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T. Marie Photography & Studio

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T. Marie Photography & Studio Reviews (2)

Complaint: ***
I am rejecting this response because: This is completely untrue we kept trying to reschedule with her and she kept saying it was too windy to shootI have a text message attached of her asking if I would just like a refund, and I would!I have been coordinating with the *** *** *** here in Gillette, WY to watch for a refund, and we have received nothingI am extremely upset at the lack of professionalism. I have been more than patientI asked her to shoot a pregnancy announcement,t and I am already over months pregnant at this point! please see attached messages.
Regards,
*** ***

This complaint had been resolved and the owner had not made contact to reschedule due to personal reasons that had occurred with a family medical emergencyall sessions had been rescheduled and customers had contacted in June all with a message of the issue at hand as all sessions had been post
linedwe have a non refundable deposit as there had been no attempts made on the customers part after the last time we had needed to reschedulethe customer did not contact in reguards to any refund or to resolve the issue until the refund was demanded and threatening via text messageas we have issued a partial refund us to our policy as well as not a single message from May until now from this customerwe apologize for any inconvenience to have caused as both parties clearly have not been on top of communication since May due to obvious medical leaveThanks

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Address: Gillette, Wyoming, United States, 82716-4061

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