We were contracted by the complainant in July, to install two (2) ton roof top units on his place of businessThroughout the entire installation the complainant was extremely difficult to work withIn fact, once we were hired for this installation, it came to our attention that we were the second contractor hired to perform this jobThe initial contractor pulled out of this job due to the difficulty of working with the complainantWe originally bid this job in April, with three (3) additional revised proposals during the two plus year period in order to satisfy the complainantDuring the installation which took approximately four (4) weeks, the complainant was very critical and combative about how the job was progressing, at one point even withholding payment for work completed as per the signed ProposalThe disputed mid season filter change was actually completed by myself, as owner of CAS, Incas I wouldn't send my employees back to perform said filter change due to the complainant's attitudeThe promised mid season filter change was completed sometime in December, Therefore we are disputing the complainant's claim that the agreed upon mid season filter change was not doneIn my 30+ years in this industry with being a business owner,I have never had to deal with such an unreasonable and demanding customer such as the complainant
We were contracted by the complainant in July, to install two (2) ton roof top units on his place of businessThroughout the entire installation the complainant was extremely difficult to work withIn fact, once we were hired for this installation, it came to our attention that we were the second contractor hired to perform this jobThe initial contractor pulled out of this job due to the difficulty of working with the complainantWe originally bid this job in April, with three (3) additional revised proposals during the two plus year period in order to satisfy the complainantDuring the installation which took approximately four (4) weeks, the complainant was very critical and combative about how the job was progressing, at one point even withholding payment for work completed as per the signed ProposalThe disputed mid season filter change was actually completed by myself, as owner of CAS, Incas I wouldn't send my employees back to perform said filter change due to the complainant's attitudeThe promised mid season filter change was completed sometime in December, Therefore we are disputing the complainant's claim that the agreed upon mid season filter change was not doneIn my 30+ years in this industry with being a business owner,I have never had to deal with such an unreasonable and demanding customer such as the complainant