Hello this is [redacted] the General Manager at Furniture MarketplaceI understand your concerns about the product that you purchased from our storeWe have had no issues with our furniture being caustic" sans-serif-light, sans-serif" size="2">able to burn or corrode organic tissue by chemical action"We do a lot of business with [redacted] furniture company and haven't had one issue besides this complaintI'm apologetic if you ordered a product from us that was available for you to test while you were here in the store and you decided not tooOur return/cancellation policy is "hours from the time of purchase" not when the furniture is delivered to your homeAs far as the "crafted in the U.S.A", that is a complaint that you need to take up with [redacted] the companyThe way that we interpret that message is that the fabric and foams are shipped from overseas and crafted into a sofa here in the U.S.AI just wanted to clear those two things up before moving forwardWe will let you exchange the product for a sofa of equal or greater valueYou will have to pay the fee to have it delivered again and the existing one picked upThat amounts depends on the price point of the new furniture that you pick outThe product that you have in your home is made of polyesterI suggest that if you decide to re-select another sofa that you pick one that is LeatherThe starting price point of leather reclining sofa's are $or so, just to give you a heads upYou will be able to use the $+ 6% tax= $towards the price point of what you pick outThe $delivery fee that you paid went to a third party company for delivering your furnitureWe will extend this offer to you through 05/07/only and I prefer that you deal with me personally on this matterJust to make sure that you understand that this is not our policy and this is the one time exceptionThank you for your time and have a wonderful day
Hello this is [redacted] the General Manager at Furniture MarketplaceI understand your concerns about the product that you purchased from our storeWe have had no issues with our furniture being caustic" sans-serif-light, sans-serif" size="2">able to burn or corrode organic tissue by chemical action"We do a lot of business with [redacted] furniture company and haven't had one issue besides this complaintI'm apologetic if you ordered a product from us that was available for you to test while you were here in the store and you decided not tooOur return/cancellation policy is "hours from the time of purchase" not when the furniture is delivered to your homeAs far as the "crafted in the U.S.A", that is a complaint that you need to take up with [redacted] the companyThe way that we interpret that message is that the fabric and foams are shipped from overseas and crafted into a sofa here in the U.S.AI just wanted to clear those two things up before moving forwardWe will let you exchange the product for a sofa of equal or greater valueYou will have to pay the fee to have it delivered again and the existing one picked upThat amounts depends on the price point of the new furniture that you pick outThe product that you have in your home is made of polyesterI suggest that if you decide to re-select another sofa that you pick one that is LeatherThe starting price point of leather reclining sofa's are $or so, just to give you a heads upYou will be able to use the $+ 6% tax= $towards the price point of what you pick outThe $delivery fee that you paid went to a third party company for delivering your furnitureWe will extend this offer to you through 05/07/only and I prefer that you deal with me personally on this matterJust to make sure that you understand that this is not our policy and this is the one time exceptionThank you for your time and have a wonderful day