T L C Marine Service Inc

I received a call from Independence Blue Cross and was happy that they took the time and effort to hear my feedback firsthand. They also told me of suggestions they will make to possibly avoid situations like mine from happening in the future.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon
I am writing to acknowledge the complaint under file #***We have commenced a review into the matter presented and will present our response upon the conclusion of our review
Regards,
Rafael *D***
Specialist, Executive Inquiries Department
Independence Blue Cross

June 3, 2015Dear *** ***:Our Supervisor of the Executive Inquiries DepartmentDetra D***, has requested that I respond to your May 20, correspondence regarding *** ***The purpose of this letter is to inform your office that we will once again respond directly to *** *** specific to her additional concerns.As we shared in our May 11, 2015, The federal Health Insurance Portability and Accountability Act, known as the HIPAA Privacy rule requires that we obtain an individual’s written approval before using or disclosing his/her protected health information (PHI) for any purpose not permitted or required by the HIPAA Privacy Rule or other applicable lawThe written approval, called an “authorization”, must contain certain required elements for us to consider it valid under the HIPAA Privacy rule.We did receive the authorization form from your office; however the form was not completed in its entirety and did not actually name you and your office as an authorized recipient of her HIPAA So to prevent any further unnecessary delays, we will direct our response to *** ***.*** ***we appreciate your office bringing *** ***'s latest concerns to our attention.Rafael D.Specialist Executive Inquiries Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I apologizeAfter I said I sent it, I realized independence blue cross' fax line was busy I will keep trying to get through
Regards,
*** ***

Hi ***,I got your email with the HIPPA form attachment Am I supposed to send this to your office or Independence Blue Cross?Also, this form isn't actually necessary, if I understand HIPPA My complaint has to do with IBC costumer service and their unwillingness to correct a problem
with my online account access, or even call me back.Thanks,***

I am writing to acknowledge receipt of the October 23, 2017, correspondence you addressed to Detra D***, Supervisor of the Executive Inquiries Department. The concerns presented by *** *** are being reviewed, and will be addressed upon finalization of our review. As you
know, the Federal Health Insurance Portability and Accountability Act, known as HIPAA, requires that we obtain an individual’s written approval before disclosing his/her protected health information (PHI)In order for us to provide your office with a resolution, is would be necessary for *** *** to complete the attached HIPAA Authorization Form.*** ***, thank you for bringing this matter to our attention.Sincerely, Rasheeda H***Lead Client Services Rep.Executive InquiriesMarket Street, 13th FloorPhiladelphia, PA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to meI am now able to access billing, make changes and pay bills, with regards to this year, 2015.For the record, they did not send me a written letter of apology, nor did I receive a phone call letting me know it was resolvedI assume that since I filed my complaint with the Revdex.com, that all matters needed to be addressed through the Revdex.com portal, and on that alone, do I accept the resolution of my complaint
Regards,
*** ***

Good Morning:
I am issuing a response directly to *** ***, in this case as we do not have authorization to disclose his protected health information to your officeIf you have any questions, please contact me at ###-###-####I will be glad to assist you
sincerely,
Scott Y***,
Specialist
Executive Inquiries

January 19, 2017Dear *** ***:Our Supervisor of the Executive Inquiries Department, Detra D***, has requested that I acknowledge your recent correspondence regarding *** ***The purpose of this letter is to provide your office with an authorization form.Compliance with the
HIPAAPrivacy RuleThe federal Health Insurance Portability and Accountability Act, known as the HIPAA Privacy rule requires that we obtain an individual's written approval before using or disclosing his/her protected health information or PHI for any purpose not permitted or required by the HIPAA Privacy Rule or other applicable law, PHI is individually identifiable health information transmitted or maintained in any form or medium (including written, spoken, or electronic) related to: health care, health conditions, payment for care, and identityThe written approval, called an "authorization', must contain certain required elements forus to consider it valid under the HIPAA Privacy rule.As such, we have enclosed an authorization form so that *** *** can complete the form naming you and your office as an authorized recipient of her PHIUpon receipt and confirming the form's validity, we can release our findings to you about the case.*** ***, should you have any additional questions please contact me at ***I will be glad to assist you.Sincerely,Tedra F.Lead Client Services Representative Executive Inquiries Department

I am writing in response to the May 2, 2016, letter to Detra Davidson-Stewart on behalf of Mr*** ***Your complaint was received in our office on May 9, 2016, and concerns his enrollment and billing activity for the January, February, and March coverage periods.As you are aware, the
federal Health Insurance Portability and Accountability Act, known as the HIPAA Privacy rule requires that we obtain an individual’s written approval before using or disclosing his/her protected health information or PHIWhile our records indicate that there is no authorization for you to receive this member's PHI, we want you to know that we have reviewed Mr***'s March 18, 2016, complaint to your officeIt was identified that we previously resolved this matter on March 22, 2016, and currently consider it closed.Ms***, we appreciate your bringing Mr***'s matter to our attentionIf you have any additional questions, please do not hesitate to contact me at ###-###-####I will be glad to assist you.Sincerely,Tedra F* Lead Client Services Representative Executive Inquiries

I am writing in response to your inquiry to our organization received on July 5, 2017, on behalf of *** ***The inquiry concerned and the request for a health insurance 1095A form for her son. While we have not received the completed authorization form, as required under federal the Health Insurance Portability and Accountability Act, to release our member’s protected health information to you, we can provide general information to close this matterIn addition, our records do not indicate that *** *** has authorization to obtain her son’s protected health information. *** *** must contact the Federally Facilitated Marketplace, known as the FFM or Marketplace for this formThey can be reached at ###-###-####. *** ***, we appreciate your contacting our officeIf you have any questions regarding this matter, you may contact me at ###-###-####Should *** *** or *** have any questions regarding this matter, they may contact *** at ###-###-####Our representatives are available Monday through Friday from 8:am to 6:pm and will be happy to assist him. Sincerely, Gynera B***Lead Client Service RepresentativeOffice of Consumer Advocacy -Gynera

*** Billing ###-###-####*** Appeals ###-###-####*** customer service ###-###-####Marketplace ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
I have contacted the Marketplsce several timesEach time, their representatives assured me that IBX was placed on proper notice of January coverageOf note, IBX continues to bill me for two January policiesAs stated, I want only one policy for 2016- the PPO Gold policy in which I am currently enrolledIBX is refusing to permit me to access my benefits until overpayment for two January policies is received.
Regards,
*** ***

Re: *** ***File No: *** Dear Ms***: I am writing in response to your March 4, 2016, email to Detra D***-S***, Supervisor of the Executive Inquiries DepartmentYour inquiry was written on behalf of Ms***, who contacted your office regarding her enrollment, and billing experience. Although your email included our Authorization to Release Information form, which Ms*** completed on February 11, 2016, as my March 4, acknowledgement (email) advised - the form is invalid because the section Health Plan was not completed correctly, and Ms*** entered her initials in the Member Signature field, rather than sign the document as is requiredWe are therefore prohibited from disclosing any information to you concerning our review. Having completed our review, rather than delay our reply, please be advised that we have addressed our findings directly to Ms***. Ms***, thank you for writingIf you have any additional questions, please contact me at ###-###-####I will be happy to assist you. Sincerely, Yvonne P***, Lead Client Services RepresentativeExecutive Inquiries

Dear *** ***:
I am writing to acknowledge our receipt of your December 14, 2014, correspondence to *** ***, Manager of the Executive Inquiries DepartmentWe received your inquiry on December 15, at which time, I attempted to acknowledge our receipt, but a
systems issue prevented my ability to do so until today. We appreciate your writing to alert us to your concern(s).
Please be advised that on December 15, I forwarded your inquiry to the appropriate liaison for further review
*** ***, thank you for your patience while we resolve this matterYou may expect our response shortly.
Sincerely,
Yvonne P***
Specialist/Executive Inquiries

To Revdex.com of Metro Washington DC & Eastern Pennsylvania -
We have received the complaint under complaint number ***We will commence an investigation and will provide your office with our response upon the conclusion of our review
Regards,
Rafael *D***
Executive Inquiry
Specialist
Independence Blue Cross

RE: Member: *** *** Revdex.com ID #: *** Dear *** ***: I am writing to acknowledge receipt of the December 12, 2016, correspondence you addressed to Detra D***,
Supervisor of the Executive Inquiries DepartmentThis complaint was received in our office on December 19, 2016.The concerns presented by *** *** are being reviewed, and will be addressed upon finalization of our review. As you know, the Federal Health Insurance Portability and Accountability Act, known as HIPAA, requires that we obtain an individual’s written approval before disclosing his/her protected health information (PHI)In order for us to provide your office with a resolution, is would be necessary for *** *** to complete the attached HIPAA Authorization Form.*** ***, thank you for bringing this matter to our attention.Sincerely, Jamela W***Customer Touch Point Analyst IIExecutive InquiriesMarket St., 13th FloorPhiladelphia, PA

I am writing to acknowledge receipt of the June 16, correspondence you addressed to Detra D*** Supervisor of the Executive Inquiries DepartmentThis complaint was received in our office on July 5, 2017 Please note this account is an *** of New Jersey accountThe
concerns presented by *** *** on behalf of her son *** *** are being reviewed, and will be addressed upon finalization of our reviewOnce our review is finalized if *** has not received the signed HIPAA authorization of release form, *** will respond to *** ***. As you know, the Federal Health Insurance Portability and Accountability Act, known as HIPAA, requires that we obtain an individual’s written approval before disclosing his/her protected health information (PHI)In order for us to provide your office with a resolution, *** *** may have her son *** *** complete the attached HIPAA Authorization FormEnclosed is a copy of the HIPAA authorization release form. *** ***, thank you for bringing this matter to our attention. Sincerely, -Gynera Gynera B***Lead Client Services RepOffice of Consumer Advocacy*** of New Jersey

Good Afternoon *** ***,
I am writing in receipt of *** ***'s complaint to your officeWe are investigating her concerns and will be in contact with your office shortlyAs you are aware, a completed authorization is needed so that we can share our findings with your office
Once this is
received, a copy of our response will be sent to your office
In the interim, if you have any questions, please contact me at ###-###-####I will be happy to assist you
Sincerely,
Sylvia B***, Specialist
Executive Inquiries

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***