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T Press 365

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T Press 365 Reviews (1)

TPress365August 30, 2017Dear Revdex.com,I am responding to a letter that I received about a complaint. In early July [redacted], wife of [redacted], reached out to me about placing an order for 50 t-shirts. After talking with [redacted] over the phone I asked her to email me the design and...

the sizes of the shirts. According to her email, which I have attached to this letter, [redacted] asked for v-neck shirts for women and crew neck shirts for men, which shows the order was correct.There is no way that the order is 50% wrong, in fact after me advising [redacted] that she should come in and try the shirts on in person due to the sizing of the apparel, the same girl she claimed was racist and had never met, was the person that assisted her that day with shirts!We realized that it would impossible to please Mrs [redacted] after going back and forth with her several times, and decided to offer her a refund, which [redacted] refused to accept. [redacted] was charged much less than our regular customers, was given a premium shirt at the price of a regular t-shirt, was not charged for artwork, set up charge ...[redacted] came in second time to try on the shirts, she didn't have patience to wait and said " I spent $300, do I still have to stay in line". when asked if we could go over the order one more time,[redacted] replied "I don't have time for that I will email".The day [redacted] came to pick up the shirts, it was exactly what we expected, she was not happy. [redacted] claimed that 50 % of the shirts were wrong that all the shirts were supposed to be V-necks. However, when the girl she is accusing of being racist, asked [redacted] to show her a change in the order [redacted] had nothing to say. [redacted] and husband refused to talk to her and said they wanted to speak to Adam and gave me a call.Over the phone they expressed that they were not happy with the order, where they even got me so confused that I started to believe that the shirts were supposed to be all v-necks, [redacted] explained that she did not have enough money in cash to pay and asked if I could take an additional $20 off, which I did and afterwards she ended up paying with credit card. It appears that [redacted] left out in her complaint that we took off an additional $20.Sincerely,Adam

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Address: 3500 East West highway PG Plaza Mall, Hyattsvile, Maryland, United States, 20782

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