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T M R D Inc

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They installed a garage door opener that has been discontinued by the manufacturer and price gouged us.

On November 5, 2013, Alton and Fence and door came to our house to look at our garage door opener that was not working. They said it was unrepairable and that we needed a new one. They installed one for $524. We were not given any options for the opener, nor were my parents, who were at our house at the time of service. They did not call us to tell us what choices we had. When we got home from work that night, there was only one remote left for the house and no keypad installed. When researching the opener online, we found out that it is a discontinued model [redacted] that is no longer sold anywhere but Amazon for $123. They also installed a chain opener which is a cheaper opener than what we originally had (screw drive opener). They charged us $150 for labor (which I totally understand) but then $374 for a discontinued garage door opener while leaving our garage a mess.
We feel that since they new that this was going to be reimbursed by our homeowner's insurance and since my husband and I were not there, they installed a cheap, discontinued model.

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Description: Fence Contractors, Overhead Garage Doors

Address: Alton, Illinois, United States, 62002-4333

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