Initial Business Response /* (1000, 6, 2015/09/29) */
Mr*** purchased his car in August and the license plates were good through OctoberHe was charged a transfer fee, but was not charged a license fee for the months during which the existing plates were validThe previous owner
had paid those feesIt is true that our salesperson was incorrect regarding the transfer and licensing processThe previous owner had personalized plates, which of course he kept and therefore there were no plates on the vehicle at the time of purchaseOur salesperson assumed that we would charge Mr*** for a year's registration and obtain new platesHowever the State of Minnesota's procedure is to charge $6.00, replace the personalized plates with a new set of standard plates and consider the registration valid until the original expiration date, which in this case was October*** Barnett and Mr*** never spoke; they traded voice mails and Michael attempted to explain that Mr*** did not, "pay for tabs twice in the same year"There was no scheme to collect additional license fees as Mr*** has alleged, nor was he charged for the time remaining on the previous owner's registrationWhile we regret the confusion and Mr***'s dissatisfaction, for which we have apologized, he was not overcharged and is not due a refund
Initial Consumer Rebuttal /* (3000, 8, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership's representative sales person, Rick *** and I had two negotiationsIt was agreed that I would pay a sum of $Mr*** repeated the same narrative, that the fee included all that was in deed included, but that the tabs would be good for months
As this was one of the negotiated points, the dealership should be held accountable and made to honor the statements and negotiated terms made by their employee and representative in this matter
I am only interested in what was fairly negotiated at the time of saleFurther, the finance manager who I met with at the end made every effort to rush me through signing documentsI was not provided ample time to simply read through line by line each thing that I signed
I am rejecting this response because: I should not be charged for any of the rental vehicle days. During none of the phone conversations with Angie *** was there any mention of me being charged, in any way, for the rental vehicle. Angie *** did ask me to turn in the rental vehicle so they would not be charged for the rental vehicle while I was on vacation. My entire point is Angie *** NEVER mentioned I would be charged for the rental vehicle, in any way, during our phone tag, during moments when their expert was not in the office (on Fridays) and they would have to wait and break down the engine and send out on Monday, while I was on vacation or at all. Again there is no written documentation provided to me of this issue with the rental vehicle. Therefore, why would I ever believe I would be responsible for any of the rental vehicle charges. When I picked up my Jeep, I inquired about the $rental rate charged in my labor cost, to which the cashier stated there was nothing he could do because Angie *** wrote up the invoice and there was nothing he could do and no one management there to discuss and I would need to call Angie on Monday. When I spoke with Angie *** on Monday, she indicated they would not pay for the previously mentioned reasons and there was only two days she was willing to credit me. That is when I mentioned the fact of the extra days because of their expert misdiagnosis of my Jeep and Angie *** put me on hold to speak with her supervisor who allowed one more day. Sensing I was not going to be able to resolve this unethical business practice of Barnett Chrysler with Angie *** and her supervisor, I decided to reach out to the Revdex.com for assistance. I still am looking to have the remaining $of the rental vehicle rate refunded to meThank you
Mr*** brought his vehicle to us stating that the air conditioning was not working. Our diagnostic found that the lines to the rear air conditioning unit were leaking and Mr*** authorized the repair. After our repair the air conditioning worked perfectly for slightly over a
month and then failed. The subsequent diagnostic found that the front compressor was leaking and not operating properly. This component was working properly at the time of our initial diagnostic and repair and we have no way to determine the likelihood of future failure of any mechanical part. Had the compressor not been working properly at the time of our first repair, the system would not have functioned and the vehicle would not have cooled. Our sales department did attempt to reach an agreement on another vehicle but were unable to meet the terms Mr*** required. We have explained that we will not assume responsibility for the compressor failure since it was unrelated to any work that we performed
This was a complicated diagnosis and repairIt took several days to determine the extent of the work that would be needed and then more time to make the repairOur advisor, Angie, had several conversations with Mr***, all of which were recordedThere were three discussions regarding the
rental car that I have listened toDuring the repair Mr*** planned to go out of town and Angie counseled him to return the rental since he would not need it while away and then would not be charged for those daysIn the three conversations I listened to Angie was very proactive in her attempts to minimize rental car expenseOn Monday evening (August 29th), Angie and Mr*** again discussed the rental expense; Barnett at first agreed to pay for two of the four days in dispute, simply as a good will gesture and subsequently agreed to split the cost of the remaining two daysThis was agreeable to Mr*** and we promptly processed a refundI can only assume that this complaint was written before Monday evening’s discussion, which we understood resolved this issue to everyone’s satisfaction
I am rejecting this response because:
We did in fact try and contact Barnett with the problems, however Barnett never responded to multiple callsWe told Barnett about the coils and a leak initially but after taking the car to a certified Mini dealer we discovered a multitude of problems the car hadAt the Mini dealer they determined the high pressure fuel pump was bad, the thermostat was bad coils and injectors and pugs and serpentine belt was also all badWe called immediately to Barnett no one returned the repeated phone calls left with Jeff ***In order to drive the car without doing more damage the plugs and coils and high pressure fuel pump were all replaced totaling over $dollarsThe thermostat housing part has not been replaced yet nor has the serpentine beltWhat good is Barnetts day warranty when you can't get them to return calls or let us return the lemon they sold usI traded a car with no mechanical problems and expected them to sell me a car that was inspected, where is the inspection report you did on this car? I feel totally taken advantage of ..and they knowingly sold me a car that they should of gone through before they sold it to me..had they simply returned my phone calls they would of known the car had more problems then original thoughtAt the very very very least I feel Barnett should either repair the thermostat by them or pay for it to be repaired by Mini dealer
As noted in the text of Ms.***’s complaint, there was no trouble light on when the vehicle was test driven, nor when it was driven home. After the warning light did come on, there was an electronic diagnosis performed at an independent service center and coils were determined to be
defective. At the time of that diagnosis no additional issues were apparent. As also noted, Barnett did agree to reimburse for the expense of the coils. Ms.***’s repeated assertion that Barnett was aware of mechanical issues with this vehicle is simply not true. The vehicle did not malfunction in any way while it was in our possession and we had no reason to believe that a mechanical problem existed. We do not feel we have an obligation to participate in the thermostat repair
Initial Business Response /* (1000, 6, 2015/10/01) */
Mr*** brought his vehicle to us to request service late on a Thursday afternoon with no appointmentWe explained that our shop was booked several days out and could not get his vehicle in for a diagnosis immediately as he demandedThe
vehicle is a BMW and not all our technicians are trained to work on this make, which further limited our ability to get his vehicle in quicklyThe service contract he purchased can be used at any service facility that uses certified mechanics, however Mr*** indicated that he would bring the vehicle back for us to diagnose the problem the following weekWe are certainly very committed to providing the service and support that owners need after the sale and regret that we were not able to respond as quickly as Mr*** felt we shouldWe would be happy to schedule an appointment
Initial Consumer Rebuttal /* (3000, 8, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when we purchased the service agreement we were told if something is wrong with the car you will receive a rental car until the problem is fixedWe even called after buying the vehicle because someone told us these service agreements are very difficult to useWe were told whoever told us they are difficult to use was lying and doesn't understand how the agreement works and if something were to go wrong we would be taken care of right awayHowever, we were not taken care ofwe were told they would not even do a quick diagnosisWe were told to go somewhere elsewe were told you do not get a rental unless they can find out what is wrong first, which in this case is days laterRegardless of the car being a BMW we bought it from them so this is no excuse for poor customer serviceWe did not do there late in the afternoon we went there early afternoonThis was after calling on the phone and being told we can go to of their different dealers and being transferred timesThey do not stand behind their wordWhen we were asked to purchase the service agreement we were never told that just for someone to look at the vehicle would be over a week away and then maybe at that time we could get some assistance with a rental carHad any customer been told this they would not sell any service agreementsThey proved to be dishonest and seemed to go out of their way to not do anything for us and promising very little after the sale
it is correct that this vehicle was sold "as-is" with no warranty. However, in the interest of customer satisfaction we will call the customer and invite her in for a diagnostic. As our salesperson explained to her, he personally put some gas in the vehicle prior to delivery and it accepted the fuel with no problem. Once we determine if there is a repair that is required we will do our best to minimize the cost. We do not have a return policy
Initial Business Response /* (1000, 6, 2015/06/29) */
The repair to Mr***'s Sprinter was done by a technician specifically trained for diesel engine repair in accordance with Chrysler's repair procedureThe work was completed in March, During the intervening months the vehicle has
functioned properly and our service department has provided no additional serviceWe do not know if another service department provided maintenance during that period
We do provide a warranty for months or miles, whichever occurs first, on work done in our shopThis warranty period has long expired
We do not believe we have any responsibility for the current issue with this vehicle
Hi steve, the reason why I say that is when I twst drove the car it was on empty a week la4er when I purhased it was a little more fuel maybe 3or 4 gallons after I purchased it. When I tried to fuel it tuesday evening the night after the gas pump kept clicking off after like evey ten cents worfh of...
fuel. I left that gas station and tried another same probem I was abe to squeze abut or dolars of gas in took anout tn mins to keep re squzzin nozle after every few cents. the nexy day I went to another gas statin to ty again worried bout criving to far because I nly hve like 3 galons in the tank same probkem I stayed at the gas staing for about 20 mins ting to fuel my tank ale to get a half a tank in after a painful processof the nozzle clicking iff every few cents I wnt home clled barneet talked to a jessica told her the probkem I was having she told me she would have amager call me after about 20 mins dan who sold me the car not the manger called and prett much said thats part of buying a car as is. he said he put as in it and had no problem which I am sorry I do not beleive of couse he woudnt sy if did 2 days kater and still no manger has called me. I do beleive that they knew there was a problem and didnt disclose it to me i talked to a mechanic and he saif no that problem doesnt usually just start over night and he sid any replicable bussines would at least look at it after they sold it to me I know I bought the car as is and I have baughten crs as s before but I have never ad a proble right off the bat. Putting gas in the car is critical part of drivingt a car. If you have any questins please call me
I am rejecting this response because:I go to car brand DEALERS to get the best diagnosis and the best repair. In this case I received neither. When the problem was diagnosed by Barnett they should have told me upfront by phone that there was probably more work needed or at least that the $900 may not be all the work required to fix the AC problem! Instead I was mislead and paid the $900 only to be hit again for the SAME PROBLEM...the AC didn't work! It must be a complex AC as they see to have wanted $4000 to repair the AC on the 2005 car that was only worth $1000 ! As they are the car experts, I'm sure they knew what they were doing when they set up this scam!
As Mr. [redacted] knows, he received a refund from the Gap Insurance Company and from us. He understands that the double refund was in error (we thought the Gap Company would refund to us) and he agreed to repay us if we would allow him some time to do so. His agreement was to begin...
making payments the first week in January but was busy and traveling and the first installment was made this week. We expect him to make good on his promise of repayment.
I am rejecting this response because: I traded the jeep in and maybe Aly refunded it to Ideal Credit union???? I never personally got a "Double" Payment. I had to bring this Jeep in to Barnett and Tire Pros around 6-9 Times for repairs and the last straw was the TRANSMISSION WENT OUT AT 60,000 MILES! So I had over $700 - $900 in deductibles for warranty work! THANK GOD I PURCHASED A WARRANTY BECAUSE I WOULD HAVE BEEN OUT THOUSANDS OF DOLLARS WITH THE JEEP!! I am out $1800.00 on "2" sets of tires because they said the struts were not bad and I brought it to Tire Pros and that day got the Struts approved and replaced with no issues. Barnett turned me away and said they were fine and THEY WERE NOT! I had nothing but problems with this from day one and I'm out a lot of money out of my own pocket!!
Initial Business Response /* (1000, 6, 2015/09/29) */
Mr*** purchased his car in August and the license plates were good through OctoberHe was charged a transfer fee, but was not charged a license fee for the months during which the existing plates were validThe previous owner
had paid those feesIt is true that our salesperson was incorrect regarding the transfer and licensing processThe previous owner had personalized plates, which of course he kept and therefore there were no plates on the vehicle at the time of purchaseOur salesperson assumed that we would charge Mr*** for a year's registration and obtain new platesHowever the State of Minnesota's procedure is to charge $6.00, replace the personalized plates with a new set of standard plates and consider the registration valid until the original expiration date, which in this case was October*** Barnett and Mr*** never spoke; they traded voice mails and Michael attempted to explain that Mr*** did not, "pay for tabs twice in the same year"There was no scheme to collect additional license fees as Mr*** has alleged, nor was he charged for the time remaining on the previous owner's registrationWhile we regret the confusion and Mr***'s dissatisfaction, for which we have apologized, he was not overcharged and is not due a refund
Initial Consumer Rebuttal /* (3000, 8, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership's representative sales person, Rick *** and I had two negotiationsIt was agreed that I would pay a sum of $Mr*** repeated the same narrative, that the fee included all that was in deed included, but that the tabs would be good for months
As this was one of the negotiated points, the dealership should be held accountable and made to honor the statements and negotiated terms made by their employee and representative in this matter
I am only interested in what was fairly negotiated at the time of saleFurther, the finance manager who I met with at the end made every effort to rush me through signing documentsI was not provided ample time to simply read through line by line each thing that I signed
I am rejecting this response because: I should not be charged for any of the rental vehicle days. During none of the phone conversations with Angie *** was there any mention of me being charged, in any way, for the rental vehicle. Angie *** did ask me to turn in the rental vehicle so they would not be charged for the rental vehicle while I was on vacation. My entire point is Angie *** NEVER mentioned I would be charged for the rental vehicle, in any way, during our phone tag, during moments when their expert was not in the office (on Fridays) and they would have to wait and break down the engine and send out on Monday, while I was on vacation or at all. Again there is no written documentation provided to me of this issue with the rental vehicle. Therefore, why would I ever believe I would be responsible for any of the rental vehicle charges. When I picked up my Jeep, I inquired about the $rental rate charged in my labor cost, to which the cashier stated there was nothing he could do because Angie *** wrote up the invoice and there was nothing he could do and no one management there to discuss and I would need to call Angie on Monday. When I spoke with Angie *** on Monday, she indicated they would not pay for the previously mentioned reasons and there was only two days she was willing to credit me. That is when I mentioned the fact of the extra days because of their expert misdiagnosis of my Jeep and Angie *** put me on hold to speak with her supervisor who allowed one more day. Sensing I was not going to be able to resolve this unethical business practice of Barnett Chrysler with Angie *** and her supervisor, I decided to reach out to the Revdex.com for assistance. I still am looking to have the remaining $of the rental vehicle rate refunded to meThank you
Mr*** brought his vehicle to us stating that the air conditioning was not working. Our diagnostic found that the lines to the rear air conditioning unit were leaking and Mr*** authorized the repair. After our repair the air conditioning worked perfectly for slightly over a
month and then failed. The subsequent diagnostic found that the front compressor was leaking and not operating properly. This component was working properly at the time of our initial diagnostic and repair and we have no way to determine the likelihood of future failure of any mechanical part. Had the compressor not been working properly at the time of our first repair, the system would not have functioned and the vehicle would not have cooled. Our sales department did attempt to reach an agreement on another vehicle but were unable to meet the terms Mr*** required. We have explained that we will not assume responsibility for the compressor failure since it was unrelated to any work that we performed
This was a complicated diagnosis and repairIt took several days to determine the extent of the work that would be needed and then more time to make the repairOur advisor, Angie, had several conversations with Mr***, all of which were recordedThere were three discussions regarding the
rental car that I have listened toDuring the repair Mr*** planned to go out of town and Angie counseled him to return the rental since he would not need it while away and then would not be charged for those daysIn the three conversations I listened to Angie was very proactive in her attempts to minimize rental car expenseOn Monday evening (August 29th), Angie and Mr*** again discussed the rental expense; Barnett at first agreed to pay for two of the four days in dispute, simply as a good will gesture and subsequently agreed to split the cost of the remaining two daysThis was agreeable to Mr*** and we promptly processed a refundI can only assume that this complaint was written before Monday evening’s discussion, which we understood resolved this issue to everyone’s satisfaction
I am rejecting this response because:
We did in fact try and contact Barnett with the problems, however Barnett never responded to multiple callsWe told Barnett about the coils and a leak initially but after taking the car to a certified Mini dealer we discovered a multitude of problems the car hadAt the Mini dealer they determined the high pressure fuel pump was bad, the thermostat was bad coils and injectors and pugs and serpentine belt was also all badWe called immediately to Barnett no one returned the repeated phone calls left with Jeff ***In order to drive the car without doing more damage the plugs and coils and high pressure fuel pump were all replaced totaling over $dollarsThe thermostat housing part has not been replaced yet nor has the serpentine beltWhat good is Barnetts day warranty when you can't get them to return calls or let us return the lemon they sold usI traded a car with no mechanical problems and expected them to sell me a car that was inspected, where is the inspection report you did on this car? I feel totally taken advantage of ..and they knowingly sold me a car that they should of gone through before they sold it to me..had they simply returned my phone calls they would of known the car had more problems then original thoughtAt the very very very least I feel Barnett should either repair the thermostat by them or pay for it to be repaired by Mini dealer
As noted in the text of Ms.***’s complaint, there was no trouble light on when the vehicle was test driven, nor when it was driven home. After the warning light did come on, there was an electronic diagnosis performed at an independent service center and coils were determined to be
defective. At the time of that diagnosis no additional issues were apparent. As also noted, Barnett did agree to reimburse for the expense of the coils. Ms.***’s repeated assertion that Barnett was aware of mechanical issues with this vehicle is simply not true. The vehicle did not malfunction in any way while it was in our possession and we had no reason to believe that a mechanical problem existed. We do not feel we have an obligation to participate in the thermostat repair
Initial Business Response /* (1000, 6, 2015/10/01) */
Mr*** brought his vehicle to us to request service late on a Thursday afternoon with no appointmentWe explained that our shop was booked several days out and could not get his vehicle in for a diagnosis immediately as he demandedThe
vehicle is a BMW and not all our technicians are trained to work on this make, which further limited our ability to get his vehicle in quicklyThe service contract he purchased can be used at any service facility that uses certified mechanics, however Mr*** indicated that he would bring the vehicle back for us to diagnose the problem the following weekWe are certainly very committed to providing the service and support that owners need after the sale and regret that we were not able to respond as quickly as Mr*** felt we shouldWe would be happy to schedule an appointment
Initial Consumer Rebuttal /* (3000, 8, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when we purchased the service agreement we were told if something is wrong with the car you will receive a rental car until the problem is fixedWe even called after buying the vehicle because someone told us these service agreements are very difficult to useWe were told whoever told us they are difficult to use was lying and doesn't understand how the agreement works and if something were to go wrong we would be taken care of right awayHowever, we were not taken care ofwe were told they would not even do a quick diagnosisWe were told to go somewhere elsewe were told you do not get a rental unless they can find out what is wrong first, which in this case is days laterRegardless of the car being a BMW we bought it from them so this is no excuse for poor customer serviceWe did not do there late in the afternoon we went there early afternoonThis was after calling on the phone and being told we can go to of their different dealers and being transferred timesThey do not stand behind their wordWhen we were asked to purchase the service agreement we were never told that just for someone to look at the vehicle would be over a week away and then maybe at that time we could get some assistance with a rental carHad any customer been told this they would not sell any service agreementsThey proved to be dishonest and seemed to go out of their way to not do anything for us and promising very little after the sale
it is correct that this vehicle was sold "as-is" with no warranty. However, in the interest of customer satisfaction we will call the customer and invite her in for a diagnostic. As our salesperson explained to her, he personally put some gas in the vehicle prior to delivery and it accepted the fuel with no problem. Once we determine if there is a repair that is required we will do our best to minimize the cost. We do not have a return policy
Initial Business Response /* (1000, 6, 2015/06/29) */
The repair to Mr***'s Sprinter was done by a technician specifically trained for diesel engine repair in accordance with Chrysler's repair procedureThe work was completed in March, During the intervening months the vehicle has
functioned properly and our service department has provided no additional serviceWe do not know if another service department provided maintenance during that period
We do provide a warranty for months or miles, whichever occurs first, on work done in our shopThis warranty period has long expired
We do not believe we have any responsibility for the current issue with this vehicle
Hi steve, the reason why I say that is when I twst drove the car it was on empty a week la4er when I purhased it was a little more fuel maybe 3or 4 gallons after I purchased it. When I tried to fuel it tuesday evening the night after the gas pump kept clicking off after like evey ten cents worfh of...
fuel. I left that gas station and tried another same probem I was abe to squeze abut or dolars of gas in took anout tn mins to keep re squzzin nozle after every few cents. the nexy day I went to another gas statin to ty again worried bout criving to far because I nly hve like 3 galons in the tank same probkem I stayed at the gas staing for about 20 mins ting to fuel my tank ale to get a half a tank in after a painful processof the nozzle clicking iff every few cents I wnt home clled barneet talked to a jessica told her the probkem I was having she told me she would have amager call me after about 20 mins dan who sold me the car not the manger called and prett much said thats part of buying a car as is. he said he put as in it and had no problem which I am sorry I do not beleive of couse he woudnt sy if did 2 days kater and still no manger has called me. I do beleive that they knew there was a problem and didnt disclose it to me i talked to a mechanic and he saif no that problem doesnt usually just start over night and he sid any replicable bussines would at least look at it after they sold it to me I know I bought the car as is and I have baughten crs as s before but I have never ad a proble right off the bat. Putting gas in the car is critical part of drivingt a car. If you have any questins please call me
I am rejecting this response because:I go to car brand DEALERS to get the best diagnosis and the best repair. In this case I received neither. When the problem was diagnosed by Barnett they should have told me upfront by phone that there was probably more work needed or at least that the $900 may not be all the work required to fix the AC problem! Instead I was mislead and paid the $900 only to be hit again for the SAME PROBLEM...the AC didn't work! It must be a complex AC as they see to have wanted $4000 to repair the AC on the 2005 car that was only worth $1000 ! As they are the car experts, I'm sure they knew what they were doing when they set up this scam!
As Mr. [redacted] knows, he received a refund from the Gap Insurance Company and from us. He understands that the double refund was in error (we thought the Gap Company would refund to us) and he agreed to repay us if we would allow him some time to do so. His agreement was to begin...
making payments the first week in January but was busy and traveling and the first installment was made this week. We expect him to make good on his promise of repayment.
I am rejecting this response because: I traded the jeep in and maybe Aly refunded it to Ideal Credit union???? I never personally got a "Double" Payment. I had to bring this Jeep in to Barnett and Tire Pros around 6-9 Times for repairs and the last straw was the TRANSMISSION WENT OUT AT 60,000 MILES! So I had over $700 - $900 in deductibles for warranty work! THANK GOD I PURCHASED A WARRANTY BECAUSE I WOULD HAVE BEEN OUT THOUSANDS OF DOLLARS WITH THE JEEP!! I am out $1800.00 on "2" sets of tires because they said the struts were not bad and I brought it to Tire Pros and that day got the Struts approved and replaced with no issues. Barnett turned me away and said they were fine and THEY WERE NOT! I had nothing but problems with this from day one and I'm out a lot of money out of my own pocket!!