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Review: Your website was hacked and we had some [redacted] stuff posted on our website. We contacted support to restore our website but it was down for a month. I had to rebuild from scratch because their support refused to help me. They lost our backups, could not restore our site, and refused to put anyone on the phone that could help.

When I called to check on the status of my tickets they repeatedly hung up on me and forwarded my number to one representative who is rarely there. I called [redacted] for help but they refused telling me to call [redacted]. [redacted] tells me I have to wait for [redacted].

Only [redacted] has this problem, no other vendors have done this to me ever. Their support is horrible, they hang up on me, refuse to provide refunds for downtime or lack of services, and they HAVE NEVER FIXED A SINGLE PROBLEM I CALLED ABOUT.Desired Settlement: I want an apology for the way [redacted] reps acted in handling my tickets. I want all my services with hosting and any other service that support would direct me to [redacted] to be moved and I want you to facilitate the time and reps to move services from your servers. I want this planned in advance to avoid any further downtime. Web.com said they have received lots of complaints about [redacted] so hopefully they get rid of [redacted] all together because this company is such a black hole of miserable service they have no place with a name beside [redacted] or [redacted].

Business

Response:

[redacted] filed a Complaint regarding technical issues with his website. In his Complaint, **. [redacted] cited issues with Customer Support. He requested an apology and assistance moving his services to another provider.

Review: SRS Plus is the parent company of SRS Renewals. I have been paying them for the internet domain name, [redacted].[redacted], for about 11 years. A couple weeks ago I was sent a reminder that it is about to expire. Since the rest of my internet business is with another host, my plan was/is to release this domain so I can register it with my host. I've got printed instructions from SRS Renewals for doing this. I followed the instructions, went to their website -- and before proceeding made sure, THREE TIMES, that my e-mail address is current (they will e-mail me a password). I unlocked the domain but never got the password. I called the support number on the sheet -- ###-###-####. No good. I tried the number on [redacted] -- ###-###-####. No good. I tried to e-mail them, no response. I tried trouble tickets, no response.

Through much research I found that SRS Renewals is really SRS Plus. Sure enough, when I called the number ###-###-####, someone told me that indeed I am registered with them. I was given yet another number for support -- ###-###-####. Again, no good. I called the SRS Plus number, and THEY e-mailed a trouble ticket. So far, still no response whatsoever. Meanwhile the domain has expired and people cannot reach my business website with this domain!! These people (if there indeed ARE people running this, or just a computer) have shut down part of my business, with potential loss of revenue, and it seems there is nothing I can do about it.

The ONLY information I got from them is that they have a different e-mail address on file. WHY DOES THIS DIFFER FROM THE WEBSITE? Meanwhile I'm down, and I cannot fix it for at least three months while I wait for the domain to become public. This is inexcusable, and could be subject to lawsuit.Desired Settlement: I need the domain name, [redacted].[redacted], RELEASED from SRS Plus, so I can register it elsewhere. If they cannot do it legally, please contact ME and tell ME how I can release it. So far nobody there has given me any assistance whatsoever.

Business

Response:

[redacted] filed a complaint regarding a domain transfer request.