T & R Custom Automotive

Must say I have gone to T&R for 6+ yrs nowThey have alway taken good care of me and my wife as far as being fair, explaining everything and doing great work!

I brought my 2009 Saturn Sky in for new brake pads and rotors, which I purchased myself. They quoted me $400 to do the work, to which I agreed. The day they finished the work they called to say it was finished, but no one was available at that time of day to get the car. I asked what time the next day they would be open so I could come over and get it. They couldn't give me a time, despite having posted hours on their door. Then they said "we really need cash." I asked if they could deliver the car, be in the car when my wife went to the bank in the car, get them the cash, and pay them. They said no. That delayed us a day and interfered with my wife's work schedule. OK, so trust in this company is out the window and they are not touching any of my current or future vehicles. After driving the car I discovered it was making a sound like a card against a bicycle wheel, and later the wheel began squealing. I took it to another repair facility near work where I had many good reviews. They said the brake pad slides had no lubricant and there was a spring missing from the right rear caliper. It cost me another $200 to have the brake pads removed and the slides lubricated, reassembled, and the spring replaced. When I called T&R Customs about this they claimed no knowledge of missing lubricant and said the missing spring must be a faulty part, that they would never miss installing a part.

Must say I have gone to T&R for 6+ yrs now.. They have alway taken good care of me and my wife as far as being fair, explaining everything and doing great work!

Must say I have gone to T&R for 6+ yrs now.. They have alway taken good care of me and my wife as far as being fair, explaining everything and doing great work!

beware of their billing practices ! they never give you the WHOLE estimate ! I was quoted $65 per tire and was charged $85 ($20 each to mount brand new tires ???) when I complained, rainee, co-owner who works the office, said : "WELL I HAVE TO PAY MY MECHANICS" !! another incident is when I told her I only wanted to spend $50 for a muffler for a 1992 car.she quotes me $226 for a muffler & mid pipe telling me she can't find anything cheaper ! ($99 muffler, $79 mid pipe + labor) went to goodyear who did another car for me, I was charged $55 for the muffler (that she "couldn't find") and $39 for mid pipe saving myself $93 !!(plus $40 extra for tires = $133 !!) workmanship shoddy as I have several same problems that I paid them to fix in the last yr.(how about $400 for an AC condenser that wasn't the problem and then told "it was going anyways" ??) AVOID THIS PLACE UNLESS YOU WANT TO BE TAKEN ADVANTAGE OF !!