To whom it May Concern, The customer did appear in store with a request dated 5/20/2016. On the same receipt it is very clearly expressed that customers have 30 days to pick up any bulk product. When Mrs. [redacted] presented her receipt that was 4 months expired, She was gently reminded of our...
policy but offered a 1/2 yard of material to compensate for her time. It is important to note that she denied this offer and proceeded to insist that we instead extend her pick up time to spring of 2017. This we absolutely cannot do. Our expiration policy is in place because prices and products constantly fluctuate from month to moth and we cannot afford to run a business honoring out dated prices and products. While having rains do hinder soils and much purchases, this is typically limited to 1-2 days after rainfall and customers are given the option of taking it knowing its damp conditions or waiting for the better day. It certainly didn't rain every day for 5 months. Texas summers are hot, yes, but unfortunately that is not something we can control and it certainly did not interfere or prevent others from collecting product within their allotted time. In regards to our military discount, it is advertised store wide that we off discounts to active and retired military, police and firefighters with proper ID. If the actual emlisted individual is not present at the time if purchase, we cannot apply a discount. With this letter I have included Mrs. [redacted] original receipt bearing both our clearly stated policy as well as her signature. if you have any other questions, comments, or concerns please do not hesitate to contact me at [redacted] Thank you and have a wonderful day.
Complaint: [redacted]
I am rejecting this response because: I am very disturbed with this response. This response is not based on the facts. When my husband and I came to the store that Saturday morning, only one person working there, when I asked if we can pick up the product in Spring, she firmly said "NO" she further said that it is their policy that we CANNOT RECEIVE any product because it was passed 30 days. The worker DID NOT gently remind us of anything and the worker DID NOT offer us anything for any compensation. In fact, I asked if there was anything that she can do for the product, I have paid, I DID NOT insist for the pick-up in Spring, at that point, all I was asking for the product I have paid. She firmly said "NO." Then I asked if I can speak to the supervisor, she said that he was not there. I asked for his name and phone number, she gave me his name [redacted] and the phone number [redacted]. However, when I called that number, it was her who answered the phone, she said that he was not there, and she did not know when he will be coming and that he comes whenever he please (uncertain time), then I asked her to have him call me, yet to date no one had ever called me. This is a statement of facts. We were not aware of their policy stated on the receipt, as I explained in my first complain that the receipt was in our truck which we do not drive that much. Regardless of their policy, the fact is that this business had received payment for something they never delivered. A wise and honest businessperson would deliver his obligations, regardless of any policies that he himself had created, which he himself can modify. We are the people of faith and we do not lie. Again, this is a statement of facts. We are business minded people too, we understand the fluctuation of commodity prices. We are not asking to bend backward for us or for a free product. All we are asking is a fair trade, for this business to fulfill its obligations.
Regards,
[redacted]
To whom it May Concern, The customer did appear in store with a request dated 5/20/2016. On the same receipt it is very clearly expressed that customers have 30 days to pick up any bulk product. When Mrs. [redacted] presented her receipt that was 4 months expired, She was gently reminded of our...
policy but offered a 1/2 yard of material to compensate for her time. It is important to note that she denied this offer and proceeded to insist that we instead extend her pick up time to spring of 2017. This we absolutely cannot do. Our expiration policy is in place because prices and products constantly fluctuate from month to moth and we cannot afford to run a business honoring out dated prices and products. While having rains do hinder soils and much purchases, this is typically limited to 1-2 days after rainfall and customers are given the option of taking it knowing its damp conditions or waiting for the better day. It certainly didn't rain every day for 5 months. Texas summers are hot, yes, but unfortunately that is not something we can control and it certainly did not interfere or prevent others from collecting product within their allotted time. In regards to our military discount, it is advertised store wide that we off discounts to active and retired military, police and firefighters with proper ID. If the actual emlisted individual is not present at the time if purchase, we cannot apply a discount. With this letter I have included Mrs. [redacted] original receipt bearing both our clearly stated policy as well as her signature. if you have any other questions, comments, or concerns please do not hesitate to contact me at [redacted] Thank you and have a wonderful day.
Complaint: [redacted]
I am rejecting this response because: I am very disturbed with this response. This response is not based on the facts. When my husband and I came to the store that Saturday morning, only one person working there, when I asked if we can pick up the product in Spring, she firmly said "NO" she further said that it is their policy that we CANNOT RECEIVE any product because it was passed 30 days. The worker DID NOT gently remind us of anything and the worker DID NOT offer us anything for any compensation. In fact, I asked if there was anything that she can do for the product, I have paid, I DID NOT insist for the pick-up in Spring, at that point, all I was asking for the product I have paid. She firmly said "NO." Then I asked if I can speak to the supervisor, she said that he was not there. I asked for his name and phone number, she gave me his name [redacted] and the phone number [redacted]. However, when I called that number, it was her who answered the phone, she said that he was not there, and she did not know when he will be coming and that he comes whenever he please (uncertain time), then I asked her to have him call me, yet to date no one had ever called me. This is a statement of facts. We were not aware of their policy stated on the receipt, as I explained in my first complain that the receipt was in our truck which we do not drive that much. Regardless of their policy, the fact is that this business had received payment for something they never delivered. A wise and honest businessperson would deliver his obligations, regardless of any policies that he himself had created, which he himself can modify. We are the people of faith and we do not lie. Again, this is a statement of facts. We are business minded people too, we understand the fluctuation of commodity prices. We are not asking to bend backward for us or for a free product. All we are asking is a fair trade, for this business to fulfill its obligations.
Regards,
[redacted]