T-Mals Taping & Drywalling

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Abble Awning did return to attempt to correct the problem as I said from the beginning but it has never been resolvedWe have photos to prove that the leak is coming directly from under the track not from 12” below under the siding.As to the video they say they shot which showed that it was coming from under the siding we have never seen this video and we invite them to produce it As we have not seen itFrom the beginning of the install things were not done properly according to the workers who returned to correct it.They gave us a year warranty on workmanship and materials that they are not honoringThis is why we have written to you in attempt for them to correct the problemWe have also identified to them and the workers that the frame structure attached to the house is loose and rattling but hey deny this is true.Here are the pictures of the leaks from the awning In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good morning [redacted] We sold a complete patio style awning to [redacted] last summerThey had no awning at the timeWe installed a 33-patio style awningAt the top of the awning where we start the frame work we put a aluminum track which gets mounted underneath the lip of the siding which all the rafters attach toThey are saying my track is leaking which there is a leak But it is not coming from my track at allThey never had a molding going across there house so when it rains you can't tell where water is coming , So when you put an object across like we did now it appears it is coming from my trackbut in all reality it is notWe sealed the trackThe Mulveys called and we went on a few occasions to reseal the molding to which it still had a leakThe leak is not coming from my track at all, as a matter of fact it is coming from below the track, about to inches belowOnce again they placed a call to us to which I sent my crew back and this time we sealed the track from underneath which we NEVER have to do but we did it anywayAgain they called and we went back and showed [redacted] that the water is below my track and we ran our fingers under the track which is dry, but in the areas I mentioned below behind the siding it was leaking which we shot a video of to show themWhen you push in with you fingers in that area water drips right out from behind the sidingIf you need it please ask and I will forward the video to youBottom line is they never new water was coming from that area mentioned because when it rains it is running down the whole wall when there was no awningWhat I would like you to do is have a window and siding company who is impartial look at itI know many people in the trade who totally agree with me that the original area of water was coming from where we installed the molding but from a different area than where they are claimingI'M sorry they have this problem but it is not my fault Thank You [redacted]

Good morning [redacted]. We sold a complete patio style awning to [redacted] last summer. They had no awning at the time. We installed a 33-0 patio style awning. At the top of the awning where we start the frame work we put a aluminum track which gets mounted underneath the lip of the siding...

which all the rafters attach to. They are saying my track is leaking which there is a leak But it is not coming from my track at all. They never had a molding going across there house so when it rains you can't tell where water is coming , So when you  put an object across like we did now it appears it is coming from my track. but in all reality it is not. We sealed the track. The Mulveys called and we went on a few occasions to reseal the molding to which it still had a leak. The leak is not coming from my track at all, as a matter of fact it is coming from below the track, about 12 to 14 inches below. Once again they placed a call to us to which I sent my crew back and this time we sealed the track from underneath which we NEVER have to do but we did it anyway. Again they called and we went back and showed [redacted] that the water is below my track and we ran our fingers under the track which is dry, but in the areas I mentioned below behind the siding it was leaking which we shot a video of to show them. When you push in with you fingers in that area water drips right out from behind the siding. If you need it please ask and I will forward the video to you. Bottom line is they never new water was coming from that area mentioned because when it rains it is running down the whole wall when there was no awning. What I would like you to do is have a window and siding company who is impartial look at it. I know many people in the trade who totally agree with me that the original area of water was coming from where we installed the molding but from a different area than where they are claiming. I'M sorry they have this problem but it is not my fault.  Thank You [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Abble Awning did return to attempt to correct the problem as I said from the beginning but it has never been resolved. We have photos to prove that the leak is coming directly from under the track not from 12” below under the siding.As to the video they say they shot which showed that it was coming from under the siding we have never seen this video and we invite them to produce it.  As we have not seen it. From the beginning of the install things were not done properly according to the workers who returned to correct it.They gave us a 10 year warranty on workmanship and materials that they are not honoring. This is why we have written to you in attempt for them to correct the problem. We have also identified to them and the workers that the frame structure attached to the house is loose and rattling but hey deny this is true.Here are the pictures of the leaks from the awning.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]