice sofa's and eventually asked about the sofa (floor model) of one like we receivedAs I stated, we asked for a leather sofaMr *** said that he could make us a good deal with this modelIt arrived and we have endured the chemical odors and have arranged for this sofa to be inspected for chemicalsAfter we receive the certification of chemicals in the sofa, we will adviseThis could have been avoided with voiding the sale of the sofa and refunding our money ($684.50)Most return/cancellation policies at least allows you to see what you actually purchase and decide at that timeWe have concluded that enough has been said to conclude there is no satisfaction We will instead allow this to be concluded by public opinion and the satisfaction others receive
Hello this is [redacted] the General Manager at Furniture Marketplace. I understand your concerns about the product that you purchased from our store. We have had no issues with our furniture being caustic"
sans-serif-light, sans-serif" size="2">able to burn or corrode organic tissue by chemical action". We do a lot of business with [redacted] furniture company and haven't had one issue besides this complaint. I'm apologetic if you ordered a product from us that was available for you to test while you were here in the store and you decided not too. Our return/cancellation policy is "24 hours from the time of purchase" not when the furniture is delivered to your home. As far as the "crafted in the U.S.A", that is a complaint that you need to take up with [redacted] the company. The way that we interpret that message is that the fabric and foams are shipped from overseas and crafted into a sofa here in the U.S.A. I just wanted to clear those two things up before moving forward. We will let you exchange the product for a sofa of equal or greater value. You will have to pay the fee to have it delivered again and the existing one picked up. That amounts depends on the price point of the new furniture that you pick out. The product that you have in your home is made of polyester. I suggest that if you decide to re-select another sofa that you pick one that is Leather. The starting price point of leather reclining sofa's are $1199 or so, just to give you a heads up. You will be able to use the $575 + 6% tax= $609.50 towards the price point of what you pick out. The $75 delivery fee that you paid went to a third party company for delivering your furniture. We will extend this offer to you through 05/07/16 only and I prefer that you deal with me personally on this matter. Just to make sure that you understand that this is not our policy and this is the one time exception. Thank you for your time and have a wonderful day.