T & M Trucking

Complaint: [redacted] I am rejecting this response because:Priti the manager was not there that night so therefore she cannot say what I requestedReview the cameras from when I was thereI came in and asked if they had availability the young man stated yes they doI asked for a 1st floor room and he advised there was none because they are almost bookedThere was another gentleman at the counter and older gentlemanAs I mentionedReview the camerasThe manager insists I am lying to maintain the dignity of her propertyI advised the front desk gentleman after staying less then minutes and then coming to deal with his smug demeanor I was upset, tired and disgusted by the roomMy request on every hotel I go to is that if there is a man floor or an elevator as I have severe asthma Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I dont plan to ever visit your establishment and will be posting the information on my social media sites to notify people of your policyI can use a different place of business that I know will refund in case of medical problemsThis is considered robbing some one right out in public in a nice wayWould you like some business to do that to you? Would you find it fair business? Especially knowing that you were needing every penny you get to make ends meet? I will be consulting some one concerning this matter to see what I need to do on this matter Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Just because I had a medical problem does not mean I have to go to the doctorI had a migraine headacheI can not see or drive when I have themI understand their policy but I dont go to the doctor when I have a migraine headache unless I can not get rid of itI guess the greedy gets rich off those less fortuneI need the money back since I am on unemployment due to losing my job weeks agoIt is ok for them to treat people this way and make double the cost for a room that I did not useThank you very muchI will be sure to let all my friends know to not visit this place in the futureThank you Regards, [redacted]

Hello,We are sorry that the guest has to go through a medical condition as claimed, but, our cancellation policy explicitly states hours prior to cheunder any given condition In spite of all these, we would ask the guest if she can send us the medical bill of that dateWe may come up with some help in this regardWe believe in conducting business through hard work and clearly laid policies and we strictly do soAnd the cancellation policy of hours prior to cheis one such clearly mentioned business policy applicable to all sorts of cancellation please let us know if you have any other questions.Best regards[redacted]

10/28/WED 13:FAX [redacted] Wyndham Hotel Group Revdex.com [redacted] Dear Contact;Thank you for notifying our office of the concern filed by [redacted] , at the Days Innproperty located in San Antonio, TXWe are sincerely sorry to hear we did not provide theguest, with an excellent boys Inn experienceYou can count on our team to help resolve [redacted] concerns.We apologize that the property did not meet expectations of bays Inn high standard ofguest serviceCustomer Care has reviewed the concern and found the reservation wasbooked and guaranteed, and there was a cancellation policy on the reservation, If thereservation is not cancelled within the cancel policy there will be a charge, We do not showthat the reservation was canceled.If you need any more information on this matter, please contact me directly at***[redacted] ewyn.com.Count on me, [redacted] Customer Care Representative [redacted]

Hello,Firstly, we are extremely sorry for the inconvenience but we would like clarify one more time that the guest did not ask for ground floor room while checking in, when she came down to the front desk and wanted to leave, the front desk staff offered her a ground floor roomBut, the guest refused the offer and returned the key and left.Secondly, we have already discussed the issue with [redacted] and provided them with all the information and they have resolved the caseFinally, there was only one gentleman at the front desk that time who helped her out, There were not two gentlemen present at the front desk.We are again sorry for the inconvenience but we are unable to do anything further in this regard.Best regards.***

Complaint: ***
I am rejecting this response because: this was the first time that I heard of the policyAs I was told on the day I complainedIt's unfair that I had a sick relative and that this company had to compassion for people who they are serve not take advantage ofI will never need of their services again and would rather take my business elsewhere
Kind Regards,
*** ***

We are sorry for the inconvenience but we would like to clarify the issues one by one as follows. (1) When the guest checked in, she never mentioned preference of downstairs room otherwise we would have certainly tried to provide her one. (2) She complained only about long drives, she is tired and...

said the bed was too hard for her. So, we offered her a different room downstairs which she refused and just wanted to leave.  (3) She did not complain about anything else regarding the room (Smoking, hot or having bed bugs) while she left. (4) Then she called the manager to complain about the bed bug and claimed she has picture of it. So, she was asked to send the picture to us. Once she sent the picture, we found out that the picture that she sent was not a picture of our mattress. Our mattress are brand standard new mattress and does not match at all with the picture of the mattress she sent. Please compare the attached pictures for verification, the difference can easily be identified by the different colors, design and thickness of the mattresses. (5) Regarding her complain of messed up bed, we moved the blankets and sheets of the bed in the room she stayed (Room [redacted]) to take pictures of our mattress in order to compare with the picture she sent. (6) She complained to the Wyndham and they also said sorry about the inconvenience and agreed with our claims that there was no bed bugs and rude behavior from our end.    We hope these clarifies all the issues from her end and please let us know of any further information or questions   Thank you. [redacted]

Hello,We are very sorry but we won't be able to give the refund. In future if you are coming back we will consider discount for you as a courtesy. Best regards.General Manager

Hello,We are sorry that the guest has to go through a medical condition as claimed, but, our cancellation policy explicitly states 24 hours prior to check-in under any given condition.  In spite of all these, we would ask the guest if she can send us the medical bill of that date. We may come...

up with some help in this regard. We believe in conducting business through hard work and clearly laid policies and we strictly do so. And the cancellation policy of 24 hours prior to check-in is one such clearly mentioned business policy applicable to all sorts of cancellation.  please let us know if you have any other questions.Best regards.[redacted]

Complaint: [redacted]
I am rejecting this response because:Priti the manager was not there that night so therefore she cannot say what I requested. Review the cameras from when I was there. I came in and asked if they had availability the young man stated yes they do. I asked for a 1st floor room and he advised there was none because they are almost booked. There was another gentleman at the counter and older gentleman. As I mentioned. Review the cameras. The manager insists I am lying to maintain the dignity of her property. I advised the front desk gentleman after staying less then 20 minutes and then coming to deal with his smug demeanor.  I was upset, tired and disgusted by the room. My request on every hotel I go to is that if there is a man floor or an elevator as I have severe asthma. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Just because I had a medical problem does not mean I have to go to the doctor. I had a migraine headache. I can not see or drive when I have them. I understand their policy but I dont go to the doctor when I have a migraine headache unless I can not get rid of it. I guess the greedy gets rich off those less fortune. I need the money back since I am on unemployment due to losing my job 3 weeks ago. It is ok for them to treat people this way and make double the cost for a room that I did not use. Thank you very much. I will be sure to let all my friends know to not visit this place in the future. Thank you....
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1.) My automatic response when I stay at any hotel or motel is that can I have a first floor room. The gentleman at the counter stated they were booked and the only room they had left was second floor. Was never offered a first floor room.2.) I complained to the [redacted] after the manager asked if I was threatening her for wanting to speak to [redacted] customer service.  The room conditions stay as I stated to [redacted] and Revdex.com the hotel maintain that my information is inaccurate. There were two gentleman there that night and the following day the manager was not in until 11.  Regards,
[redacted]

10/28/2015 WED 13:21 FAX [redacted] Wyndham Hotel Group Revdex.com[redacted]
[redacted]Dear Contact;Thank you for notifying our office of the concern filed by [redacted], at the Days Innproperty located in San Antonio, TX. We are sincerely sorry to hear we did not provide theguest, with an excellent boys Inn experience. You can count on our team to help resolve[redacted] concerns.We apologize that the property did not meet expectations of bays Inn high standard ofguest service. Customer Care has reviewed the concern and found the reservation wasbooked and guaranteed, and there was a cancellation policy on the reservation, If thereservation is not cancelled within the cancel policy there will be a charge, We do not showthat the reservation was canceled.If you need any more information on this matter, please contact me directly at[redacted].[redacted]ewyn.com.Count on me,[redacted]Customer Care Representative[redacted]

Complaint: [redacted]
I am rejecting this response because:I dont plan to ever visit your establishment and will be posting the information on my social media sites to notify people of your policy. I can use a different place of business that I know will refund in case of medical problems. This is considered robbing some one right out in public in a nice way. Would you like some business to do that to you? Would you find it fair business? Especially knowing that you were needing every penny you get to make ends meet? I will be consulting some one concerning this matter to see what I need to do on this matter.
Regards,[redacted]

Hello,Firstly, we are extremely sorry for the inconvenience but we would like clarify one more time that the guest did not ask for ground floor room while checking in, when she came down to the front desk and wanted to leave, the front desk staff offered her a ground floor room. But, the guest refused the offer and returned the key and left.Secondly, we have already discussed the issue with [redacted] and provided them with all the information and they have resolved the case. Finally, there was only one gentleman at the front desk that time who helped her out, There were not two gentlemen present at the front desk.We are again sorry for the inconvenience but we are unable to do anything further in this regard.Best regards.[redacted]

10/28/2015 WED 13:21 FAX [redacted] Wyndham Hotel Group Revdex.com[redacted]
[redacted]Dear Contact;Thank you for notifying our office of the concern filed by [redacted], at the Days Innproperty located in San Antonio, TX. We are sincerely sorry to hear we did not...

provide theguest, with an excellent boys Inn experience. You can count on our team to help resolve[redacted] concerns.We apologize that the property did not meet expectations of bays Inn high standard ofguest service. Customer Care has reviewed the concern and found the reservation wasbooked and guaranteed, and there was a cancellation policy on the reservation, If thereservation is not cancelled within the cancel policy there will be a charge, We do not showthat the reservation was canceled.If you need any more information on this matter, please contact me directly at[redacted].[redacted]ewyn.com.Count on me,[redacted]Customer Care Representative[redacted]